Is Etihad honouring chauffeur service on AA awards before change?
Dec 27, 2016, 7:49 pm
#1
Moderator: Hyatt Gold Passport & Star Alliance
Original Poster
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,092
Is Etihad honouring chauffeur service on AA awards before change?
I have three AA tickets booked on Etihad First before the change in the rules about chauffeur service. The chauffeur service was booked at the same time as the tickets.
Are Etihad honouring these types of reservations please?
Are Etihad honouring these types of reservations please?
Dec 29, 2016, 9:01 am
#6
Join Date: Oct 2015
Posts: 478
Will see what happens on arrival in AUH if I claim my confirmed service
Dec 29, 2016, 10:12 am
#7
Join Date: May 2014
Location: LAX
Programs: AA, UA, DL, NSA, CIA, MIB
Posts: 537
I'm ticketed last July for a flight next March. On the phone now, well, it's ringing and ringing....
fingers crossed
*Update* - just trying to get through on the "Contact Us" number listed on their website is a nightmare!
Use this number - 877-690-0767
I'm booked!
fingers crossed
*Update* - just trying to get through on the "Contact Us" number listed on their website is a nightmare!
Use this number - 877-690-0767
I'm booked!
Last edited by cajunguy; Dec 29, 2016 at 11:03 am
Dec 30, 2016, 11:50 pm
#9
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
No, but you can go to the taxi line & ask them to get you a Mercedes taxi (in Dubai it's a Lexus). They don't say "taxi" & loook like private cars. You won't have to wait, they will be there in 2 min for you. The rates are reasonable. AUH to Dubai Marina is AED350
Dec 30, 2016, 11:54 pm
#10
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
If I have to call Etihad From the US I don't even waste my time calling the US number. I just call the UAE number & if your in F or J there is rarely a hold time & you speak to a local (Emirati) agent, they don't push you off to the India call center.
Jan 6, 2017, 1:41 am
#11
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
I see cajunguy seems to have had luck, though I'm not clear on his exact circumstances; has anyone else had any luck calling to get this service provided in situations where the tickets were booked before the policy change and the ticket reissue was through no fault or initiation of the passenger?
Jan 10, 2017, 3:35 pm
#12
Join Date: Jun 2002
Location: BCT. Formerly known as attorney28
Programs: LH HON,BA GGL GfL,Hyatt LT Glob,Mrtt LT P,Hilt LT D,IC Amb,Acc P,GHA Tit,LHW Strlg,Sixt/Av/Hz D/Pres
Posts: 6,826
My booking still says chauffeur service booked. I believe I was able to book the chauffeur service although my booking came just after they changed the rules. But I cannot see details about what I booked, and I cannot remember. Call them? Thanks.
Jan 13, 2017, 3:43 am
#15
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
Can anyone really be surprised they took this away? I'm surprised the ever offered it on FF tkts in the first place. AA has to pay for this & IMO free chauffeur service has nothing to do with an award "FLIGHT". I don't believe any other airline offers this on FF tkts except EK & they own their own cars in Dubai. Would not be surprised to see them change their T&C's to say "chauffeur drive on "partner" award tkts good only in the UAE