Feedback thread for the official EY Lurker, EtihadHelp
Nov 21, 2015, 3:48 am
#376
Join Date: Oct 2014
Programs: Etihad Platinum. Bonvoy Ambassador Elite
Posts: 333
Dear Etihad Help,
I am hugely disappointed with your non-committal response for the opening of the First Class lounge in terminal three. It is obviously asking too much for transparency to be at the fore. Why cloud your plans (or lack of) in the utmost secrecy? Who benefits from that? Do you really think it makes good business sense to treat your loyal and premium passengers in such a way? Next year is the year that in theory I must gain enough miles so as to retain my platinum membership. Quite honestly, unless there is any concrete proof that the First Class lounge will be reopening in the first quarter of next year, I shall not be making any effort to maintain my existing level of membership. This farcical situation and the constant lack of information will result in me flying less and less with Etihad.
I am hugely disappointed with your non-committal response for the opening of the First Class lounge in terminal three. It is obviously asking too much for transparency to be at the fore. Why cloud your plans (or lack of) in the utmost secrecy? Who benefits from that? Do you really think it makes good business sense to treat your loyal and premium passengers in such a way? Next year is the year that in theory I must gain enough miles so as to retain my platinum membership. Quite honestly, unless there is any concrete proof that the First Class lounge will be reopening in the first quarter of next year, I shall not be making any effort to maintain my existing level of membership. This farcical situation and the constant lack of information will result in me flying less and less with Etihad.
Nov 21, 2015, 12:23 pm
#377
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Hi sabdhabi, we understand your frustration. We will check the latest updates with our lounges team and get back to you. Thanks *ES
Dear Etihad Help,
I am hugely disappointed with your non-committal response for the opening of the First Class lounge in terminal three. It is obviously asking too much for transparency to be at the fore. Why cloud your plans (or lack of) in the utmost secrecy? Who benefits from that? Do you really think it makes good business sense to treat your loyal and premium passengers in such a way? Next year is the year that in theory I must gain enough miles so as to retain my platinum membership. Quite honestly, unless there is any concrete proof that the First Class lounge will be reopening in the first quarter of next year, I shall not be making any effort to maintain my existing level of membership. This farcical situation and the constant lack of information will result in me flying less and less with Etihad.
I am hugely disappointed with your non-committal response for the opening of the First Class lounge in terminal three. It is obviously asking too much for transparency to be at the fore. Why cloud your plans (or lack of) in the utmost secrecy? Who benefits from that? Do you really think it makes good business sense to treat your loyal and premium passengers in such a way? Next year is the year that in theory I must gain enough miles so as to retain my platinum membership. Quite honestly, unless there is any concrete proof that the First Class lounge will be reopening in the first quarter of next year, I shall not be making any effort to maintain my existing level of membership. This farcical situation and the constant lack of information will result in me flying less and less with Etihad.
Nov 21, 2015, 1:10 pm
#378
Join Date: Dec 2008
Location: Dublin
Programs: EY Platinum/M&M Gold
Posts: 822
Baffling.. really.. any building process must have a schedule. As is stands we have to believe Etihad has no intention of opening a First lounge in the existing terminal 3. Communication guys.. please.. why would you (the company) want to continually keep its premium passengers in the dark about its plans that effect whether people actually book EY First or not. Does anyone in an Executive position in EY actually take this on board. At some stage Guests who really like the airline will give up and fly with a different airline...
Nov 22, 2015, 7:53 am
#379
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Etihad Airways
Hi sabdhabi
Apologies for the delay, we’re looking for our First Class Lounge to be opened early next year and will keep you updated with any new developments as they happen
We will keep you updated, please stay with us *GW
Apologies for the delay, we’re looking for our First Class Lounge to be opened early next year and will keep you updated with any new developments as they happen
We will keep you updated, please stay with us *GW
Nov 22, 2015, 8:22 am
#380
Join Date: Oct 2014
Programs: Etihad Platinum. Bonvoy Ambassador Elite
Posts: 333
Dear Etihad Help / GW
That is very encouraging news. Thank you, and your keeping me updated is much appreciated.
That is very encouraging news. Thank you, and your keeping me updated is much appreciated.
Nov 22, 2015, 12:43 pm
#381
Join Date: Dec 2014
Location: LON, BRU, AMS
Programs: FB Gold
Posts: 108
What is going on with your Brussels airlines partner redemptions? Have been trying for weeks to book a short-haul trip but no availability in both classes in 2015 and 2016, which is clearly absurd! No sensible response from an phone representative either.
Poor show.
Poor show.
Nov 22, 2015, 7:46 pm
#382
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Hi there Steve, Can you provide us more details please by private message. Thanks. *HE
What is going on with your Brussels airlines partner redemptions? Have been trying for weeks to book a short-haul trip but no availability in both classes in 2015 and 2016, which is clearly absurd! No sensible response from an phone representative either.
Poor show.
Poor show.
Nov 23, 2015, 9:14 am
#383
Join Date: Jun 2012
Posts: 45
Etihad not posting miles flown on Jet Airways
Dear Etihad help,
I have been trying to get etihad guest to post miles flown on Jet Airways for last 8 months (all flights completed 8 months back in 1st week April) but no luck .. is there any way you can help.
Thanks
I have been trying to get etihad guest to post miles flown on Jet Airways for last 8 months (all flights completed 8 months back in 1st week April) but no luck .. is there any way you can help.
Thanks
Nov 23, 2015, 6:10 pm
#384
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Hi there,
Can you please private messgae more details and we will look into this for you further. Many Thanks. *HE
Can you please private messgae more details and we will look into this for you further. Many Thanks. *HE
Nov 24, 2015, 6:00 am
#386
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Nov 24, 2015, 3:46 pm
#387
Join Date: Jan 2015
Location: England
Posts: 1,361
Nov 24, 2015, 9:37 pm
#389
Join Date: Nov 2007
Location: KYE
Posts: 4,156
Nov 24, 2015, 9:39 pm
#390
Join Date: Nov 2007
Location: KYE
Posts: 4,156