Feb 28, 2020, 1:40 pm
Last edit by: UAworldwide
Latest Updates On The Emirates Website for COVID-19 Can Be Found Using The Following Link:
https://www.emirates.com/uk/english/...tes.aspx/#3515
Updated Thursday 12th March 2020
IATA - Latest Travel News
https://www.iatatravelcentre.com/int...pub=autodetect
Flights have been suspended to the following destinations (as of 12 March 2020)
Americas
Rebooking and Refunds:
As detailed in the travel advisory using the Emirates link above
Dedicated Coronavirus Forum On FT
https://www.flyertalk.com/forum/coronavirus-travel-773/
https://www.emirates.com/uk/english/...tes.aspx/#3515
Updated Thursday 12th March 2020
IATA - Latest Travel News
https://www.iatatravelcentre.com/int...pub=autodetect
Flights have been suspended to the following destinations (as of 12 March 2020)
Americas
- Fort Lauderdale: 13 to 31 March
- New York JFK – Milan: 11 March to 03 April
- New York EWR – Athens: 13 March to 31 March
- Venice: From 12 March - 03 April
- Milan: From 13 March – 03 April
- Bologna: From 13 March – 03 April
- Rome: From 14 March – 03 April
- Warsaw: From 15 March - 28 March
- Turkey (IST/SAW): From 17 March - 31 March
- Guangzhou: From 05 February until further notice
- Shanghai: From 05 February until further notice
- Bangkok - Hong Kong: From 9 March – 31 March
- Taipei: From 16 March until further notice
- Kuwait: From 14 March to 31 March
- Tehran: From 26 February until further notice
- Beirut: From 17 March to 31 March
- Cairo: From 19 March to 31 March
- Iraq: From 17 March to 31 March
- Amman: From 17 March to 31 March
- Kingdom of Saudi Arabia: From 09 March until further notice (except special flights from 12-15 March)
- Casablanca: From 16 March - 31 March
- Sialkot andPeshawar (Pakistan): From 15 March to 31 March, flights to/from Sialkot will be re-routed through Lahore, and flights to/from Peshawar will be rerouted through Islamabad. Affected customers will need to make their own way to rerouted airports and will receive an email with their rebooking details.
Rebooking and Refunds:
As detailed in the travel advisory using the Emirates link above
Dedicated Coronavirus Forum On FT
https://www.flyertalk.com/forum/coronavirus-travel-773/
Coronavirus - Emirates
Mar 24, 2020, 7:54 pm
#346
Join Date: Jan 2010
Posts: 9,310
Ticket was issued in Oct 2019. i could potentially get a travel voucher from Emirates but as I understood it i have to use it within one year which means I'll have to travel by Oct this year. I doubt i'll be able to travel anywhere this year. If don't use it by Oct, I am likely to lose all the money. Does anyone have any experience with emirates travel vouchers?
Mar 24, 2020, 8:19 pm
#347
Join Date: Jun 2011
Location: United Kingdom
Programs: Skywards Blue :-(, HHonors Gold, SPG Gold, GHA Platinum
Posts: 2,531
Soopergal Look at your Emirates E Ticket, under Class it says Saver, Flex etc. I would say more then likely you will have a Saver or Special which are usually at a fee cancellation. Cheap-O-Air should refund you in full as its not a cancellation request by you but the airline, I would therefore say, try may take a while but get through to them and ask them to process a refund and you expect a full refund. It will take a while as they may say waiting for EK to refund, if you paid by card, I would just contact card provider and say you cant get through to them and Emirates will only refund Cheap-O-Air and they will do chargeback. I did one last year as my flights were cancelled with another online TA, airline refunded quickly but TA was taking forever, speaking to Spanish, Indian call centre's I lost the will to live and asked Amex to do a chargeback, they did and it was all good.
ukdoctor firstly, have to ask are you really a doctor
Secondly, look at the bottom of your E ticket, under Fare Calculation it will give a breakdown of the fare and how each segment is calculated. It is excluding airport taxes etc but should give you an idea. I would ask Expedia as Emirates are going to give you a hard time getting a refund but I am guessing you do need to get back at some point so may be easier to get Expedia to get you new flights back or onwards.
