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Emirates publishes STPC rules online [sort of]

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Old Nov 21, 2007 | 4:34 pm
  #1  
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Emirates publishes STPC rules online [sort of]

s a special courtesy to our passengers, in certain cases where an itinerary calls for a long stopover, Emirates® will cover accommodation, meal, and ground transportation costs.

This service is offered to:

* Economy Class passengers
o If the booking class for the entire outbound or inbound leg of their journey is N, M, W, or Y.
o If the connection time until the first available flight is more than 8 hours and less than 24 hours.

* Business and First Class passengers
o If the booking class for the entire outbound or inbound leg of their journey is D, C, J, Z, A, or F.
o If the connection time until the first available flight is more than 6 hours and less than 24 hours.

Long stopover expenses may also be covered in other cases, and other rules may apply, so please check with your local Emirates® office at the time of booking or prior to commencement of travel.
Although not comprehensive, and quite strict, I think it will help many frustrated travellers argue their case to an EK agent.

For example, I will be travelling from LHR to KHI on EK 002 connecting to EK 600 (08:30 layover.) I am hoping for a hotel even though I could be travelling EK 004 connecting to EK 600 (01:30 layover.)

An interesting thing to note is that it says "available" flight. Does this mean that you can claim STPC if you have a long layover because the earlier connecting flight is full?? ^ to EK if this is the case

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Old Nov 21, 2007 | 5:50 pm
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I think this all depends on how you interpret 'available', and in what context.

I would imagine that they mean the first flight, whether or not there is availability.

You may get lucky though

Cheers,
Rick
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Old Nov 24, 2007 | 10:35 am
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Let me get this right.
Let's say I land in DXB at 1 AM, and wanting to catch EK406 in F to MEL, I would not get a hotel stay because there's the EK404 at 2:45AM (which is pretty lousy).

Hmmm
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Old Nov 24, 2007 | 11:01 am
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Originally Posted by edy4eva
Let me get this right.
Let's say I land in DXB at 1 AM, and wanting to catch EK406 in F to MEL, I would not get a hotel stay because there's the EK404 at 2:45AM (which is pretty lousy).

Hmmm
Yes, that is correct. I am not sure if these 'new' rules change the situation though if F on EK404 is sold out. However, if it is available, then you will not get a hotel, which seems fair in my opinion.

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Old Nov 24, 2007 | 12:24 pm
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Fair?
How could it be fair, if the fare on the EK406 is higher, EK406's arrival time into MEL is more reasonable.

I am going to give them a piece of something today, will see how it goes.

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Old Dec 11, 2007 | 8:39 am
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Any luck?

Cheers,
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Old Dec 11, 2007 | 9:09 pm
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Anyone know what happens if EK is not the only carrier on the outbound or inbound part of a J class itin, but there are EK flights either side of DXB with a forced layover of > 6 hours? Is STPC provided in that scenario? In other words, does EK have to be the sole carrier for STPC to be available?

Edited to add: yes STPC is provided and EK doesn't have to be the sole carrier, according to the link in the other STPC thread.

Last edited by CHC Kiwi; Dec 11, 2007 at 9:25 pm
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Old Jan 8, 2008 | 4:16 pm
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Here's a question for ya, if I'm travelling on two seperate EK bookings in/out of DXB will I get a STPC?

Itin 1: XXX-DXB (STOP) DXB-SYD.
Itin 2: DXB-DAM
Itin 3: BEY-DXB (Award booking) to catch Itin 1 to Sydney.

Will I get a STPC for Itin 3 connecting to Itin 1? All are EK's eticks on EK flights. (If I was to fly BEY-DXB-SYD I would be eligible on all flights).
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Old Jan 9, 2008 | 2:22 am
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Originally Posted by edy4eva
Will I get a STPC for Itin 3 connecting to Itin 1? All are EK's eticks on EK flights. (If I was to fly BEY-DXB-SYD I would be eligible on all flights).
No, it has be the same itinery.

Cheers,
Rick
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Old Mar 28, 2008 | 11:11 am
  #10  
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Could anyone provide a link to these rules? I want to phone Emirates again armed with some hard evidence.



Cheers,
Rick
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Old Mar 28, 2008 | 2:51 pm
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http://www.emirates.com/english/plan...stopovers.aspx

Good luck getting them to comply though, you'll need it.

Cheers,
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Old Mar 29, 2008 | 4:10 am
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Thanks!
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