Finnair seat selection as One World Emerald
Nov 30, 2022, 8:25 am
#76
Join Date: Sep 2006
Location: Helsinki, Finland
Programs: BA Gold (OWE), Bonvoy Gold, HH Diamond, PriorityPass, AX Plat
Posts: 526
Nov 30, 2022, 11:07 pm
#78
Join Date: Sep 2006
Location: Helsinki, Finland
Programs: BA Gold (OWE), Bonvoy Gold, HH Diamond, PriorityPass, AX Plat
Posts: 526
Nov 30, 2022, 11:16 pm
#79
Join Date: Jun 2007
Location: Helsinki, Finland
Programs: TK *G, BA Gold
Posts: 593
I have a similar problem (AY ticket, BA gold) flying HEL-HND in premium economy. The finnair manage my booking wants to charge me to allocate a seat (also sell me lounge access). It's as if the system does not recongize the status of my card. Phoning and using the chat does not help and they come up with various answers.
Today they said "You can select seats for free in Economy Class Cabin, The premium economy cabin is always with payment"
Which is news to me because I flew HEL-SIN in premium economy two months ago and seat allocation was free (to this they then said "it depends on the ticket").
Today they said "You can select seats for free in Economy Class Cabin, The premium economy cabin is always with payment"
Which is news to me because I flew HEL-SIN in premium economy two months ago and seat allocation was free (to this they then said "it depends on the ticket").
Dec 1, 2022, 12:01 am
#80
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
CS is out of their mind with this interpretation. It absolutely makes zero sense that you would be allowed free seat selection in Y and J but not in PE.
Dec 1, 2022, 4:16 am
#81
Join Date: Jun 2007
Location: Helsinki, Finland
Programs: TK *G, BA Gold
Posts: 593
I got another wonderful answer last week (for different ticket HEL-MAN-HKG) and the system wanted to charge 50e for an exit row HEL-MAN (again it should be free with a BAEC gold card on the reservation).
CS said that the 50e was a discount and the full price of an exit row for HEL-MAN is 150e and I get it at a discount because of my emerald card!!
In that case going to CX manage my booking, removing my BA number and then adding it back cleared the problem when I went back to the finnair manage booking page and the exit row became free of charge.
CS said that the 50e was a discount and the full price of an exit row for HEL-MAN is 150e and I get it at a discount because of my emerald card!!
In that case going to CX manage my booking, removing my BA number and then adding it back cleared the problem when I went back to the finnair manage booking page and the exit row became free of charge.
Jan 17, 2023, 11:41 am
#82
Join Date: May 2019
Location: FL390 or the iron way
Programs: BA GGL
Posts: 1,679
Does anyone know whether having Silver status extends the ability to reserve seats to all passengers in the booking, even if the person with the Silver status is not the person who booked the flights, and it's part of a BA Holidays booking?
Jan 17, 2023, 11:50 am
#83
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,037
OW emerald
OW sapphire
OW ruby
https://www.oneworld.com/travel-benefits
Jan 18, 2023, 3:00 am
#84
Join Date: May 2019
Location: FL390 or the iron way
Programs: BA GGL
Posts: 1,679
Silver in what OW ffp? Different OW airlines use the word "silver" but its not all the same OW tier.
OW emerald
OW sapphire
OW ruby
https://www.oneworld.com/travel-benefits
OW emerald
OW sapphire
OW ruby
https://www.oneworld.com/travel-benefits
Jan 21, 2023, 5:27 pm
#85
Join Date: Jan 2021
Location: SFO
Programs: AS MVP Gold 100k, UA Silver, AC P25k, Marriott Titanium, Hilton Gold, IHG Platinum
Posts: 863
I’m a OWE. Booked J booking class from LHR to HEL and back. Is advance seat selection free? It’s tried to charge me. Frankly. A full j class ticket and you want another 100 dollars to get seats?!?
Jan 22, 2023, 2:05 am
#86
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,183
It depends on the ticket type, not the fare bucket.
if booked in "Business light" seat selection is not included in fare. Seat selection cam be free with status, but I am not sure if that perk is extended to alliance members. I'm sure someone who knows will fill in
if booked in "Business light" seat selection is not included in fare. Seat selection cam be free with status, but I am not sure if that perk is extended to alliance members. I'm sure someone who knows will fill in
Jan 22, 2023, 6:42 am
#87
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,963
Neither ticket type Light nor Classic include seat selection.
So far complimentary seat selection is included for OWE/OWS but might need manual processing by CS. Therefore contact CS by chat or phone.
Alternatively you can first try out rj.com before contacting CS.
So far complimentary seat selection is included for OWE/OWS but might need manual processing by CS. Therefore contact CS by chat or phone.
Alternatively you can first try out rj.com before contacting CS.
Jan 25, 2023, 10:46 am
#88
Join Date: May 2019
Location: FL390 or the iron way
Programs: BA GGL
Posts: 1,679
Thanks.
Jan 25, 2023, 11:00 am
#89
Join Date: Sep 2006
Location: Helsinki, Finland
Programs: BA Gold (OWE), Bonvoy Gold, HH Diamond, PriorityPass, AX Plat
Posts: 526
Unfortunately BA ticketed / AY metal will not give any seat selection at all – even for BA Gold / OWE as I found out in November (travelling in business in a few weeks). Tried also with AY's customer service, was told I have to wait until check-in. Disappointed with AY's IT as seat selection had worked earlier in 2022.
Jan 25, 2023, 11:22 am
#90
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,532
Unfortunately BA ticketed / AY metal will not give any seat selection at all – even for BA Gold / OWE as I found out in November (travelling in business in a few weeks). Tried also with AY's customer service, was told I have to wait until check-in. Disappointed with AY's IT as seat selection had worked earlier in 2022.