DansDeals - Time for a Master Thread?
#61

Join Date: Feb 2009
Posts: 3,774
1. I was angry at the completely irresponsible reporting on several major blogs that people doctored receipts in order to get miles. Perhaps that got the better of me, but I was shocked to read such poor research, claims, and assumptions about the issue.
2. I find it absurd that AA gives a warning for selling miles, which actually costs them revenue, while this was an immediate shutdown when it didn't cost AA anything.
Plenty of FTers have talked about making hotel transfers to non-matching accounts for decades. What if an airline went back and terminated everyone who ever did that? Would people not be up in arms? Would it really be worth it for the airline to do that without a warning or would that just be auditors looking to justify their existence?
2. I find it absurd that AA gives a warning for selling miles, which actually costs them revenue, while this was an immediate shutdown when it didn't cost AA anything.
Plenty of FTers have talked about making hotel transfers to non-matching accounts for decades. What if an airline went back and terminated everyone who ever did that? Would people not be up in arms? Would it really be worth it for the airline to do that without a warning or would that just be auditors looking to justify their existence?
#62




Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
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That doesn't change how I see the issue. And I still fail to see how it differs from people trading hotel point transfers on FT.
#63
Original Poster
FlyerTalk Evangelist



Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,688
I can't find it - did someone argue that trading hotel point transfer on FT was different somehow?
I don't think I'd be outraged if trading hotel point transfers on FT resulted in a shutdown.
I don't think I'd be outraged if trading hotel point transfers on FT resulted in a shutdown.
#64




Join Date: Sep 2000
Location: DCA/IAD
Programs: AA EXP; 1W Emerald; HHonors Diamond; Marriott Gold; UA dirt
Posts: 8,964
You (not you personally) materially misrepresented to another that a rental was done by you and that you are entitled to mileage credit. In the process, you caused AA to take an action (reinstatement of forfeited miles) that AA would not otherwise have taken - resulting in a loss for AA. That's pretty much the definition of fraud.
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A false statement or misrepresentation made intended that the listener will rely upon it and act upon it to their detriment.
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FRAUDULENT MISREPRESENTATION
THELAW.COM LAW DICTIONARY & BLACK'S LAW DICTIONARY 2ND ED.A false statement or misrepresentation made intended that the listener will rely upon it and act upon it to their detriment.
#65




Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,889
You (not you personally) materially misrepresented to another that a rental was done by you and that you are entitled to mileage credit. In the process, you caused AA to take an action (reinstatement of forfeited miles) that AA would not otherwise have taken - resulting in a loss for AA. That's pretty much the definition of fraud.
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A false statement or misrepresentation made intended that the listener will rely upon it and act upon it to their detriment.
-----------------------------------
FRAUDULENT MISREPRESENTATION
THELAW.COM LAW DICTIONARY & BLACK'S LAW DICTIONARY 2ND ED.A false statement or misrepresentation made intended that the listener will rely upon it and act upon it to their detriment.
2. Why doesn't AA just reject the transfer if they insist on it matching?
3. If AA didn't reject the transfer but still is unhappy, why don't they just expire the miles and issue a final warning?
Sure, they can throw the baby out with the bathwater if they want, but plenty of people had no idea AA would care and will no longer earn any revenue for AA for their lifetimes. And others that see AA cracking down on churning cards and this may think twice before they credit their next activity to AA, which will also cost AA revenue.
#67




Join Date: Sep 2000
Location: DCA/IAD
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Posts: 8,964
Sure, they can throw the baby out with the bathwater if they want, but plenty of people had no idea AA would care and will no longer earn any revenue for AA for their lifetimes. And others that see AA cracking down on churning cards and this may think twice before they credit their next activity to AA, which will also cost AA revenue.
If I were AA, which customer would I rather retain: 1) a churner who earns 250,000 miles (at $0.005 a mile) yielding AA $1,250 in points sold who then immediately turns around and takes 4 first class tickets from Washington to San Francisco, or 2) a paying passenger (lets say a Platinum Pro) who earns even 250,000 miles a year through flying, credit card usage, hotel stays, and rental points yielding to AA $875 from points sold and $11,000 in ticket revenue. Seems pretty clear cut who AA would rather work with, no?
#68




Join Date: Feb 2004
Location: CLE
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You're focusing on the -wrong- program. You should be asking AA what their terms and conditions are. After all, you're asking for mileage credit from American Airlines, not from a rental company. I'll save you the effort: Mileage will be credited only to the account of the AAdvantage member who flies, rents a car, stays at a hotel, or earns mileage utilizing other participating companies. No mileage credit will be awarded for canceled flights and/or through being accommodated on another airline. Seems pretty cut and dry, doesn't it?
AA can surely reject the mileage request based on that language. They can also expire their miles if they only caught it afterward.
But I don't see any case to cry fraud.
#69




Join Date: Sep 2000
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You have a completely convoluted definition of fraud and misrepresentation. You obtained a receipt from someone that is not you and you represented to a program official that it was you who was entitled to the points. Misrepresentation like that is fraud. Take it from several attorneys who agree with me. You create every excuse in the book - going as far as attacking auditors from doing their jobs. But you never once state that the persons who are doing what they are doing are in the least bit wrong. I'm not entertaining this discussion further.
#70




Join Date: Feb 2004
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#72
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 52,750
Sure, they can throw the baby out with the bathwater if they want, but plenty of people had no idea AA would care and will no longer earn any revenue for AA for their lifetimes. And others that see AA cracking down on churning cards and this may think twice before they credit their next activity to AA, which will also cost AA revenue.

As far as lost revenue to AA is concerned... people who couldn't muster a transaction in the past 18 months are probably not really the high rollers that AA wants...
#73




Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,889
AA is known to be rather draconian, see the crackdown on trading goodies on coupon connection a few years ago. Miles & points websites that don't point that out are doing a disservice to their readers?
As far as lost revenue to AA is concerned... people who couldn't muster a transaction in the past 18 months are probably not really the high rollers that AA wants...

As far as lost revenue to AA is concerned... people who couldn't muster a transaction in the past 18 months are probably not really the high rollers that AA wants...

Like with United's regret over cutting JFK service, the lost revenue might not come from people flying the route or letting miles expire, but from systemic loss of people's investment in a program that's overly draconian.
Obviously that's AA's call. But people working in AA audits these days need to justify their existence in an era when mileage brokering is at a standstill. I fully expect them to continue searching like the AMEX RATs for more perceived fraud, whether that's good or bad for AA is fair debate IMHO.
#75




Join Date: Feb 2004
Location: CLE
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FWIW, I consider myself a centrist and I'm not afraid to credit people on any side of the aisle for the good they do. This is a huge step forward for peace in the middle east and I can't wait to fly EK/EY to TLV.


