Is this fair compensation
 

I recently flew EK Business class from LHR to DXB and encountered the following issues on the outbound flight

1. Limo did not turn up so I had to get my selfto LHR
2. Seat was broken (did not recline)
3. ICE did not work on my seat

EK wrote back and gave me half of the fare back (around £569) and offered a return upgrade next time I fly

Can you let me know if you think this is fair

Hi, I think it is fair.
If you look at it like this:)your next trip to DXB will cost you 500someting for first class.
Wish I was in your shoes.
Enjoy

Sounds pretty fair to me. I assume your return DXB-LHR flight was OK?

Cheers,
Rick

oh Lord,

wat more can u ask 4..i thinks it more than wat they should have done.Lucky u.

Sounds extremely generous to me.

I had a problem with seat recline / ICE on one of my flights but luckily rebooting twice fixed the problem -- as long as I didn't use the control consol to recline the seat. I had to use one of the three buttons on the armrest, otherwise the whole ICE system would crash. Lots of moving parts in the seats nowadays.

Yes the return was fine - I used my miles to upgrade to 1st as they were due to expire.

Thanks for your comments - I thought it was fair but just wanted to check

I am flying tomorrow night, I think I could put up with a broken seat and no entertainment for 1/2 my money back and a free return upgrade.

Can you remember your seat number and A/C registration??? ;)

BB