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-   -   Global Double Miles Summer 2012 (https://www.flyertalk.com/forum/emirates-skywards/1379007-global-double-miles-summer-2012-a.html)

edy4eva Aug 20, 2012 2:19 am
Global Double Miles Summer 2012
 
Here is what happened:
I booked the original ticket during June. I flew the first segment in early July and was due to continue onwards to Australian on 29 July.
On 24 July I decided to fly to SYD instead of MEL so rang up Emirates in Switzerland (was there at the time) who re-issued the ticket accordingly.

Now EK is refusing to credit the promotion miles for the DXB-SYD segment because they're claiming the ticket was re-issued outside the promotion period (when in fact the flight that I took remained within the promotion period).

There is nothing in their terms and conditions that excludes such scenario so I am surprised at their cheap'ish interpretation of this.

What do you think?

eightblack Aug 20, 2012 3:26 am
Originally Posted by edy4eva (Post 19155819)
Here is what happened:
I booked the original ticket during June. I flew the first segment in early July and was due to continue onwards to Australian on 29 July.
On 24 July I decided to fly to SYD instead of MEL so rang up Emirates in Switzerland (was there at the time) who re-issued the ticket accordingly.

Now EK is refusing to credit the promotion miles for the DXB-SYD segment because they're claiming the ticket was re-issued outside the promotion period (when in fact the flight that I took remained within the promotion period).

There is nothing in their terms and conditions that excludes such scenario so I am surprised at their cheap'ish interpretation of this.

What do you think?
Send an email to Skywards and persist with it. Or next time you are passing thru DXB, see if the Skywards desk in one of the lounges will resolve it.

edy4eva Aug 20, 2012 5:48 am
Originally Posted by eightblack (Post 19156014)
Send an email to Skywards and persist with it. Or next time you are passing thru DXB, see if the Skywards desk in one of the lounges will resolve it.
I did get 2 emails from them :

Thank you for your email with regards to your missing bonus miles.

Kindly be advised that as per the Terms & Condition for the respective promotion of Global Double miles, all ticket issued between 28 May and 10 July 2012, qualify to earn bonus miles.

As your ticket was issued on the 24Jul2012, hence the reason why the miles for the said promotion did not get auto tracked into your account.

Thank you for your support of Emirates and we look forward to welcoming you and your family back on board.

Thank you for your email with regards to your missing bonus miles.

Kindly be advised as per the terms and conditions of Double Bonus Miles promotion, Flex tickets must be issued between 28 May to 10 July 2012. However, upon checking your booking details we have found that the flight were originally booked on 17th June 2012 and was exchanged to a new ticket number: 176XXXXXXXXX which was issued on 24 July 2012. Hence, the bonus miles are not applicable as the ticket was not reissued between the promotional period.

To view the terms and conditions of the promotion offer, you may visit our website online at www.skywards.com

Thank you for your support of Emirates and we look forward to welcoming you back on board.

edy4eva Sep 1, 2012 10:47 pm
Here's an update: I logged into my skywards this morning and was surprised (and glad) to find the 6500 miles added as bonus miles.


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