Very impersonal 2nd rate service in economy
Jun 22, 2015, 3:47 am
#16
Join Date: Sep 2013
Location: LHR/DXB
Programs: Golden Circle, Skywards
Posts: 120
Just got back from Dubai flying the new Airbus 380. Economy has 399 seats. The flight attendants, all well under 30-years-old, treated passengers with the most impersonal service I have ever witnessed. No smiles. No hello's or chatting. It was rather painful to watch and experience. Yes, they were efficient. I give them that. But I never felt like cattle before in my life.
Also, the flight attendant dinners came from Business Class. They ate these wonderful dinners in front of economy passengers who just finished their lousy economy dinners. Some of the worst food I have eaten on a plane. Pizza tasted like cardboard. Water and juice glasses were always served less than half-filled. Soft drinks served in 6 ounce cans. I watched the flight attendants drink their liquids from personal mugs, not tiny cups like passengers got.
Also, the flight attendant dinners came from Business Class. They ate these wonderful dinners in front of economy passengers who just finished their lousy economy dinners. Some of the worst food I have eaten on a plane. Pizza tasted like cardboard. Water and juice glasses were always served less than half-filled. Soft drinks served in 6 ounce cans. I watched the flight attendants drink their liquids from personal mugs, not tiny cups like passengers got.
You're yet to feel like cattle, take a RyanAir flight and then get back to me. Emirates attendants in Y aren't there to wait on you hand and foot, they're there to serve you and help if you require it otherwise shush!
Jun 22, 2015, 4:38 am
#17
Join Date: Nov 2013
Posts: 5,454
The US of A flights (from and to Dubai) offer pizzas as a snack inbetween the 1st and 2nd meal. I had one (actually 2 as I asked for a second) last week on my way back from Houston - they were also availble on my fligth Sydney yesterday.
They're too bad and definitely fill a hole.
On a separate note - I do feel that the Economy service has been slipping over the past few months, just little things. Yesterday when I boarded at DXB, there was no one at the door, just walked straight on (this also happened a couple of weeks ago on a different flight) - As for the "welcolme back Mr Gold/Plat if there's anything...", that now never happens (well to me).
They're too bad and definitely fill a hole.
On a separate note - I do feel that the Economy service has been slipping over the past few months, just little things. Yesterday when I boarded at DXB, there was no one at the door, just walked straight on (this also happened a couple of weeks ago on a different flight) - As for the "welcolme back Mr Gold/Plat if there's anything...", that now never happens (well to me).
Jun 22, 2015, 5:45 am
#18
Join Date: Dec 2014
Posts: 220
You're in Y and complaining that you're not getting the attention of someone in F?
You're yet to feel like cattle, take a RyanAir flight and then get back to me. Emirates attendants in Y aren't there to wait on you hand and foot, they're there to serve you and help if you require it otherwise shush!
You're yet to feel like cattle, take a RyanAir flight and then get back to me. Emirates attendants in Y aren't there to wait on you hand and foot, they're there to serve you and help if you require it otherwise shush!
Jun 22, 2015, 8:30 am
#19
Join Date: Sep 2011
Location: NAP
Programs: LH, BA, TK
Posts: 2,409
Deny it or justify it at all costs is not really helpful.
Jun 25, 2015, 3:36 am
#20
Join Date: Aug 2004
Location: Sydney & London
Programs: UA Lifetime Exec Plat (2MM)
Posts: 744
I think that's rather condescending. You pay for an economy class ticket and expect an acceptable, consistent level of service. You don't get that with EK and it's why I no longer fly them.
Jun 25, 2015, 4:12 am
#21
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
My own experience of Emirates is based on the 'premium cabins' but even there the service levels can be variable. Having flown many different carriers, I have yet to find one which can offer a consistently high standard on every flight, so in that respect EK is little different from others. But that in itself is not an excuse.
Jun 25, 2015, 1:02 pm
#22
Join Date: Nov 2013
Programs: Skywards Platinum
Posts: 133
Jun 26, 2015, 2:43 pm
#23
Join Date: Jan 2014
Programs: EK - Silver; Accor - Silver; O6 - Gold; BAEC - Silver; Flying Blue; SPG; Krisflyer
Posts: 506
I would be grateful if they would implement reverse services for flights with more then one meal. Meaning if the serve from the front for the first meal, they could serve the next one from the back. It gets pretty disappointing when you are told twice that the meal you want is not available.
With regards to quality of food. After my last flight from GIG x DXB (shudder), I started to bring my own cup noodles just in case. Other flights were pretty normal meals (meaning room for improvement) for EK.
With regards to quality of food. After my last flight from GIG x DXB (shudder), I started to bring my own cup noodles just in case. Other flights were pretty normal meals (meaning room for improvement) for EK.