For all - If you’re within the EU or departing from the EU then you are covered by EU261, I would recommend citing EU261 in the comments box something on the likes of
"Dear Emirates,
As per EU261 rules my flight originated within the EU and I am aware due to the current Pandemic you would class this as an extraordinary event and therefore have opted to cancel the flight. I wish to exercise my right to a full refund without any deductions or fees as prescribed by European Law. I look forward to your confirmation of my full refund, (IF PAID BY CARD) I would remind you that my payment was made by card, should a full and prompt refunded not be issued, I will be forced to request a chargeback from my credit card provider which will result in adverse costs for Emirates."
If not EU, use
"Dear Emirates, I note you have cancelled my flight to Chicago scheduled for the 28th March 2020.The contract of carriage was based on you performing a service which you are unable to provide. I therefore require a full refund without any deductions or penalties given the failure to perform the service is on Emirates behalf and not myself. (IF PAID BY CARD ADD) Please note should Emirates fail to provide a full refund, I will be forced to request my card provider to issue a chargeback request."
Note flights outside of the EU dont have the same level of cover and unless you paid by card, then you may not have much recourse unless you issue court proceedings which may not be worth the fee. I would only issue proceedings if they are intent on a voucher which is not useful to you. As for 90 days payments, I would expect it to be sooner but I have a feeling its more the admin task of processing refunds then the bank holding onto the money.
ukdoctor firstly, have to ask are you really a doctor
Secondly, look at the bottom of your E ticket, under Fare Calculation it will give a breakdown of the fare and how each segment is calculated. It is excluding airport taxes etc but should give you an idea. I would ask Expedia as Emirates are going to give you a hard time getting a refund but I am guessing you do need to get back at some point so may be easier to get Expedia to get you new flights back or onwards.For all - If you’re within the EU or departing from the EU then you are covered by EU261, I would recommend citing EU261 in the comments box something on the likes of
"Dear Emirates,
As per EU261 rules my flight originated within the EU and I am aware due to the current Pandemic you would class this as an extraordinary event and therefore have opted to cancel the flight. I wish to exercise my right to a full refund without any deductions or fees as prescribed by European Law. I look forward to your confirmation of my full refund, (IF PAID BY CARD) I would remind you that my payment was made by card, should a full and prompt refunded not be issued, I will be forced to request a chargeback from my credit card provider which will result in adverse costs for Emirates."
If not EU, use
"Dear Emirates, I note you have cancelled my flight to Chicago scheduled for the 28th March 2020.The contract of carriage was based on you performing a service which you are unable to provide. I therefore require a full refund without any deductions or penalties given the failure to perform the service is on Emirates behalf and not myself. (IF PAID BY CARD ADD) Please note should Emirates fail to provide a full refund, I will be forced to request my card provider to issue a chargeback request."
Note flights outside of the EU dont have the same level of cover and unless you paid by card, then you may not have much recourse unless you issue court proceedings which may not be worth the fee. I would only issue proceedings if they are intent on a voucher which is not useful to you. As for 90 days payments, I would expect it to be sooner but I have a feeling its more the admin task of processing refunds then the bank holding onto the money.
Yes Suley. I am one . Not sure if I'll survive over the next few months but do hope to fly again on EK.
Mar 25, 2020, 3:34 am
#348
Join Date: May 2008
Programs: Executive Club, Miles&More
Posts: 237
Refunds now offered.
But have to wait 12 months from when you purchased the ticket!!!!! Um, no thanks.
All this doesn't leave you with positive image of EK's cash reserves. How much are they going to ask Abu Dhabi to bail them out?
Oh, and TA's unable to process refunds also.
Suspension of refunds through GDS
Dear Trade Partner
Due to a surge in refunds through GDS channels, Emirates has globally suspended the Refund Notice function through the GDS.
Refunds may still be submitted via the Refund Applications through the BSP link, however, the current admin charge of GBP50 will no longer apply until further notice.
If you have any queries on the above topic please contact your local Sales team. Thank you for your continued support during this unprecedented time.
But have to wait 12 months from when you purchased the ticket!!!!! Um, no thanks.
