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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Jan 3, 2024, 3:43 pm
  #3676  
 
Join Date: Feb 2019
Location: HEL
Programs: AY+ Plat, EBG, FB Blue, Asante Platinum, AB Exec
Posts: 102
Originally Posted by Compliment
My upgrade voucher already expired and I'm still on waitlist and have around 48 days left. It's only eco to premium eco, so chances might be better. If I don't get it on the 37h mark, then the voucher expired and I can't try to ask to reapply right? Because a lot of you said applying after 37h sometimes still made the cut.
To me they said a waitlisted, expired voucher is valid 24h after waitlist has cleared and then you can apply it earliest at T36h. If the waitlist clears late at night, call the Finnish CS first thing in the morning to see if they can make an upgrade. The 24h English CS can't do anything because they "don't have the same system". You can also utilize whatsapp (if eligible) but note that there might be a delay in the morning and unsold seats might go to the callers instead.
Finaviator is online now  
Old Jan 4, 2024, 6:20 am
  #3677  
 
Join Date: Aug 2022
Location: Hel
Programs: AY Plat
Posts: 265
Originally Posted by Jyrsa
According to Platsapp if one upgrades an economy ticket to PE, no new baggage allowance will be given. Fortunately I have one bag due to status, but I still found this surprising. This might be relevant to mention in the wiki.
Isn't Economy and PE baggage allowance the same?
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Old Jan 4, 2024, 7:08 am
  #3678  
 
Join Date: Feb 2013
Location: Helsinki
Posts: 37
Flight HEL-DXB cleared around T-40
ffay005, Venezuela-Miami and a_k like this.
diaz is offline  
Old Jan 4, 2024, 12:02 pm
  #3679  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,989
Originally Posted by Clarity_
Isn't Economy and PE baggage allowance the same?
This is what I also remembered.

When I checked now on AY for a PE itinerary it says 2 checked bags. I went back to my last PE cash ticket from over a year ago and it says 1 checked bag.

Seems like the number of checked bags included in a cash ticket type is now the same for PE and J.

In contrast a PE award has a baggage allowance of one bag and not two as for a J award.
SPBanker and Clarity_ like this.
Jainzar is offline  
Old Jan 4, 2024, 10:35 pm
  #3680  
 
Join Date: Jul 2016
Location: HEL, KUL
Programs: BA Gold, TK*G, AY Plat
Posts: 65
I have an upcoming rt to Asia for 2 pax. Outbound is in PE, inbound J, both award flights. Is it possible to upgrade the outbound to J with points?
Flightson is offline  
Old Jan 4, 2024, 10:47 pm
  #3681  
 
Join Date: Jun 2022
Location: HAM
Programs: AY, Accor, Hilton - Gold
Posts: 406
Originally Posted by Flightson
I have an upcoming rt to Asia for 2 pax. Outbound is in PE, inbound J, both award flights. Is it possible to upgrade the outbound to J with points?
No upgrade for award flights with points, only vouchers.

But you can try your luck with the chat, sometimes they do it anyway. Worked a few times last year for me.
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Compliment is offline  
Old Jan 11, 2024, 2:09 pm
  #3682  
 
Join Date: Jun 2016
Programs: Marriott Ambassador Elite, Hilton Diamond, IHG Spire, AAdvantage Platinum, Air Canada 25K
Posts: 63
So if I book an award flight in economy using points. Can I use my upgrade vouchers to upgrade the flight to premium economy?
135pilot is offline  
Old Jan 11, 2024, 3:20 pm
  #3683  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,843
Originally Posted by 135pilot
So if I book an award flight in economy using points. Can I use my upgrade vouchers to upgrade the flight to premium economy?
If you use AY points for the Y award, then yes.
135pilot likes this.
ffay005 is offline  
Old Jan 13, 2024, 1:24 am
  #3684  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,063
Just have a question about the possibility of changing flights after done the first leg and what happens to the points used for the upgrades. I have an upcoming flight in PE upgraded successful to J with points under the old rules, now it looks that I may need to change the flight back home (PE was booked in Flex), what will happen with the upgrade? It will move with the rebooking (unlikely), I will be on waitlist again? Or do they send me the points back and I need to ask for a new upgrade under the new rules? But the most important question is it possible to move the flight back home after you started the journey or do you need to perform the changes before you start your travels?
Ed Size is offline  
Old Jan 13, 2024, 1:52 am
  #3685  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,843
If there is U availability on the new flight, they will move the upgrade there. If not, you will be put on the waitlist. If it does not clear, you will get your points back.

As long as it is only a date change, and not a route change, no additional points will be required even though the upgrade price went up.
Ed Size likes this.
ffay005 is offline  
Old Jan 15, 2024, 11:57 am
  #3686  
 
Join Date: Sep 2018
Location: Espoo
Programs: AY
Posts: 166
Our HEL-HKG flight Y>J waitlist for 2 are suddenly cleared at T21d. Never had our waitlist cleared before T37h so this is new! I am happy.

Last edited by cantongirl; Jan 15, 2024 at 2:31 pm
cantongirl is offline  
Old Jan 15, 2024, 12:02 pm
  #3687  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 8,106
Originally Posted by cantongirl
Our HEL-HKG flight Y>J waitlist for 2 are suddenly cleared T21d. Never had waitlist cleared before T37h in the past. I am happy.
wow very good 👍👍 what was the load on the flight?
kauppias is online now  
Old Jan 15, 2024, 12:14 pm
  #3688  
 
Join Date: Sep 2018
Location: Espoo
Programs: AY
Posts: 166
Originally Posted by kauppias
wow very good 👍👍 what was the load on the flight?
EF J9, and J looks wide open from seatmap. Including us only 6 seats have been "reserved".
cantongirl is offline  
Old Jan 15, 2024, 12:38 pm
  #3689  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 8,106
Originally Posted by cantongirl
EF J9, and J looks wide open from seatmap. Including us only 6 seats have been "reserved".
ok maybe I have a slight chance T25 😀👍
cantongirl likes this.

Last edited by kauppias; Jan 18, 2024 at 1:28 am
kauppias is online now  
Old Jan 18, 2024, 1:28 am
  #3690  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 8,106
Originally Posted by kauppias
ok maybe I have a slight chance T25 😀👍
well my T21 came and went no luck for me 😀 J9 AND PE 9 BUT maybe T10 or worst t37 😀
kauppias is online now  


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