Originally Posted by vbroucek (Post 37696331)

Just cancelled my MEL X/DXB LON /-FRA DXB MEL in O class with outbound on 6 May. Let's see how it goes. Tickets have been cancelled almost immediately, did not hear back other than the confirmation of request for refund.

Was booked together with Dubai experience - accommodation is apparently going to be refunded, but not some activities (e.g. At The Top Burj Khalifa).

Originally Posted by Yahtzee (Post 37696489)

Posting to provide some data on a booking made through American Express - and not directly through Emirates. Scheduled to travel JNB-DXB-BOS on 9 May. Called into Amex this morning to cancel in light of the updated guidance. The agent could not do it online so called Emirates. He was told that a refund was not possible because the flights were still scheduled. He volunteered to call again and push; of course, I said yes. On the second call, he confirmed that a refund (less nonrefundable taxes ???) would be granted. We proceeded to cancel. Total time on the phone was 29 minutes. Within 10 minutes of the end of the call, booking disappeared from Emirates site. He said refund would be seen from Amex in 1-2 billing cycles - which seems long but I guess not surprising. Very good agent. Hopefully, everything goes through as promised.