Is this fair compensation
Mar 18, 2008 | 4:34 am
#1
Original Poster
Suspended
Join Date: Nov 2007
Posts: 36
Is this fair compensation
I recently flew EK Business class from LHR to DXB and encountered the following issues on the outbound flight
1. Limo did not turn up so I had to get my selfto LHR
2. Seat was broken (did not recline)
3. ICE did not work on my seat
EK wrote back and gave me half of the fare back (around 569) and offered a return upgrade next time I fly
Can you let me know if you think this is fair
1. Limo did not turn up so I had to get my selfto LHR
2. Seat was broken (did not recline)
3. ICE did not work on my seat
EK wrote back and gave me half of the fare back (around 569) and offered a return upgrade next time I fly
Can you let me know if you think this is fair
Mar 18, 2008 | 4:41 am
#2
Join Date: Jul 2006
Location: MLA
Programs: LH SEN
Posts: 84
Hi, I think it is fair.
If you look at it like this
your next trip to DXB will cost you 500someting for first class.
Wish I was in your shoes.
Enjoy
If you look at it like this
your next trip to DXB will cost you 500someting for first class.Wish I was in your shoes.
Enjoy
Last edited by zambu; Mar 18, 2008 at 4:42 am Reason: used wrong AP code
Mar 18, 2008 | 6:28 am
#5
Join Date: Dec 2006
Location: in transit
Programs: Delta DM, *A Plat
Posts: 322
Sounds extremely generous to me.
I had a problem with seat recline / ICE on one of my flights but luckily rebooting twice fixed the problem -- as long as I didn't use the control consol to recline the seat. I had to use one of the three buttons on the armrest, otherwise the whole ICE system would crash. Lots of moving parts in the seats nowadays.
I had a problem with seat recline / ICE on one of my flights but luckily rebooting twice fixed the problem -- as long as I didn't use the control consol to recline the seat. I had to use one of the three buttons on the armrest, otherwise the whole ICE system would crash. Lots of moving parts in the seats nowadays.
Mar 18, 2008 | 6:43 am
#6
Original Poster
Suspended
Join Date: Nov 2007
Posts: 36
Mar 18, 2008 | 4:46 pm
#7
Join Date: Feb 2005
Location: Birmingham, UK.
Programs: SkyWards Ex Silver & BA
Posts: 295
I recently flew EK Business class from LHR to DXB and encountered the following issues on the outbound flight
1. Limo did not turn up so I had to get my selfto LHR
2. Seat was broken (did not recline)
3. ICE did not work on my seat
EK wrote back and gave me half of the fare back (around £569) and offered a return upgrade next time I fly
Can you let me know if you think this is fair
1. Limo did not turn up so I had to get my selfto LHR
2. Seat was broken (did not recline)
3. ICE did not work on my seat
EK wrote back and gave me half of the fare back (around £569) and offered a return upgrade next time I fly
Can you let me know if you think this is fair
Can you remember your seat number and A/C registration???
BB