florens

Movements are not the issue. Passenger number cap is.

sjoh1271

Oh blimey how do they choose who to cancel?

TravelExperience

Wonder if we could ask for Original Route Credit if we booked during the 3x points promo and got cancelled

MarkLHR

its random selection I was told. Two of us were due to travel LHR-HEL tomorrow on separate tickets but with a separate onward booking to BKK. One of us had our LHR-HEL cancelled, the other one did not. Despite calls to finnair they are not in the slightest bit interested in trying to resolve the issue. Every question/suggestion gets a standard robotic answer “ due to capacity restrictions at Heathrow there is no availability “. Needless to say, finnair will never see my money again.

eddibabyyeah

Can't you get to Manchester and take the 1750 flight from there? That should get you to HEL in time for the BKK connection.

salut0

Also try AY1578 CDG-HEL dep1900 arr2255
or AY1546 BRU-HEL dep1915 arr 2245

and a train to Paris or Brussels if you can’t get them to put you on AF or SN

MarkLHR

Thanks for the suggestions guys. Believe me, we’ve explored all alternatives

SPBanker

Emirates is not amused.

lkrt

But they, too, complied in the end, albeit without cancellations of already-ticketed customers.

I bet AY has quite a lot less negotiation power…

SPBanker

Exactly. They can complain all they want, but in the end they will comply. And customers are effed. Ah well.

flatlander

I sincerely hope that all these airlines sue Heathrow for the costs involved in them handling Heathrow's complete inability to operate an airport competently.

Meanwhile, my LHR-HEL ... HEL-LHR experience was not bad in the end.

On the way out (17 July) it took us about an hour to check in (few minutes wait), and pass security (~40 minutes queue, ~10 minutes actual processing) in fast track. I estimate slow track might have added 30 minutes to the experience. Not great, but not a complete disaster. CX lounge was busy but working fine. Bags made it out OK without delay.

On the way back (23 July) checkin took about 2 minutes (zero wait), security took about 5 minutes (zero queue). Overall HEL airport was not crowded, and the non-Schengen Platinum lounge is very nice indeed. The Captain made an announcement before departure that previous flights had to wait an hour at Heathrow before passengers could get off, and he hoped we could have less trouble this time. As it happened, there was no delay getting on stand and off the aircraft. Immigration (e-gates) had a few minutes queue. Bags came out within about 10 minutes of us getting to the baggage hall, so probably within 30 minutes of arrival or so. All bags made it fine.

I'm sure we had it better than most, being not unlucky with bags and having priority security on the outbound (I don't think it made much difference on the return). However, one has to bear in mind that 90-something % of bags are making it in and out of Heathrow, despite quite a few bags standing around near luggage belts looking lonely and unloved, so it goes OK for most.

Harper50505

I've had more LHR travel in recent weeks than normal and all I can say is it's unpredictable and inconsistent, you get what you get on the day. I've been on AY, SK, LX, LH and A3. At best, immigration has been easy and the bag on the belt when I got there. At worst, which was last Friday, I waited over an hour to use an e-gate and two hours for my bag. Evenings are particularly bad or so it would seem so if you can, travel early in the day!

Ruskeasuo

I was flying with AA (codeshare AY) today morning (T3) and it took only 10–20 mins at the fast track. In the normal security the queue was a bit longer but didn't seem to be too bad. It could be because it was pretty early in the morning (around 9 am), though.

florens

Pax cap extended to October…

https://www.independent.co.uk/news/u...-b2145482.html