Jun 27, 2015, 5:09 am
#24
Join Date: May 2010
Location: FSD
Programs: BAEC, Delta SkyPesos, VS FC, SQ KF, AA, HHonors
Posts: 1,884
Just got back from Dubai flying the new Airbus 380. Economy has 399 seats. The flight attendants, all well under 30-years-old, treated passengers with the most impersonal service I have ever witnessed. No smiles. No hello's or chatting. It was rather painful to watch and experience. Yes, they were efficient. I give them that. But I never felt like cattle before in my life.
Also, the flight attendant dinners came from Business Class. They ate these wonderful dinners in front of economy passengers who just finished their lousy economy dinners. Some of the worst food I have eaten on a plane. Pizza tasted like cardboard. Water and juice glasses were always served less than half-filled. Soft drinks served in 6 ounce cans. I watched the flight attendants drink their liquids from personal mugs, not tiny cups like passengers got.
Also, the flight attendant dinners came from Business Class. They ate these wonderful dinners in front of economy passengers who just finished their lousy economy dinners. Some of the worst food I have eaten on a plane. Pizza tasted like cardboard. Water and juice glasses were always served less than half-filled. Soft drinks served in 6 ounce cans. I watched the flight attendants drink their liquids from personal mugs, not tiny cups like passengers got.
Annnnnnnnnndddddddd? On what planet do you expect personal service on a (super)jumbo jet? And why wouldn't the crew get
Jun 30, 2015, 4:29 am
#25
Join Date: Sep 2008
Posts: 7,875
They barely have adequate service in first.
But speaking of excellent service, some Asian countries have a culture of service, and their airlines follow. I flew on Japan Air before in economy. As soon as I woke up the flight attendant asked if I wanted my meal-he kept it for me. That is unheard of in economy.
I think the Japanese people take pride in doing a good job, regardless of what they are doing (go to their McDonald's. You will find happy cheery servers).
But speaking of excellent service, some Asian countries have a culture of service, and their airlines follow. I flew on Japan Air before in economy. As soon as I woke up the flight attendant asked if I wanted my meal-he kept it for me. That is unheard of in economy.
I think the Japanese people take pride in doing a good job, regardless of what they are doing (go to their McDonald's. You will find happy cheery servers).
Jun 30, 2015, 4:50 am
#26
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,831
They barely have adequate service in first.
But speaking of excellent service, some Asian countries have a culture of service, and their airlines follow. I flew on Japan Air before in economy. As soon as I woke up the flight attendant asked if I wanted my meal-he kept it for me. That is unheard of in economy.
I think the Japanese people take pride in doing a good job, regardless of what they are doing (go to their McDonald's. You will find happy cheery servers).
But speaking of excellent service, some Asian countries have a culture of service, and their airlines follow. I flew on Japan Air before in economy. As soon as I woke up the flight attendant asked if I wanted my meal-he kept it for me. That is unheard of in economy.
I think the Japanese people take pride in doing a good job, regardless of what they are doing (go to their McDonald's. You will find happy cheery servers).
I've had really solid F flights this year, pretty consistent - wish the on ground ie boarding was better ie escort if busy etc
Jun 30, 2015, 5:15 am
#27
Join Date: Sep 2008
Posts: 7,875
Oh, ground service is even worse. At check-in they couldn't care less. Reminds you of checking in at some airport in America without elite status.
Jun 30, 2015, 6:04 am
#28
Join Date: Nov 2013
Posts: 5,454
That said, the check-in staff are simply there to process bags and if there is zero queue, then that's the experience I am looking for.
Out of interest, what service standards are you looking for in F (ground and air)? Are we talking, "I just want to get through the airport as quickly as possible" or do you want private terminal/escort to the door kind of thing?
Jun 30, 2015, 6:51 am
#29
Join Date: Aug 2013
Location: DXB
Programs: EK, AA, DL, UA, SPG, HGP, Amex
Posts: 1,208
Ground service for F? What's that
That said, the check-in staff are simply there to process bags and if there is zero queue, then that's the experience I am looking for.
Out of interest, what service standards are you looking for in F (ground and air)? Are we talking, "I just want to get through the airport as quickly as possible" or do you want private terminal/escort to the door kind of thing?
That said, the check-in staff are simply there to process bags and if there is zero queue, then that's the experience I am looking for.
Out of interest, what service standards are you looking for in F (ground and air)? Are we talking, "I just want to get through the airport as quickly as possible" or do you want private terminal/escort to the door kind of thing?
Jun 30, 2015, 9:40 am
#30
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
Hmm, every time I've checked in travelling F & J, I've been processed, through security and in the lounge in less than 10 minutes. What more could you want?