OnAir not really working
May 29, 2017, 11:37 am
#32
Join Date: Oct 2011
Posts: 27
I usually find the service poor to unusable now and generally pretty frustrating. When the service first appeared it was $20 for 100MB:
I'd definitely pay $20 again if the service was reliable (although I do claim it as a business expense anyway so the cost is not such a huge issue for me).
Heading East it's really annoying to lose the service over all of India also, was there some talk of them relaxing this?
Departure/Destination: DXB to CDG
Date of purchase: 20 August 2013 GMT
Name: 217usera
Payment method: VISA ************
Product purchased:
100 MB Internet OnAir
Access fee: US $20.00
Total Invoice amount: US $20.00
My recollection is that it used to be quite good when it was relatively expensive.Date of purchase: 20 August 2013 GMT
Name: 217usera
Payment method: VISA ************
Product purchased:
100 MB Internet OnAir
Access fee: US $20.00
Total Invoice amount: US $20.00
I'd definitely pay $20 again if the service was reliable (although I do claim it as a business expense anyway so the cost is not such a huge issue for me).
Heading East it's really annoying to lose the service over all of India also, was there some talk of them relaxing this?
May 29, 2017, 12:03 pm
#33
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
I usually find the service poor to unusable now and generally pretty frustrating. When the service first appeared it was $20 for 100MB:
I'd definitely pay $20 again if the service was reliable (although I do claim it as a business expense anyway so the cost is not such a huge issue for me).
Heading East it's really annoying to lose the service over all of India also, was there some talk of them relaxing this?
Departure/Destination: DXB to CDG
Date of purchase: 20 August 2013 GMT
Name: 217usera
Payment method: VISA ************
Product purchased:
100 MB Internet OnAir
Access fee: US $20.00
Total Invoice amount: US $20.00
My recollection is that it used to be quite good when it was relatively expensive.Date of purchase: 20 August 2013 GMT
Name: 217usera
Payment method: VISA ************
Product purchased:
100 MB Internet OnAir
Access fee: US $20.00
Total Invoice amount: US $20.00
I'd definitely pay $20 again if the service was reliable (although I do claim it as a business expense anyway so the cost is not such a huge issue for me).
Heading East it's really annoying to lose the service over all of India also, was there some talk of them relaxing this?
May 29, 2017, 5:04 pm
#34
Join Date: Oct 2014
Location: Europe
Programs: EK plat, ex-FB gold, Accor plat
Posts: 1,076
So, please, don't advertise that on-air wifi gets cheap !
May 30, 2017, 1:59 pm
#35
Join Date: Sep 2014
Location: Scotland
Programs: Star Alliance
Posts: 476
On some recent 777 trips, there was no wifi available in Y but there was in business class, all on planes less than 3 years old as well.
May 30, 2017, 10:16 pm
#36
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
?? And how would that be possible? You can't control the precise end of a WiFi network's range.
May 31, 2017, 1:31 am
#37
Join Date: Sep 2014
Location: Scotland
Programs: Star Alliance
Posts: 476
I attached a screenshot from my phone, taken within the opensignal app which scans all SSID's, as you can see they are all assigned to a specific seat.
Last edited by chris19992; May 31, 2017 at 2:50 am
May 31, 2017, 2:42 am
#38
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
That's not the wifi for pax, those are the wifi networks used by the wireless tablet controllers for the J and F seats. Wifi has always been called OnAir and available to all. Do you think they go around explaining to all J and F pax how to setup a wifi connection to a hidden SSID, how exactly to spell the SSID and give them each individual passwords?
Older planes have wired controllers, so it makes sense that you saw this on newer planes only.
May 31, 2017, 2:53 am
#39
Join Date: Sep 2014
Location: Scotland
Programs: Star Alliance
Posts: 476
That's not the wifi for pax, those are the wifi networks used by the wireless tablet controllers for the J and F seats. Wifi has always been called OnAir and available to all. Do you think they go around explaining to all J and F pax how to setup a wifi connection to a hidden SSID, how exactly to spell the SSID and give them each individual passwords?
Older planes have wired controllers, so it makes sense that you saw this on newer planes only.
However I do wonder why on the new 777's there is no WiFi.
May 31, 2017, 3:09 am
#40
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Jun 16, 2017, 6:06 am
#43
Join Date: Dec 2015
Location: DXB
Programs: QR Privilege Club Platinum, EK Skywards Gold, IHG Platinum Ambassador
Posts: 141
I'm on a flight now in Y and was asked to submit my skywards number and password when connecting to OnAir. It then said I have unlimited wifi for the whole flight as a skywards member! No payment made.
Jun 16, 2017, 7:41 am
#45
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
. Will see next week when I fly again.