All this doesn't leave you with positive image of EK's cash reserves. How much are they going to ask Abu Dhabi to bail them out?
We have enhanced our 'Keep your ticket' option with the possibility to do a full refund after 12 months from the original ticket issuance date, even for those tickets that were non-refundable, as well as those which were only refundable against a penalty.
Example: Ticket issued 20 May 2019 for outbound travel 10 Apr 2020, you may claim a full refund regardless of fare rules from 20 May 2020.
Additionally, immediate refunds are permitted according to the fare rules.
Example: Ticket issued 20 May 2019 for outbound travel 10 Apr 2020, you may claim a full refund regardless of fare rules from 20 May 2020.
Additionally, immediate refunds are permitted according to the fare rules.
Suspension of refunds through GDS
Dear Trade Partner
Due to a surge in refunds through GDS channels, Emirates has globally suspended the Refund Notice function through the GDS.
Refunds may still be submitted via the Refund Applications through the BSP link, however, the current admin charge of GBP50 will no longer apply until further notice.
If you have any queries on the above topic please contact your local Sales team. Thank you for your continued support during this unprecedented time.
Mar 25, 2020, 4:04 am
#349
Join Date: Aug 2019
Location: Zurich
Programs: Skywards Silver
Posts: 138
Refunds now offered.
But have to wait 12 months from when you purchased the ticket!!!!! Um, no thanks.
All this doesn't leave you with positive image of EK's cash reserves. How much are they going to ask Abu Dhabi to bail them out?
Oh, and TA's unable to process refunds also.
But have to wait 12 months from when you purchased the ticket!!!!! Um, no thanks.
All this doesn't leave you with positive image of EK's cash reserves. How much are they going to ask Abu Dhabi to bail them out?
Oh, and TA's unable to process refunds also.
Mar 25, 2020, 4:04 am
#350
Join Date: May 2006
Location: Hoosier in Dubai
Programs: EK Gold, UA Platinum, Bonvoy Gold
Posts: 576
J.........................
When I did not get the money refunded after a few days (money has usually appeared back in my card within at most a week), I called the Emirates elite line and was told that there is a new policy according to which all refunds will take 90 days to process. Not quite as ridiculous as the Swiss policy of forcing you to wait for 9 months to get your refund, but still it looks like one will be forced to wait to get their cash back for 3 months.
.........
When I did not get the money refunded after a few days (money has usually appeared back in my card within at most a week), I called the Emirates elite line and was told that there is a new policy according to which all refunds will take 90 days to process. Not quite as ridiculous as the Swiss policy of forcing you to wait for 9 months to get your refund, but still it looks like one will be forced to wait to get their cash back for 3 months.
.........
Mar 25, 2020, 4:14 am
#351
Join Date: May 2008
Programs: Executive Club, Miles&More
Posts: 237
Mar 25, 2020, 4:18 am
#352
Join Date: Jun 2015
Location: Belgian in Dublin
Programs: *A Gold, IHG Spire AMB, Ryanair Platinum
Posts: 157
Refunds now offered.
But have to wait 12 months from when you purchased the ticket!!!!! Um, no thanks.
All this doesn't leave you with positive image of EK's cash reserves. How much are they going to ask Abu Dhabi to bail them out?
Oh, and TA's unable to process refunds also.
But have to wait 12 months from when you purchased the ticket!!!!! Um, no thanks.
All this doesn't leave you with positive image of EK's cash reserves. How much are they going to ask Abu Dhabi to bail them out?
Oh, and TA's unable to process refunds also.
Mar 25, 2020, 4:39 am
#353
Join Date: Aug 2019
Location: Zurich
Programs: Skywards Silver
Posts: 138
A friend of mine has a small travel agency in ZRH and she is not worried about getting EK’s or other major international airlines refunds with a delay (so far she had no issues), but getting no refunds at all from LX - as stated by LX. LH Group currently appeals to the German government for an urgent cash bailout.
