iFlyMoreThanYou

for bookings made between 7 and 31st of march they are

villainstlucia

Hello all, how is it with award tickets? My business class MXP/JFK was cancelled. I did send them a request to refund my miles and money but zero reply. Any hint is highly appreciated.

ukdoctor

Just to confirm a data point.

Had booked a LGW-DXB-DEL return via a UK travel agent and had flown half of the itinerary .

Couldnt do the journey back due to cancellations. I was not able to get hold of the the travel agent in spite of multiple attempts and raised a dispute via AMEX for 50% of the initial fare paid for the return ticket .

AMEX has put the disputed funds back into my account.i suspect that the travel agent or EK might still try to dispute on the basis that a return is not 50% of a full ticket .
Was Y saver on both directions in case anyone is wondering.

Might have been more complex if its was mixed classes or fares .

Will update if emirates or the TA contests this decision.

ukdoctor

Also have two other tickets that are under dispute

One was the return bit of a DEL -LGW -DEL brought in INR via bank transfer and I think I might have to be happy with a voucher ( might try the EU claim as the journey cancelled was when I was departing the UK)


The other ticket is another one bought via a travel agent ( opodo) who have cleverly billed it via EK.
I suspect they must have had something in the T&C

I used my card on the opodo website but the charges have been billed to EK .

So bit of a tussle with this AMEX dispute.

EK will not deal with it as it's a TA booking but then again the charges clearly say EK.

Often1

As to the first one, if EK cancelled a flight departing the UK, EC 261/2004 applies and you are due a refund if you wish. The fare breakdown should be in the e-ticket receipt.

As to the second ticket, the routing is unclear so hard to advise. If the Regulation applies, then simply request the refund from both Opodo and EK, wait 7 days and file a chargeback on the 8th day. The merchant vendor is whoever is listed, in this case EK, but it really is not relevant. If the Regulation does not apply, you will need to identify some basis to Amex (which has reportedly been quite excellent and speedy when the customer provides all of the required details at the time the claim is made).

ukdoctor

It was another DEL-MAN-DEL return connecting at MAN to flybe to another destination (all ticketed on EK)

Departure point was DEL but Flybe had collapsed and neither EK nor Opodo were able to confirm whether I would be allowed to board as there was no available connection to my onward destination .

So I cancelled the ticket voluntarily (before travel restrictions kicked in )and was supposed to get around 80% of my funds back and travelled on another airline.

Luckily I do have email confirmation from opodo regarding the voluntary cancellation which I am using to hopefully get my money back..

Often1

If you voluntarily cancelled and made an arrangement with Opodo for an 80% refund, you should nonetheless initiate a chargeback and clearly document that it is 80% of the amount you are due. In the US, partial disputes are allowable, but there is always a work around.

simons1

Just dispute it with your card provider and get them to organise a chargeback.

ukdoctor

Same in the UK as far as I am aware. But there are three parties involved here Opodo/EK /Flybe which is making things very complex..

At least that's what I understood from AMEX.

My claim is still open

Often1

Don't let Amex overcomplicate this. It is Opodo which agreed to an 80% refund. Whether EK is on the hook is between Opodo & EK.

Andrew29101978

Hi

ive just received an email from emirates to say they have rescheduled my flight for August

myself, my wife and 2 young children were traveling from Gatwick to Dubai on the 12th august 2020 at 10am. They have now changed it to the 11th august 2020 at 21.45. Not ideal to be traveling on an overnight flight with 2 young children, far too late. We will now be arriving early in the morning and will be unable to check in. I also noticed that the new flights seem to be cheaper than what paid.


appreciate any advice on where I stand

thanks

ft101

It looks like the 3rd Gatwick flight isn't planned to start again until September. You could change to a Heathrow departure at 09:05, delay your trip or accept new timings. There is also one departing at 14:30 and arriving at 00:35 if that is any better. Inform your hotel of a very late arrival.

Interesting that there are cheaper flights. I wonder if you could claim a voucher, buy new flights and still have some credit for future use? Details of the options around vouchers are on the website.

You could also of course claim a full refund but that may involve going through your bank as Emirates will try to avoid this.

Dave Noble

Under EC261, you can claim a full refund ( probably will need to use a credit card dispute) and then book any other flight that best meets your needs

DYKWIA

Hotels in Dubai are used to people arriving at all times. I've never had an issue arriving early and getting a room within a couple of hours (normally a lot quicker). So, you may want to consider this an extra day to your holiday

thijsseh

Hi Andrew29101978,

Welcome to FlyerTalk and the Emirates forum.

My personal advice in your situation would be to contact EK (I'm not sure what the accessibility of the call centre is at the moment, it's usually quite good but there are not usual times) and try to move to an LGW flight at a more convenient time to you or to a LHR flight. There should be no financial penalty to that. And cancelling and rebooking a cheaper option is probably possible, but it will be a whole lot of bother, especially as EK - just like any other airline - will have a whole lot of these 'Covid-19 related' cancellations to contend with. As you were prepared to pay the fare when you booked it, I think it would be reasonable to still accept the same fare as long as the schedule has not changed unreasonably.
And if you end up on the 21:45 flight after all, don't worry about hotel check-in etc. As also mentioned by DYKWIA hotels in Dubai are 24 hour operations, you should be able to check in anytime.
Good luck!