What do they know?!
Dec 22, 2022 | 12:54 pm
#1
Original Poster
Join Date: Feb 2021
Programs: Emirates Skywards
Posts: 49
What do they know?!
Hi all,
Just pondering what information the flight crew have on an individual passenger when they board?
Do they know how regular a customer you are? Are there notes on your file eg meal preferences/drink preferences if you HAVE flown with them before especially in First (and maybe Business)
Whether you paid for your seat or whether it was an upgrade?
Was it paid for with miles?
Just a thought!
Happy Christmas to all - these forums are great and i've found some very useful information from them so thanks to all who contribute!
Just pondering what information the flight crew have on an individual passenger when they board?
Do they know how regular a customer you are? Are there notes on your file eg meal preferences/drink preferences if you HAVE flown with them before especially in First (and maybe Business)
Whether you paid for your seat or whether it was an upgrade?
Was it paid for with miles?
Just a thought!
Happy Christmas to all - these forums are great and i've found some very useful information from them so thanks to all who contribute!
Dec 22, 2022 | 1:54 pm
#2
Join Date: May 2020
Location: DXB and JNB
Programs: EK Plat; (Happy) QR Exile
Posts: 938
Hi all,
Just pondering what information the flight crew have on an individual passenger when they board?
Do they know how regular a customer you are? Are there notes on your file eg meal preferences/drink preferences if you HAVE flown with them before especially in First (and maybe Business)
Whether you paid for your seat or whether it was an upgrade?
Was it paid for with miles?
Just a thought!
Happy Christmas to all - these forums are great and i've found some very useful information from them so thanks to all who contribute!
Just pondering what information the flight crew have on an individual passenger when they board?
Do they know how regular a customer you are? Are there notes on your file eg meal preferences/drink preferences if you HAVE flown with them before especially in First (and maybe Business)
Whether you paid for your seat or whether it was an upgrade?
Was it paid for with miles?
Just a thought!
Happy Christmas to all - these forums are great and i've found some very useful information from them so thanks to all who contribute!
The one thing that did stand out for me is if youve made an onboard complaint, it is noted. Not sure how long it stays there, but my one colleague I was with is quite the moaner and we had a good laugh about his notes.
Last edited by IntrepidAfrican2; Dec 22, 2022 at 2:00 pm
Dec 22, 2022 | 4:37 pm
#3
Join Date: Jul 2017
Location: AU, UG, NG, ET, others
Programs: EK (plat), ET, VA, QF
Posts: 607
In the many chats I have had with FAs over 24 years flying Emirates, it's obvious that they know who has paid and who has upgraded or is on an award ticket. At least in F, not sure about Y and J.
I'm not sure where they see this info.
I'm not sure where they see this info.
Dec 22, 2022 | 11:58 pm
#5
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,836
The fare bucket will almost certainly be on the manifest (the printed list of passengers), so they will know who is on an award / upgrade and who has paid for the seat with cash.
There is also the information they have on their tablet, at least for J and F passengers as well as for silver, gold and plat Skywards members. There they have your stated preferences (from your profile) and - as far as I understand - also notes that have been entered by flight attendants on previous flights. Whether or not the fare bucket information is there as well, I dont know.
There is also the information they have on their tablet, at least for J and F passengers as well as for silver, gold and plat Skywards members. There they have your stated preferences (from your profile) and - as far as I understand - also notes that have been entered by flight attendants on previous flights. Whether or not the fare bucket information is there as well, I dont know.
Dec 23, 2022 | 12:06 am
#6
Join Date: May 2020
Location: DXB and JNB
Programs: EK Plat; (Happy) QR Exile
Posts: 938
The fare bucket will almost certainly be on the manifest (the printed list of passengers), so they will know who is on an award / upgrade and who has paid for the seat with cash.
There is also the information they have on their tablet, at least for J and F passengers as well as for silver, gold and plat Skywards members. There they have your stated preferences (from your profile) and - as far as I understand - also notes that have been entered by flight attendants on previous flights. Whether or not the fare bucket information is there as well, I dont know.
There is also the information they have on their tablet, at least for J and F passengers as well as for silver, gold and plat Skywards members. There they have your stated preferences (from your profile) and - as far as I understand - also notes that have been entered by flight attendants on previous flights. Whether or not the fare bucket information is there as well, I dont know.
Dec 23, 2022 | 10:23 am
#7
Join Date: Nov 2013
Posts: 5,482
Hi all,
Just pondering what information the flight crew have on an individual passenger when they board?
Do they know how regular a customer you are? Are there notes on your file eg meal preferences/drink preferences if you HAVE flown with them before especially in First (and maybe Business)
Whether you paid for your seat or whether it was an upgrade?
Was it paid for with miles?
Just a thought!
Happy Christmas to all - these forums are great and i've found some very useful information from them so thanks to all who contribute!
Just pondering what information the flight crew have on an individual passenger when they board?
Do they know how regular a customer you are? Are there notes on your file eg meal preferences/drink preferences if you HAVE flown with them before especially in First (and maybe Business)
Whether you paid for your seat or whether it was an upgrade?
Was it paid for with miles?
Just a thought!
Happy Christmas to all - these forums are great and i've found some very useful information from them so thanks to all who contribute!
Your mileage balance as well can be obtained.
Your usual place in the pecking order by status (incl. the non-skywards things such as VIP/CIP/VVIP).
Connecting/onward information or whether you are O&D.
Dec 26, 2022 | 10:49 pm
#8
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,930
Anyone know for sure? Maybe I'll ask on friday
Dec 27, 2022 | 12:27 am
#11
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,836
Dec 28, 2022 | 6:34 pm
#12
Join Date: Nov 2013
Posts: 5,482
The printed manifest in fact does not have this information, but the tablet will have information as to whether the ticket is revenue or award (or indeed award upgrade - AWUP), to prevent pax trying to double upgrade a miles ticket/upgrade onboard.
Dec 29, 2022 | 4:05 am
#13
Join Date: Jul 2017
Location: AU, UG, NG, ET, others
Programs: EK (plat), ET, VA, QF
Posts: 607
Now that seems plausible.
Dec 29, 2022 | 6:24 am
#14
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 19,801
