Removal of chauffeur service for some business class passengers
Jul 20, 2015, 12:09 am
#271
Join Date: Oct 2005
Location: England
Posts: 135
[QUOTE=meFIRST;25142257]
In the past most of my flights have been W or D class, I have a Z coming up in a few months, so I can't report exactly what the policy is. Forget the website, its all vague. "Certain promotional fares are excluded". Well then do you mind telling us which ones?
QUOTE]
The policy is that Z does not qualify.
As Cspnvdl says Business Saver = Z is always available and should not be classed as a promotional fare, but seems to be a sneaky way of hiding the facts.
In the past most of my flights have been W or D class, I have a Z coming up in a few months, so I can't report exactly what the policy is. Forget the website, its all vague. "Certain promotional fares are excluded". Well then do you mind telling us which ones?
QUOTE]
The policy is that Z does not qualify.
As Cspnvdl says Business Saver = Z is always available and should not be classed as a promotional fare, but seems to be a sneaky way of hiding the facts.
Jul 20, 2015, 6:23 am
#272
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Dear mjmal51
Thanks for connecting to our flyertalk page, we would like to apologise for any inconvenience caused, we do value our guest feedback to ensure we improve our services throughout. We would like to thank you for bringing this to our attention. *GW
Thanks for connecting to our flyertalk page, we would like to apologise for any inconvenience caused, we do value our guest feedback to ensure we improve our services throughout. We would like to thank you for bringing this to our attention. *GW
Jul 24, 2015, 1:15 pm
#275
Join Date: Apr 2010
Posts: 5
I just hit this issue as well. No mention in the fare rules that Business Saver isn't eligible for the chauffeur. Phoned up the help line and the guy said because I booked a "promotional fare" it's not eligible. I asked what promotional meant and he said "cheaper". After pushing he admitted that actually it's all Business Saver fares that are affected. I pointed out that if that was the case then they should just state that on the web site but all we could do was apologise for the inconvenience.
This is clearly Etihad just hiding the fact that they've withdrawn the service. How hard is it to state the restriction in the fare rules?
This is clearly Etihad just hiding the fact that they've withdrawn the service. How hard is it to state the restriction in the fare rules?
Aug 7, 2015, 11:16 am
#276
Join Date: Aug 2005
Location: Magic Kingdom
Programs: AA Exp, Radisson VIP, Expedia OneKey Platinum, Hilton Gold, Bonvoy Gold, Hyatt Explorist, Amex Plati
Posts: 447
I'm looking at booking an AA codeshare I class business class fare. In looking at this thread I see a couple of people in this situation got the chauffeur. Does anybody know if this is always the case or did they just kind of slip through the cracks. Do these I fares correspond to the dreaded Z class? I hope not because I'll need to get from Dubai to AUH.
Aug 7, 2015, 3:46 pm
#277
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Hi Arabiamark
Thank you for posting here.
Please note that code share flight bookings are not eligible for the chauffeur service as per the T&C. We invite you also to please check with your travel agent prior to booking your flight to check for the eligibility which depends o the fare.
Please let us know should you have further questions.
*RM
Thank you for posting here.
Please note that code share flight bookings are not eligible for the chauffeur service as per the T&C. We invite you also to please check with your travel agent prior to booking your flight to check for the eligibility which depends o the fare.
Please let us know should you have further questions.
*RM
I'm looking at booking an AA codeshare I class business class fare. In looking at this thread I see a couple of people in this situation got the chauffeur. Does anybody know if this is always the case or did they just kind of slip through the cracks. Do these I fares correspond to the dreaded Z class? I hope not because I'll need to get from Dubai to AUH.
Aug 7, 2015, 9:58 pm
#278
Join Date: Aug 2005
Location: Magic Kingdom
Programs: AA Exp, Radisson VIP, Expedia OneKey Platinum, Hilton Gold, Bonvoy Gold, Hyatt Explorist, Amex Plati
Posts: 447
Hi Arabiamark
Thank you for posting here.
Please note that code share flight bookings are not eligible for the chauffeur service as per the T&C. We invite you also to please check with your travel agent prior to booking your flight to check for the eligibility which depends o the fare.
Please let us know should you have further questions.
*RM
Thank you for posting here.
Please note that code share flight bookings are not eligible for the chauffeur service as per the T&C. We invite you also to please check with your travel agent prior to booking your flight to check for the eligibility which depends o the fare.
Please let us know should you have further questions.
*RM
Aug 8, 2015, 4:59 pm
#279
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Hi arabiamark,
Apologies for any confusion, we can confirm if you are flying on an Etihad Airways aircraft you will be entitled to the chauffeur service, if you would like our team to contact you to discuss this further, please do not hesitate to contact us at our inbox messages with your contact number, we can ask our team to call you to discuss this. Many thanks *GW
Apologies for any confusion, we can confirm if you are flying on an Etihad Airways aircraft you will be entitled to the chauffeur service, if you would like our team to contact you to discuss this further, please do not hesitate to contact us at our inbox messages with your contact number, we can ask our team to call you to discuss this. Many thanks *GW
Aug 10, 2015, 8:33 am
#280
Join Date: Aug 2015
Posts: 1
Yes, it turns out that I have a 'Z' Class ticket after my firm booked through their usual Travel Agent. I flew Etihad Business a few years ago and vowed never to return after they changed my flight but not the chauffeur leaving me in the lurch in Manchester. I thought I might give it another go instead of my usual Emirates as the flight times were slightly more convenient and now I find out there is no car pickup. The website is less than trasparent I feel. Back to Emirates after this trip I think
Sep 16, 2015, 4:36 pm
#282
Join Date: Dec 2004
Posts: 5,632
I have also found that when EY changes the flight times, which they do regularly, the chauffeur is still booked based on the original time. Of course they call the previous day and I change the pickup time, so no big deal but another example of EY's poor ground services.
Sep 17, 2015, 5:02 am
#283
Original Poster
Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
Posts: 1,428
I have also found that when EY changes the flight times, which they do regularly, the chauffeur is still booked based on the original time. Of course they call the previous day and I change the pickup time, so no big deal but another example of EY's poor ground services.
Sep 17, 2015, 6:24 am
#284
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,757
In fairness, it is up to the individual passenger to request, and arrange, the chauffeur themselves.
If you don't request it in the first place, you won't get it.
If you don't request it in the first place, you won't get it.
Sep 17, 2015, 6:50 am
#285
Original Poster
Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
Posts: 1,428
In the first instance it needs doing by Etihad (although I have never tried doing it on line) and they do not normally give you the contact details to make any arrangement direct and rely on the company to ring you a day before the flight