Global Double Miles Summer 2012
Aug 20, 2012 | 2:19 am
#1
Original Poster
Join Date: Nov 2007
Location: KYE
Posts: 4,153
Global Double Miles Summer 2012
Here is what happened:
I booked the original ticket during June. I flew the first segment in early July and was due to continue onwards to Australian on 29 July.
On 24 July I decided to fly to SYD instead of MEL so rang up Emirates in Switzerland (was there at the time) who re-issued the ticket accordingly.
Now EK is refusing to credit the promotion miles for the DXB-SYD segment because they're claiming the ticket was re-issued outside the promotion period (when in fact the flight that I took remained within the promotion period).
There is nothing in their terms and conditions that excludes such scenario so I am surprised at their cheap'ish interpretation of this.
What do you think?
I booked the original ticket during June. I flew the first segment in early July and was due to continue onwards to Australian on 29 July.
On 24 July I decided to fly to SYD instead of MEL so rang up Emirates in Switzerland (was there at the time) who re-issued the ticket accordingly.
Now EK is refusing to credit the promotion miles for the DXB-SYD segment because they're claiming the ticket was re-issued outside the promotion period (when in fact the flight that I took remained within the promotion period).
There is nothing in their terms and conditions that excludes such scenario so I am surprised at their cheap'ish interpretation of this.
What do you think?
Aug 20, 2012 | 3:26 am
#2
Join Date: Jul 2009
Location: Denver, CO
Programs: UA GS-2MM, QF LTG, EK Gold, Marriott Amb, Hyatt Globalist
Posts: 4,006
Here is what happened:
I booked the original ticket during June. I flew the first segment in early July and was due to continue onwards to Australian on 29 July.
On 24 July I decided to fly to SYD instead of MEL so rang up Emirates in Switzerland (was there at the time) who re-issued the ticket accordingly.
Now EK is refusing to credit the promotion miles for the DXB-SYD segment because they're claiming the ticket was re-issued outside the promotion period (when in fact the flight that I took remained within the promotion period).
There is nothing in their terms and conditions that excludes such scenario so I am surprised at their cheap'ish interpretation of this.
What do you think?
I booked the original ticket during June. I flew the first segment in early July and was due to continue onwards to Australian on 29 July.
On 24 July I decided to fly to SYD instead of MEL so rang up Emirates in Switzerland (was there at the time) who re-issued the ticket accordingly.
Now EK is refusing to credit the promotion miles for the DXB-SYD segment because they're claiming the ticket was re-issued outside the promotion period (when in fact the flight that I took remained within the promotion period).
There is nothing in their terms and conditions that excludes such scenario so I am surprised at their cheap'ish interpretation of this.
What do you think?
Aug 20, 2012 | 5:48 am
#3
Original Poster
Join Date: Nov 2007
Location: KYE
Posts: 4,153
Thank you for your email with regards to your missing bonus miles.
Kindly be advised that as per the Terms & Condition for the respective promotion of Global Double miles, all ticket issued between 28 May and 10 July 2012, qualify to earn bonus miles.
As your ticket was issued on the 24Jul2012, hence the reason why the miles for the said promotion did not get auto tracked into your account.
Thank you for your support of Emirates and we look forward to welcoming you and your family back on board.
Thank you for your email with regards to your missing bonus miles.
Kindly be advised as per the terms and conditions of Double Bonus Miles promotion, Flex tickets must be issued between 28 May to 10 July 2012. However, upon checking your booking details we have found that the flight were originally booked on 17th June 2012 and was exchanged to a new ticket number: 176XXXXXXXXX which was issued on 24 July 2012. Hence, the bonus miles are not applicable as the ticket was not reissued between the promotional period.
To view the terms and conditions of the promotion offer, you may visit our website online at www.skywards.com
Thank you for your support of Emirates and we look forward to welcoming you back on board.