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Upgrading an OTA ticket
Can I upgrade an OTA-bought Economy Flex fare online, or only through an EK agent? Or not at all?
Don't see why I shouldn't be allowed to but sometimes the rules make no sense so best ask if anyone has any bad stories. |
Originally Posted by aramis78
(Post 37239946)
Can I upgrade an OTA-bought Economy Flex fare online, or only through an EK agent? Or not at all?
Don't see why I shouldn't be allowed to but sometimes the rules make no sense so best ask if anyone has any bad stories. Cash: I think only the OTA can do it. The problem with any TA ticket is that the airline won’t touch it. Miles: From experience you can do it on line or via the call centre. Caveat: I haven’t used a TA for many years, so it may have changed. Call centre (or live chat) might work better than Manage My Booking. |
Originally Posted by thijsseh
(Post 37240634)
Are you talking about upgrading using cash or miles?
Cash: I think only the OTA can do it. The problem with any TA ticket is that the airline won’t touch it. Miles: From experience you can do it on line or via the call centre. Caveat: I haven’t used a TA for many years, so it may have changed. Call centre (or live chat) might work better than Manage My Booking. |
Originally Posted by aramis78
(Post 37241834)
My bad! I meant with miles from Y Flex to J. The upgrade for my segment is currently available online. But i'm wondering if the upgrade can be done online later, because I believe the entire "Manage Booking' functionality is not visible to bookings made through a TA?
Why don’t you just try? If not successful, try the chat function on the website. Make sure you are logged in to your Skywards profile. I find the chat function very reliable and helpful. Don’t wait until ‘later’, upgrades tend to disappear quickly! |
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