Insane Experience at LAX with Emirates
Nov 26, 2022 | 2:46 am
#31
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: DL Diamond, Bonvoy Lifetime Titanium, ALL Platinum, IHG Platinum
Posts: 30,706
Nov 26, 2022 | 2:53 am
#32
Original Poster
Join Date: May 2018
Location: AUH
Programs: TK Elite (*G), Etihad Gold, Royal Jordanian Gold (OW Sapphire), Accor Platinum, Marriott Platinum
Posts: 298
A lot of non answers, asking me to email customer affairs and that there was nobody to speak to at EKHQ.
Now my best bet is to follow up with the USDOT. Any pointers on how to follow up with them. Their phone lines don't seem to work and they haven't returned my emails.
Emirates did not respond at all - let alone within the 60 day window within which I was entitled to a response.
Now my best bet is to follow up with the USDOT. Any pointers on how to follow up with them. Their phone lines don't seem to work and they haven't returned my emails.
Emirates did not respond at all - let alone within the 60 day window within which I was entitled to a response.
Nov 29, 2022 | 2:56 pm
#34
Original Poster
Join Date: May 2018
Location: AUH
Programs: TK Elite (*G), Etihad Gold, Royal Jordanian Gold (OW Sapphire), Accor Platinum, Marriott Platinum
Posts: 298
My card is with HSBC USA and I am an international banking customer. Suffice to say, there has been very little communication with them - initially they opened by dispute under the wrong category and denied my claim.
Dec 14, 2022 | 3:55 am
#36
Original Poster
Join Date: May 2018
Location: AUH
Programs: TK Elite (*G), Etihad Gold, Royal Jordanian Gold (OW Sapphire), Accor Platinum, Marriott Platinum
Posts: 298
My Credit Card company says Emirates denied my claim and they are not cooperating. What action can I take against Emirates to ensure I get my money back? They did not reply to my US DOT Complaint at all - which violates their duty to respond. Answers, and pointers would be much appreciated.
Dec 14, 2022 | 12:52 pm
#37
Join Date: Sep 2009
Location: Somewhere
Programs: Bottom of the barrel, have to pay for bags.
Posts: 954
My Credit Card company says Emirates denied my claim and they are not cooperating. What action can I take against Emirates to ensure I get my money back? They did not reply to my US DOT Complaint at all - which violates their duty to respond. Answers, and pointers would be much appreciated.
Dec 15, 2022 | 1:56 am
#38
Original Poster
Join Date: May 2018
Location: AUH
Programs: TK Elite (*G), Etihad Gold, Royal Jordanian Gold (OW Sapphire), Accor Platinum, Marriott Platinum
Posts: 298
Dec 15, 2022 | 2:21 am
#39
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: DL Diamond, Bonvoy Lifetime Titanium, ALL Platinum, IHG Platinum
Posts: 30,706
Maybe speaking to someone there could give you guidance on next steps you can take.
Dec 15, 2022 | 3:14 am
#40
Original Poster
Join Date: May 2018
Location: AUH
Programs: TK Elite (*G), Etihad Gold, Royal Jordanian Gold (OW Sapphire), Accor Platinum, Marriott Platinum
Posts: 298
I haven't tried physical mail, but I potentially could. I've tried at least a dozen DOT emails.
Dec 16, 2022 | 4:14 pm
#43
Join Date: Sep 2009
Location: Somewhere
Programs: Bottom of the barrel, have to pay for bags.
Posts: 954
Certified mail requires a signature on receipt and is often the start of serving notice to a person/agency in the US - with this service they can't say "we didn't get it".
Dec 18, 2022 | 2:45 pm
#44
Original Poster
Join Date: May 2018
Location: AUH
Programs: TK Elite (*G), Etihad Gold, Royal Jordanian Gold (OW Sapphire), Accor Platinum, Marriott Platinum
Posts: 298
Next time you're in the US, send a letter addressed to the DOT physical address using "Certified Mail" - or have someone in the US send it for you.
Certified mail requires a signature on receipt and is often the start of serving notice to a person/agency in the US - with this service they can't say "we didn't get it".
Certified mail requires a signature on receipt and is often the start of serving notice to a person/agency in the US - with this service they can't say "we didn't get it".
Feb 25, 2023 | 6:17 am
#45
Original Poster
Join Date: May 2018
Location: AUH
Programs: TK Elite (*G), Etihad Gold, Royal Jordanian Gold (OW Sapphire), Accor Platinum, Marriott Platinum
Posts: 298
Update:
Received my refund from Emirates after submitting a complaint through BBB. Remain banned from Emirates for unknown reasons according to their customer affairs helpline. No written confirmation regarding the same from emirates.
Received my refund from Emirates after submitting a complaint through BBB. Remain banned from Emirates for unknown reasons according to their customer affairs helpline. No written confirmation regarding the same from emirates.