Online seat selection gone??
Mar 20, 2013 | 3:34 am
#121
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: EB Diamond, AY+ Gold, A3*G, Strawberry Lifetime Platinum, GHA Discovery Titanium, SJ Prio Black
Posts: 15,112
9102 seems to be the error you get when there have been a change of "equipment". (Which includes change of operator from AY to BE)
One need to confirm/accept the change before accessing seat assignment.
One need to confirm/accept the change before accessing seat assignment.
Feb 4, 2014 | 7:16 am
#122
Join Date: Jan 2012
Location: HEL
Programs: spg ltp, ihg, all, hilton. OWS, STE+, *G
Posts: 5,991
Not really broken, but is anyone else having trouble selecting seat for free? AY wanted money for selecting seats online yesterday and today. Telephone service fixed it for me.
Feb 10, 2014 | 6:25 pm
#127
Join Date: Jul 2012
Programs: BA Gold (OWE), SAS Diamond (*G)
Posts: 584
As an BA Gold, I had to call up for a booking made on Sunday 9.2, whereas previously it was doable online.
Incidentally, does the unpublished seat blocking benefit (that I have enjoyed previously when travelling alone) also normally apply when travelling with someone else?
Incidentally, does the unpublished seat blocking benefit (that I have enjoyed previously when travelling alone) also normally apply when travelling with someone else?
Apr 6, 2014 | 11:42 am
#128
Join Date: Aug 2007
Location: London
Programs: BA GfL & GGL, VS G, LH S, AF P, SAS G, Amex Cent
Posts: 1,889
Just booked an AY flight online and was surprised to see a request for 25 for seat reservations. The first flight mentioned nothing and sent me to payment page, the second flight it showed while I was selecting the seat that there is a charge.
Anyway, safe to say I didn't expect this and assumed that AY now had seat charge for all incl. OWE. Reading here it seems this is not the case (I am glad) but an online glitch. I presume the only solution is phone the AY sx line to get them to assign my seats of choice free of charge?
Anyway, safe to say I didn't expect this and assumed that AY now had seat charge for all incl. OWE. Reading here it seems this is not the case (I am glad) but an online glitch. I presume the only solution is phone the AY sx line to get them to assign my seats of choice free of charge?
Apr 6, 2014 | 12:09 pm
#129
Join Date: Jan 2012
Location: HEL
Programs: spg ltp, ihg, all, hilton. OWS, STE+, *G
Posts: 5,991
Yep, give them a phone call to have it fixed.
It kind of makes you wonder if AY is willing to fix the problem if other elites are not aware that it's a glitch and just straight out pay or forgo the seat?
It kind of makes you wonder if AY is willing to fix the problem if other elites are not aware that it's a glitch and just straight out pay or forgo the seat?
Apr 6, 2014 | 1:40 pm
#130
Join Date: Aug 2011
Location: HEL, Finland
Programs: AY Emerald
Posts: 188
Just booked an AY flight online and was surprised to see a request for 25 for seat reservations. The first flight mentioned nothing and sent me to payment page, the second flight it showed while I was selecting the seat that there is a charge.
Anyway, safe to say I didn't expect this and assumed that AY now had seat charge for all incl. OWE. Reading here it seems this is not the case (I am glad) but an online glitch. I presume the only solution is phone the AY sx line to get them to assign my seats of choice free of charge?
Anyway, safe to say I didn't expect this and assumed that AY now had seat charge for all incl. OWE. Reading here it seems this is not the case (I am glad) but an online glitch. I presume the only solution is phone the AY sx line to get them to assign my seats of choice free of charge?
Jul 21, 2014 | 12:01 pm
#131
Join Date: Sep 2011
Location: London
Programs: BA Gold
Posts: 1,521
Called in today to have seats assigned for 3 bookings, quite inconvenient if you ask me. 
(Though I got straight through to a more than efficient agent, so it wasn't too bad 
^)
I enquired whether this was a permanent arrangement, or if it was going to be fixed anytime soon, the answer I got was frankly quite ambiguous... All I was told was that "the system does not recognise OW Sapphires/Emeralds".
(Though I got straight through to a more than efficient agent, so it wasn't too bad ^)I enquired whether this was a permanent arrangement, or if it was going to be fixed anytime soon, the answer I got was frankly quite ambiguous... All I was told was that "the system does not recognise OW Sapphires/Emeralds".
Jul 21, 2014 | 12:45 pm
#132
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Gold
Posts: 3,640
If it's any consolation, I am unable to select my seat on the AY-operated AY-coded segments of an AY ticket with AY FF#...
Oddly, I was able to input the FF# on BA.com which then let me select the seat on the BA segment. And upon doing that, I got seats automatically assigned on AY segments... But I still cannot change them.
Oddly, I was able to input the FF# on BA.com which then let me select the seat on the BA segment. And upon doing that, I got seats automatically assigned on AY segments... But I still cannot change them.
Jul 21, 2014 | 12:58 pm
#133
Join Date: Jul 2014
Location: HEL
Programs: BA GfL & GGL, HH Diamond, IHG Diamond
Posts: 33
The instructions I got from AY was this: just fill in the credit card information while reserving the seats. The system will recognize your Oneworld status and will not charge your credit card. I was a bit concerned first but surprisingly this has worked every time.
Jul 21, 2014 | 1:03 pm
#134
Join Date: Jan 2012
Location: HEL
Programs: spg ltp, ihg, all, hilton. OWS, STE+, *G
Posts: 5,991
Good info! I'll try that next time around.
Jul 21, 2014 | 2:31 pm
#135
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 8,176
This happened to me once too during buying the flights, but I could go around it by going to my profile pages -> my bookings -> choosing seats there after I had completed the transaction.