Eligibility for qualifying stays.. Why not count paid stays using certs...
Feb 28, 2015, 7:57 pm
#1
Original Poster
Join Date: May 2004
Programs: Various Programs of Interest & LT Collector.
Posts: 1,483
Eligibility for qualifying stays.. Why not count paid stays using certs...
I've noticed that some stays I've paid for and applied an upgrade certificate to do not show up as qualifying for earning status (shown in stay history).
My most recent example was with a hotel special rate that I booked on Fairmont.com and applied an upgrade certificate to. It showed up as not qualifying
I'm looking to hear about other peoples experiences to know if this is based on how the property records the stay or something general to fairmont.com.
From Fairmont.com:
Certain rates do not qualify toward tier status. Stay credit will not be awarded for contracted airline crew rates, travel industry rates, travel agent rates, tour group escort rates, complimentary rooms, and stays using award certificates.
My most recent example was with a hotel special rate that I booked on Fairmont.com and applied an upgrade certificate to. It showed up as not qualifying
I'm looking to hear about other peoples experiences to know if this is based on how the property records the stay or something general to fairmont.com.
From Fairmont.com:
Certain rates do not qualify toward tier status. Stay credit will not be awarded for contracted airline crew rates, travel industry rates, travel agent rates, tour group escort rates, complimentary rooms, and stays using award certificates.
Feb 28, 2015, 8:17 pm
#2
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,735
I've never not had a stay qualify. What exactly what this rate that you booked? What property was it? It must have been a pretty good deal. I know travel agent rates and Priceline bookings don't qualify, and the terms say that Fairmont reserves the right to deem any rate as non-qualifying, but I've never experienced it. I'm surprised that a rate that was bookable on Fairmont.com was not eligible.
Feb 28, 2015, 8:39 pm
#3
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
When they say stays using certs don't count, I think they mean free night certs, not upgrade certs. The only stay I ever had that didn't qualify was a free night redemption.
Feb 28, 2015, 8:48 pm
#4
Join Date: Dec 2014
Posts: 297
Strange! We were just at Kea Lani Maui for 4 nights last month and we used two certificates (free night and 3rd night free). So we paid for 2 nights only and it showed 4 nights as qualifying nights.
Feb 28, 2015, 9:27 pm
#5
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Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Feb 28, 2015, 10:50 pm
#6
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
In my experience, the stay will generally post as non-qualifying if one uses free night certs for all nights, but most of the time the IT system will ignore the free nights if you only use free night certs for part of your stay.
Mar 1, 2015, 9:55 am
#7
Original Poster
Join Date: May 2004
Programs: Various Programs of Interest & LT Collector.
Posts: 1,483
The last time it happened was with a Black Friday Rate on Fairmont.com that I applied my Visa Gold Floor upgrade to...
I've never not had a stay qualify. What exactly what this rate that you booked? What property was it? It must have been a pretty good deal. I know travel agent rates and Priceline bookings don't qualify, and the terms say that Fairmont reserves the right to deem any rate as non-qualifying, but I've never experienced it. I'm surprised that a rate that was bookable on Fairmont.com was not eligible.
Mar 1, 2015, 8:04 pm
#8
Join Date: Apr 2011
Location: Quebec and Ontario, Canada
Programs: AC*E50, SPG/Marriott Plat
Posts: 1,917
Request a correction. Your nights should post as qualifying.
Mar 1, 2015, 8:41 pm
#9
Original Poster
Join Date: May 2004
Programs: Various Programs of Interest & LT Collector.
Posts: 1,483
That's exactly what I did about a month ago through the hotel...
Nothing changed.. I'm lifetime platinum so I'm not worried about re-qualifying but this can make a difference if Visa grants a gold floor certificate at the date of my CC signup. I'll wait and see what happens..
Nothing changed.. I'm lifetime platinum so I'm not worried about re-qualifying but this can make a difference if Visa grants a gold floor certificate at the date of my CC signup. I'll wait and see what happens..
