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Old Apr 28, 2025 | 11:23 pm
  #1  
Original Poster
10 Years on Site
 
Join Date: Sep 2012
Posts: 52
Refund

I’m a skywards gold member - my baby was denied a seat I paid for (baby on seat) at check in and they have admitted liability in this email but haven’t refunded me despite me chasing them 50+ times.

any suggestions to deal with this shocking situation. I have an email admitting I’m due a refund - see below.

does anyone have any tips. I’ve tried everything - email speaking to supervisors and social media

it really is an incredibly poor airline for managing customers given what happened



Flyweight is offline  
Old Apr 30, 2025 | 7:40 am
  #2  
30 Nights
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1M
20 Years on Site
 
Join Date: Mar 2005
Programs: IHG Diamond Ambassador, Accor Plat, M&M FTL, BA Blue, QR Gold
Posts: 5,869
Small Claims seems to be appropriate in this instance (try serving them at 28-29 Gloucester Road Arcade, 128 Gloucester Road, London, SW7 4SF)
tom tulpe is offline  
Old May 1, 2025 | 9:08 am
  #3  
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Join Date: Sep 2012
Posts: 52
Thanks - am Dubai based
Flyweight is offline  


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