Fairmont Chase Signature Card
Mar 14, 2018, 8:47 pm
#2326
Join Date: Feb 2001
Location: Ann Arbor, Michigan
Programs: Airline Free Agent, Fairmont Lifetime Platinum, Hyatt Globalist, Hilton Honors Diamond
Posts: 3,041
Mar 15, 2018, 3:51 pm
#2327
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Pref+, Hyatt Explorist, Marriott Life Gold, Honors Silver, IHG Plat via MC.
Posts: 6,786
The free night cert works only on the lowest category room. If that's available, you book it and apply the upgrade cert to move to the 2nd lowest category room.
I managed to do this for the first night, but on the 2nd night, there is only availability in the 2nd lowest category room. So if there was availability in the lowest category, I would get the 2nd night in the 2nd lowest category room. So the room I should get is available but it's also not available. (What a chicken and egg scenario. The cat is alive and dead at the same time!)
The rep I spoke to forwarded my case to the hotel for adjudication. I'm surprised there isn't a standard practice for this kind of scenario, which I expect to happen often enough.
I managed to do this for the first night, but on the 2nd night, there is only availability in the 2nd lowest category room. So if there was availability in the lowest category, I would get the 2nd night in the 2nd lowest category room. So the room I should get is available but it's also not available. (What a chicken and egg scenario. The cat is alive and dead at the same time!)
The rep I spoke to forwarded my case to the hotel for adjudication. I'm surprised there isn't a standard practice for this kind of scenario, which I expect to happen often enough.
Meanwhile, a Fairmont rep. suggested I should call "In-House Reservations" during day working hours of the hotel's time zone to ask for special permission to do so. Perhaps this is the "Standard Practice
!"
May 24, 2018, 7:06 am
#2328
Join Date: Feb 2011
Posts: 751
Also, keep in mind that the Loyalty dept agents document, so it get harder in subsequent calls...
Jun 15, 2018, 8:28 pm
#2329
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,577
Can anyone confirm if the expiration dates on the Visa Certs needs to be inclusive of the checkout day or the prior night? e.g. 6/30/18 can I stay 6/30, checkout 7/1? I’ve heard both answers from two agents..
Jun 16, 2018, 2:33 pm
#2330
Join Date: Aug 2015
Posts: 324
I was told that that is fine but I just asked for an extension just to be safe, which was granted for a week beyond checkout.