Finnair Mobile phone 'app'
May 24, 2019, 8:47 am
#406
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
I saw a new thing, for me, in the app today. I checked in on a SH flight, and the app asked whether I wanted to take an earlier flight instead. Can’t do that, but it was an interesting offer that I haven’t seen before. Probably flight full and they try to get people to
fly on the earlier flight instead of paying compensation?
fly on the earlier flight instead of paying compensation?
Jun 9, 2019, 10:33 am
#409
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,106
Another app weirdness - upgrades.
1/ After mobile upgrade (SMS) and automatic seat adjustments the boarding pass in the app shows business class, but when adding to the iOS wallet, it just shows the original seat and economy. If I go to change my auto-allocated seat and add the b/p to the wallet again, it shows correct seat and class.
1/ After mobile upgrade (SMS) and automatic seat adjustments the boarding pass in the app shows business class, but when adding to the iOS wallet, it just shows the original seat and economy. If I go to change my auto-allocated seat and add the b/p to the wallet again, it shows correct seat and class.
Last edited by WilcoRoger; Jun 10, 2019 at 4:43 am
Aug 22, 2021, 8:10 pm
#410
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,346
These and other mentioned problems I also started to have after updating my iOS and the AY App.
Previously the app was like a dream IMO, but now it is buggy, with those stupid features and the updating of page when opening is really slow and buggy.
So they "enhanced" the app. Please AY enhance the App back to previous version
Previously the app was like a dream IMO, but now it is buggy, with those stupid features and the updating of page when opening is really slow and buggy.
So they "enhanced" the app. Please AY enhance the App back to previous version
May 21, 2023, 12:53 pm
#411
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
I remember the app in later versions as being pretty good at stating the correct no. of bags, but was shown a strange tally today. Has the app already gone bananas over the upcoming changes in baggage allowance, or is this normal?
A gold flying on econ classic, with e-ticket on 105-stock saying 1PC (OW sapphire perk excluded) and booking confirmation saying 2PC (OW sapphire perk included), explicitly stated as 1+1 PC on each of the segments.
And the finnair app says
Segment 1 (AY): 3PC
Segment 2 (AY): 2PC
Segemt 3 (CX): 1PC
A gold flying on econ classic, with e-ticket on 105-stock saying 1PC (OW sapphire perk excluded) and booking confirmation saying 2PC (OW sapphire perk included), explicitly stated as 1+1 PC on each of the segments.
And the finnair app says
Segment 1 (AY): 3PC
Segment 2 (AY): 2PC
Segemt 3 (CX): 1PC
May 21, 2023, 11:00 pm
#413
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
[Currently, prior to the 01JUN changes,] if you are on a flight that is close to fully booked and you get the text message "You may check in your hand luggage for free", the 1PC of baggage is added to your allowance and is reflected on the app as well.
May 22, 2023, 12:22 am
#414
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
In my example, Finnair is flying an A320 instead of the usual A321 so a capacity loss of some 35 seats. Whenever that is done, there usually is a "flight is full" message. There hasn't been one now, but it fits very well with the surprising added bag on segment one.
It is good they actually add the allowance to the ticket, but for a connecting passenger they can wreck havoc. If the traveller takes them up on checking the carry-on they will need to go landside in HEL to pick it up, as the allowance on longhaul isn't raised.