Mar 25, 2020, 11:52 am
#354
Join Date: May 2008
Programs: Executive Club, Miles&More
Posts: 237
https://e.emiratesagents.com/2OIE-10...I2EM55/cr.aspx
https://i.emlfiles4.com/cmpdoc/8/7/0...11I2EM,3VUKJ,1
Are you on EK's payroll? Telling customers to wait 12 months is abysmal. Doesn't matter if EK is not the only one. That's no defence to being a terrible company. Airline struggling for cash flow? Well boo hoo. So are ordinary people. And they don't have the power of a wealthy state behind them.
https://i.emlfiles4.com/cmpdoc/8/7/0...11I2EM,3VUKJ,1
Are you on EK's payroll? Telling customers to wait 12 months is abysmal. Doesn't matter if EK is not the only one. That's no defence to being a terrible company. Airline struggling for cash flow? Well boo hoo. So are ordinary people. And they don't have the power of a wealthy state behind them.
Mar 25, 2020, 11:57 am
#355
Join Date: Jun 2014
Posts: 879
https://e.emiratesagents.com/2OIE-10...I2EM55/cr.aspx
https://i.emlfiles4.com/cmpdoc/8/7/0...11I2EM,3VUKJ,1
Are you on EK's payroll? Telling customers to wait 12 months is abysmal. Doesn't matter if EK is not the only one. That's no defence to being a terrible company. Airline struggling for cash flow? Well boo hoo. So are ordinary people. And they don't have the power of a wealthy state behind them.
https://i.emlfiles4.com/cmpdoc/8/7/0...11I2EM,3VUKJ,1
Are you on EK's payroll? Telling customers to wait 12 months is abysmal. Doesn't matter if EK is not the only one. That's no defence to being a terrible company. Airline struggling for cash flow? Well boo hoo. So are ordinary people. And they don't have the power of a wealthy state behind them.
Mar 25, 2020, 12:40 pm
#356
Join Date: Aug 2019
Location: Zurich
Programs: Skywards Silver
Posts: 138
https://e.emiratesagents.com/2OIE-10...I2EM55/cr.aspx
https://i.emlfiles4.com/cmpdoc/8/7/0...11I2EM,3VUKJ,1
Are you on EK's payroll? Telling customers to wait 12 months is abysmal. Doesn't matter if EK is not the only one. That's no defence to being a terrible company. Airline struggling for cash flow? Well boo hoo. So are ordinary people. And they don't have the power of a wealthy state behind them.
https://i.emlfiles4.com/cmpdoc/8/7/0...11I2EM,3VUKJ,1
Are you on EK's payroll? Telling customers to wait 12 months is abysmal. Doesn't matter if EK is not the only one. That's no defence to being a terrible company. Airline struggling for cash flow? Well boo hoo. So are ordinary people. And they don't have the power of a wealthy state behind them.
Dubai has hardly any oil and is heavily reliant on EK and tourism. The real wealth sits in Abu Dhabi.
Mar 25, 2020, 12:45 pm
#357
Join Date: Jun 2011
Location: United Kingdom
Programs: Skywards Blue :-(, HHonors Gold, SPG Gold, GHA Platinum
Posts: 2,531
Obviously If EK prices were the same we would have all booked through EK.Most of us ( except maybe those with package deals etc ) would have booked a EK.ticket via a TA as it was cheaper than booking directly on EK.
I have 3 tickets I am sorting out at the moment for travel in the next 2 weeks. 2 are via TA and it can be a nightmare..
Mar 26, 2020, 12:50 am
#358
Join Date: May 2008
Programs: Executive Club, Miles&More
Posts: 237
Did you mean to post this in the Rwandair forum?
EK's VFR passengers need their money back far more desperately than this poor little impoverished Emirate.
Mar 27, 2020, 4:14 am
#359
Join Date: Jun 2015
Location: Belgian in Dublin
Programs: *A Gold, IHG Spire AMB, Ryanair Platinum
Posts: 157
So emirates still refusing to offer refunds. THey're offering a voucher and if you don't use it within 12 months you can get a refund
I'm departing from Europe so they're actively breaking European law. What do you guys recommend?
I'm departing from Europe so they're actively breaking European law. What do you guys recommend?
Mar 27, 2020, 5:57 am
#360
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,626
Charge back via your credit card (if applicable).