Upgrading an OTA ticket
Aug 3, 2025 | 5:05 am
#1
Original Poster
Join Date: Feb 2020
Posts: 141
Upgrading an OTA ticket
Can I upgrade an OTA-bought Economy Flex fare online, or only through an EK agent? Or not at all?
Don't see why I shouldn't be allowed to but sometimes the rules make no sense so best ask if anyone has any bad stories.
Don't see why I shouldn't be allowed to but sometimes the rules make no sense so best ask if anyone has any bad stories.
Aug 3, 2025 | 1:04 pm
#2
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,837
Cash: I think only the OTA can do it. The problem with any TA ticket is that the airline wont touch it.
Miles: From experience you can do it on line or via the call centre. Caveat: I havent used a TA for many years, so it may have changed. Call centre (or live chat) might work better than Manage My Booking.
Aug 4, 2025 | 5:25 am
#3
Original Poster
Join Date: Feb 2020
Posts: 141
Are you talking about upgrading using cash or miles?
Cash: I think only the OTA can do it. The problem with any TA ticket is that the airline wont touch it.
Miles: From experience you can do it on line or via the call centre. Caveat: I havent used a TA for many years, so it may have changed. Call centre (or live chat) might work better than Manage My Booking.
Cash: I think only the OTA can do it. The problem with any TA ticket is that the airline wont touch it.
Miles: From experience you can do it on line or via the call centre. Caveat: I havent used a TA for many years, so it may have changed. Call centre (or live chat) might work better than Manage My Booking.
Aug 4, 2025 | 6:51 am
#4
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,837
Why dont you just try? If not successful, try the chat function on the website. Make sure you are logged in to your Skywards profile. I find the chat function very reliable and helpful.
Dont wait until later, upgrades tend to disappear quickly!