Last edit by: Saltire74
Changes to the CD Terms and Conditions in early January 2019 confirm the following:
Effective 1 March 2019, new Chauffeur-drive service reservations are not available in conjunction with Skywards Business and First Class Classic Rewards and Economy to Business Class Upgrades.
https://www.emirates.com/uk/english/...nd-conditions/
Effective 1 March 2019, new Chauffeur-drive service reservations are not available in conjunction with Skywards Business and First Class Classic Rewards and Economy to Business Class Upgrades.
https://www.emirates.com/uk/english/...nd-conditions/
EK Chauffeur Drive Discussion Thread
#286
Join Date: Nov 2013
Posts: 5,454
Meaning ?
It would be expensive for EK to offer this service at KUL ?
Or do you mean as in EK do not get enough full revenue paying pax ex-KUL to think it worth offering it ?
If the former, I would have thought KUL is a cheaper city for pretty much everything compared to say SIN or HKG ?
Or am I off the ball completely ?
Cheers
It would be expensive for EK to offer this service at KUL ?
Or do you mean as in EK do not get enough full revenue paying pax ex-KUL to think it worth offering it ?
If the former, I would have thought KUL is a cheaper city for pretty much everything compared to say SIN or HKG ?
Or am I off the ball completely ?
Cheers
It's not a question of revenue paying pax ex-KUL or whether KUL is in dollar terms, relatively cheap to provide the service, it's about whether the passenger profile of pax who use KUL gives you enough money to play with. If the profile is such that most of your passengers are on cheap 1800 EUR J fares, so 450 EUR a sector and that's before taxes etc., do you want to give up 5-10%* of your gross revenue on a car journey, considering that your overall margins are in the 5% range.
Then you also have to start thinking about - is any other competitor offering the service, do we need to do it to keep up, or are people happy with it as it is, or do most of the passengers already have a transport option? Are there any decent operators out there to provide the service anyway, who can support x jobs a day?
*probably a little exaggerated, but you get the point. I think it would cost EK around 15-20 EUR a trip on average.
#287
Join Date: Apr 2013
Location: MEL
Programs: QFF, AA, LM, EY
Posts: 762
Both reasons are part of the same story - EK has to pay hard cash to provide chauffeur service. They know their source markets to KUL and what types of tickets etc. are bought. They also know the cost of providing car service to pax in KL (and to a lesser extent, the kind of places where they think their passengers will go). The cost of car service may also include a political cost, i.e. the local airport and its operators attitude towards this and whether that would have any bearing on the decision.
It's not a question of revenue paying pax ex-KUL or whether KUL is in dollar terms, relatively cheap to provide the service, it's about whether the passenger profile of pax who use KUL gives you enough money to play with. If the profile is such that most of your passengers are on cheap 1800 EUR J fares, so 450 EUR a sector and that's before taxes etc., do you want to give up 5-10%* of your gross revenue on a car journey, considering that your overall margins are in the 5% range.
Then you also have to start thinking about - is any other competitor offering the service, do we need to do it to keep up, or are people happy with it as it is, or do most of the passengers already have a transport option? Are there any decent operators out there to provide the service anyway, who can support x jobs a day?
*probably a little exaggerated, but you get the point. I think it would cost EK around 15-20 EUR a trip on average.
It's not a question of revenue paying pax ex-KUL or whether KUL is in dollar terms, relatively cheap to provide the service, it's about whether the passenger profile of pax who use KUL gives you enough money to play with. If the profile is such that most of your passengers are on cheap 1800 EUR J fares, so 450 EUR a sector and that's before taxes etc., do you want to give up 5-10%* of your gross revenue on a car journey, considering that your overall margins are in the 5% range.
Then you also have to start thinking about - is any other competitor offering the service, do we need to do it to keep up, or are people happy with it as it is, or do most of the passengers already have a transport option? Are there any decent operators out there to provide the service anyway, who can support x jobs a day?
*probably a little exaggerated, but you get the point. I think it would cost EK around 15-20 EUR a trip on average.
#289
Join Date: Jun 2002
Location: Brisbane
Posts: 805
Rome - late model E Class
Some notes:
Driver never said a word. He was waiting when I opened the gate and just grabbed my luggage.
