Emirates changes Operational Upgrade procedure
#1
Original Poster
Join Date: Jul 2015
Location: UAE
Programs: EK Platinum
Posts: 47
Emirates changes Operational Upgrade procedure
As today I was told by a senior staff member of Emirates they changed their upgrade policy. Before it was as per membership and Tier miles. Starting 14.08.16 its per ticket price. Hence those paid a higher fare will be upgraded first.
#2
Join Date: Jan 2010
Posts: 9,169
#3
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,803
As ft101 mentioned, discussed in the other thread. My understanding is it was previously ordered first by status, then fare type, now it will be the other way around, not necessarily by the nominal value of the fare paid, but the type.
E.g. before it might have been
Plat Flex Plus
Plat Flex
Gold Flex
Gold Saver
Gold Saver
Silver Flex Plus
Silver Saver
Silver Saver
and now it would be
Plat Flex Plus
Silver Flex Plus
Plat Flex
Gold Flex
Gold Saver
Gold Saver
Silver Saver
Silver Saver
E.g. before it might have been
Plat Flex Plus
Plat Flex
Gold Flex
Gold Saver
Gold Saver
Silver Flex Plus
Silver Saver
Silver Saver
and now it would be
Plat Flex Plus
Silver Flex Plus
Plat Flex
Gold Flex
Gold Saver
Gold Saver
Silver Saver
Silver Saver
#5
Join Date: Jan 2013
Programs: Skywards Gold
Posts: 84
As ft101 mentioned, discussed in the other thread. My understanding is it was previously ordered first by status, then fare type, now it will be the other way around, not necessarily by the nominal value of the fare paid, but the type.
E.g. before it might have been
Plat Flex Plus
Plat Flex
Gold Flex
Gold Saver
Gold Saver
Silver Flex Plus
Silver Saver
Silver Saver
and now it would be
Plat Flex Plus
Silver Flex Plus
Plat Flex
Gold Flex
Gold Saver
Gold Saver
Silver Saver
Silver Saver
E.g. before it might have been
Plat Flex Plus
Plat Flex
Gold Flex
Gold Saver
Gold Saver
Silver Flex Plus
Silver Saver
Silver Saver
and now it would be
Plat Flex Plus
Silver Flex Plus
Plat Flex
Gold Flex
Gold Saver
Gold Saver
Silver Saver
Silver Saver
#8
Join Date: Dec 2015
Location: DXB
Programs: QR Privilege Club Platinum, EK Skywards Gold, IHG Platinum Ambassador
Posts: 141
This is more two fingers from Emirates to DXB- based flyers. We already pay upto 50% more for fares than those transiting through Dubai and those who buy tickets ex other destinations. A saver fare ex-DXB to London will likely be paying more for a saver fare than a flex fare from CMB to London for example.
#10
Join Date: Aug 2004
Location: Dubai, UAE
Programs: EK Skywards Platinum; Bonvoy Titanium Elite
Posts: 398
To add, a Flex(Plus) may be cheaper than a Saver in some instances...
#11
Join Date: Nov 2013
Posts: 5,425
I find that extremely hard to believe.....a first time flyer who purchased a Flux(Plus) has dibs over a seasoned Plat flyer who purchased a saver/flex? That's not loyalty, that a kick on the behind....
To add, a Flex(Plus) may be cheaper than a Saver in some instances...
To add, a Flex(Plus) may be cheaper than a Saver in some instances...
I'm afraid what customers believe and what companies do are two different things sometimes

They are rewarding profit margin, not perceived loyalty. Those who regularly purchase high margin tickets will not be impacted. Those who regularly purchase low margin tickets often may feel spurned but revenue management is a fickle lover - one day all they want are miles the next cold hard cash.
The price of a flex plus/flex/saver is irrelevant to the airline. What matters is the profit margin - and a flex plus will always have more profit margin than a saver, by design. Those who are hub captives are screwed anyway - the logic being they are paying for direct flights/no need to offer extra incentives to fly them

It remains to be seen whether the pax profile changes - especially as op-ups are not an entitlement to anyone and EK have always had full discretion to upgrade or downgrade anyone they want.
#13
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,807
This is more two fingers from Emirates to DXB- based flyers. We already pay upto 50% more for fares than those transiting through Dubai and those who buy tickets ex other destinations. A saver fare ex-DXB to London will likely be paying more for a saver fare than a flex fare from CMB to London for example.
I always thought it was done on ticket type within tier status, however as has been pointed out a j saver ex uk will be more expensive than a j flex ex Cmb...
#14
Join Date: Aug 2013
Location: DXB
Programs: EK, AA, DL, UA, SPG, HGP, Amex
Posts: 1,206
This is more two fingers from Emirates to DXB- based flyers. We already pay upto 50% more for fares than those transiting through Dubai and those who buy tickets ex other destinations. A saver fare ex-DXB to London will likely be paying more for a saver fare than a flex fare from CMB to London for example.
#15
Join Date: Jul 2012
Location: Poland
Programs: Emirates Skywards, IHG Rewards Club
Posts: 203
Actually this is the same as in Lufthansa? (ticket type above tier level).
But, was it always in different way?
It looks like " EK have always had full discretion to upgrade or downgrade anyone they want" is true.
Once I was on DXB-KUL flight with Y ticket upgraded by miles to J and I've got additional op. upgrade to F. I was Blue. I'm not sure if there really were no other pax with higher status in J.
So it was always not so "clear" ?
But, was it always in different way?
It looks like " EK have always had full discretion to upgrade or downgrade anyone they want" is true.
Once I was on DXB-KUL flight with Y ticket upgraded by miles to J and I've got additional op. upgrade to F. I was Blue. I'm not sure if there really were no other pax with higher status in J.
So it was always not so "clear" ?