Emirates Live Chat
Mar 3, 2014, 9:54 am
#1
Original Poster
Join Date: Nov 2013
Posts: 25
Emirates Live Chat
Hey,
does anybody know if the EK Live Chat on the Website is still available? I wanted to use it this morning but I couldn't find it on the EK website. So I googled and also found a link which would direct me to the EK Live Chat website. However, it wasn't available.
The website just said "Chat online with our experienced travel consultants. We're available Sunday to Thursday, from 8:00am to 4:00pm Dubai time."
I am in Germany currently and I double checked the local time in DXB and I definitely tried it within the working hours.
Last time I used the chat I was in Australia and it worked well. Is it not available in Germany or did I miss that the chat was closed?
Anyone any idea why there's no chat available?
does anybody know if the EK Live Chat on the Website is still available? I wanted to use it this morning but I couldn't find it on the EK website. So I googled and also found a link which would direct me to the EK Live Chat website. However, it wasn't available.
The website just said "Chat online with our experienced travel consultants. We're available Sunday to Thursday, from 8:00am to 4:00pm Dubai time."
I am in Germany currently and I double checked the local time in DXB and I definitely tried it within the working hours.
Last time I used the chat I was in Australia and it worked well. Is it not available in Germany or did I miss that the chat was closed?
Anyone any idea why there's no chat available?
Mar 3, 2014, 10:41 pm
#2
Moderator, Trip Reports
Join Date: Jul 2009
Location: Denver, CO
Programs: UA GS-2MM, Marriott Ambassador
Posts: 3,712
Good question. I have no idea. I dont think I ever used it in the past. Call me old fashioned but I would much prefer to pick up the phone and yell at a person rather than banging away at the keyboard 
I will send a message to the EK webteam to see where Chat has disappeared to. Maybe it wasnt being used enough to justify it...
I will send a message to the EK webteam to see where Chat has disappeared to. Maybe it wasnt being used enough to justify it...
Mar 4, 2014, 3:28 am
#3
Join Date: Feb 2003
Location: San Francisco
Programs: Marriott Titanium, HH Diamond, A3-Gold
Posts: 204
I used about a month ago just before a trip and then tried to get into it a week later (first week in Feb) and couldn't. When I called reservations, they said it had been discontinued.
Mar 26, 2018, 2:29 pm
#5
Join Date: Mar 2018
Programs: student
Posts: 2
I've got a ticket which includes Ticket number without having 6 digitReference number
Hey,
does anybody know if the EK Live Chat on the Website is still available? I wanted to use it this morning but I couldn't find it on the EK website. So I googled and also found a link which would direct me to the EK Live Chat website. However, it wasn't available.
The website just said "Chat online with our experienced travel consultants. We're available Sunday to Thursday, from 8:00am to 4:00pm Dubai time."
I am in Germany currently and I double checked the local time in DXB and I definitely tried it within the working hours.
Last time I used the chat I was in Australia and it worked well. Is it not available in Germany or did I miss that the chat was closed?
Anyone any idea why there's no chat available?
does anybody know if the EK Live Chat on the Website is still available? I wanted to use it this morning but I couldn't find it on the EK website. So I googled and also found a link which would direct me to the EK Live Chat website. However, it wasn't available.
The website just said "Chat online with our experienced travel consultants. We're available Sunday to Thursday, from 8:00am to 4:00pm Dubai time."
I am in Germany currently and I double checked the local time in DXB and I definitely tried it within the working hours.
Last time I used the chat I was in Australia and it worked well. Is it not available in Germany or did I miss that the chat was closed?
Anyone any idea why there's no chat available?
Mar 26, 2018, 2:42 pm
#7
Ambassador: Emirates
Join Date: Jul 2016
Location: UK/AU
Programs: QF P1 + LTS, EK Gold, BAEC Gold, QR Gold, IHG Ambassador
Posts: 1,138
How was the ticket booked? Through a travel agent? Do you have an email from EK for this booking?
Mar 27, 2018, 1:36 am
#8
Join Date: Aug 2016
Location: Dubai
Programs: Skywards Plat, QR privilege club Gold, Topbonus Gold
Posts: 106
If it doesnt pop up while at the main EK page point your browser to:
www.emirates.com/livechat
Or
https://www.emirates.com/english/hel...hat/index.aspx
Bare in mind that they wont be able to support with similar type of assistance that one gets over the phone, ie., they wont be able to change a booking if you have to pay fare difference, etc
www.emirates.com/livechat
Or
https://www.emirates.com/english/hel...hat/index.aspx
Bare in mind that they wont be able to support with similar type of assistance that one gets over the phone, ie., they wont be able to change a booking if you have to pay fare difference, etc
Mar 27, 2018, 6:14 am
#9
Join Date: Feb 2016
Programs: MM, EK, HH, etc.
Posts: 381
If it doesnt pop up while at the main EK page point your browser to:
www.emirates.com/livechat
Or
https://www.emirates.com/english/hel...hat/index.aspx
Bare in mind that they wont be able to support with similar type of assistance that one gets over the phone, ie., they wont be able to change a booking if you have to pay fare difference, etc
www.emirates.com/livechat
Or
https://www.emirates.com/english/hel...hat/index.aspx
Bare in mind that they wont be able to support with similar type of assistance that one gets over the phone, ie., they wont be able to change a booking if you have to pay fare difference, etc
Mar 27, 2018, 7:31 am
#10
Join Date: Jun 2008
Location: MCT
Programs: LH HON; EK Plat; QR G; IC-RA; HH D; WoH Glob
Posts: 149
I know they have the links all pver the place directing to the live chat, but is the function actually still supported? Whenever I try to connect, I first get the timer stating I will be connected in less than a minute, then after that minute the statement that they can‘t give me an indication as to how long it will take, and after that nothing.
Mar 27, 2018, 8:05 am
#11
Join Date: Aug 2016
Location: Dubai
Programs: Skywards Plat, QR privilege club Gold, Topbonus Gold
Posts: 106
I know they have the links all pver the place directing to the live chat, but is the function actually still supported? Whenever I try to connect, I first get the timer stating I will be connected in less than a minute, then after that minute the statement that they can‘t give me an indication as to how long it will take, and after that nothing.
Mar 21, 2020, 1:58 am
#12
Join Date: Mar 2020
Posts: 1
Request for full refund
Hi. My booking is ****** and ****** (Bkk-Moscow) I have a trip to Moscow on 3th-10th may 2020. I want to cancel my flight because Covid-19. If requesting refund due to Covid-19 will a refund given? I want th airlines to cancel the refund charges. and Russia has the following announcement: Passengers are not allowed to enter Russian Fed. Help me please, Please contact me. urgently. My E-mail: *****************
Kind regards
Ritchai *****************
Kind regards
Ritchai *****************
Last edited by Saltire74; Mar 21, 2020 at 2:33 am Reason: Removal of personal details
Mar 21, 2020, 2:34 am
#13
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,385
Hi. My booking is ****** and ****** (Bkk-Moscow) I have a trip to Moscow on 3th-10th may 2020. I want to cancel my flight because Covid-19. If requesting refund due to Covid-19 will a refund given? I want th airlines to cancel the refund charges. and Russia has the following announcement: Passengers are not allowed to enter Russian Fed. Help me please, Please contact me. urgently. My E-mail: *****************
Kind regards
Ritchai *****************
Kind regards
Ritchai *****************
S