Ticket amendment or cancellation
Jan 17, 2016 | 2:32 pm
#1
Original Poster
Join Date: Jan 2016
Posts: 70
Ticket amendment or cancellation
Hi, does anyone know what Emirates policy is regarding ticket amendments? A friend of mine is flying from LHR to Mauritius via Dubai on Thursday, but due to a bereavement in his family he is required to get back to Mauritius ASAP.
Any advice?
Any advice?
Jan 17, 2016 | 3:41 pm
#2
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 19,826
It depends on the fare rules. Most tickets can be changed for a fee. Usually 300 I think.
However, if the bereavement is a family member, then changes can be made for free.
Also, travel insurance may help.
However, if the bereavement is a family member, then changes can be made for free.
Also, travel insurance may help.
Jan 17, 2016 | 3:45 pm
#3
Join Date: Nov 2013
Posts: 5,482
In the case of the death of an immediate family member, cancellation (before departure) or change fees are waived. Note you may still have to pay a fare difference.
Immediate family member is defined as:
Immediate Family means your spouse, your children (including adopted children), your parents, your brothers and sisters, your grandparents, your grandchildren, your parents-in-law, your brothers and sisters-in-law and your sons and daughters-in-law.
http://cdn.ek.aero/uk/english/images...275-194795.pdf
You will also need to provide EK with a copy of the death certificate.