I’m a skywards gold member - my baby was denied a seat I paid for (baby on seat) at check in and they have admitted liability in this email but haven’t refunded me despite me chasing them 50+ times.

any suggestions to deal with this shocking situation. I have an email admitting I’m due a refund - see below.

does anyone have any tips. I’ve tried everything - email speaking to supervisors and social media

it really is an incredibly poor airline for managing customers given what happened