I couldn't help but notice that the check engine light was flashing the whole time.
His driving became very aggressive (even by Italian standards) with a race with another black E class at the end of the trip reaching about 160km/h along the A91 to Fiumicino.
I was dropped at Terminal 3 despite the fact that since the fire at FCO, all check in for Emirates (and a whole lot of other airlines) has moved to Terminal 1.
All part of the Italian experience.
Some notes:
Driver never said a word. He was waiting when I opened the gate and just grabbed my luggage.
I couldn't help but notice that the check engine light was flashing the whole time.
His driving became very aggressive (even by Italian standards) with a race with another black E class at the end of the trip reaching about 160km/h along the A91 to Fiumicino.
I was dropped at Terminal 3 despite the fact that since the fire at FCO, all check in for Emirates (and a whole lot of other airlines) has moved to Terminal 1.
All part of the Italian experience.
#290
Join Date: May 2010
Location: BOM
Programs: EK Plat, HHonors Gold
Posts: 2,883
^
#291
Original Poster
Join Date: Jun 2013
Location: ISB
Posts: 747
Rome - late model E Class
Some notes:
Driver never said a word. He was waiting when I opened the gate and just grabbed my luggage.
I couldn't help but notice that the check engine light was flashing the whole time.
His driving became very aggressive (even by Italian standards) with a race with another black E class at the end of the trip reaching about 160km/h along the A91 to Fiumicino.
I was dropped at Terminal 3 despite the fact that since the fire at FCO, all check in for Emirates (and a whole lot of other airlines) has moved to Terminal 1.
All part of the Italian experience.
Some notes:
Driver never said a word. He was waiting when I opened the gate and just grabbed my luggage.
I couldn't help but notice that the check engine light was flashing the whole time.
His driving became very aggressive (even by Italian standards) with a race with another black E class at the end of the trip reaching about 160km/h along the A91 to Fiumicino.
I was dropped at Terminal 3 despite the fact that since the fire at FCO, all check in for Emirates (and a whole lot of other airlines) has moved to Terminal 1.
All part of the Italian experience.
Same car, the 2015 facelift E-Class and an Audi A6 diesel estate.
Both drivers were averaging about 140-150 kph.
On a side note, most of the Volvo V70's in DXB have the Check Engine Light as well. I just arrived in DXB yesterday, the car that I got had the Check Engine light.
#292
Join Date: May 2004
Programs: AS MVPG, Hilton Diamond, Hyatt Globalist
Posts: 103
#293
Join Date: May 2010
Location: BOM
Programs: EK Plat, HHonors Gold
Posts: 2,883
#294
Join Date: May 2012
Location: AMS
Programs: SPG Platinum,HHonors Gold
Posts: 179
To put it simple, when you exit from customs you will pass through the car rental counters, and when exiting the building itself, turn left, walk 10 steps and turn right which leads to car park. You will see a chaos out there, that's where they stop the people who come to receive passengers.. Emirates chauffeur driver will be a needle in the haystack. Good luck..!!
#296
Join Date: Aug 2010
Posts: 9
Just used chauffeur service at MAA, both arrival and departure.
C class with uniformed chauffeur holding an Emirates placard with my name printed on it.
Come out of arrivals building past customs, turn left and walk about 50 feet and turn right towards the car park, look to the left barrier and you will see all the pick up people.
Car in decent condition and chauffeur very respectful.
C class with uniformed chauffeur holding an Emirates placard with my name printed on it.
Come out of arrivals building past customs, turn left and walk about 50 feet and turn right towards the car park, look to the left barrier and you will see all the pick up people.
Car in decent condition and chauffeur very respectful.
#297
Original Poster
Join Date: Jun 2013
Location: ISB
Posts: 747
#300
Join Date: Nov 2007
Programs: BA Emirates
Posts: 73
In Manchester there will be a group of drivers waiting just as you exit Arrivals. Someone with a clipboard will introduce you to your driver. You will find it difficult to miss them!
Last edited by missingmanager; Aug 5, 2015 at 9:28 am Reason: Predictive text error!