Originally Posted by
eightblack
Send an email to Skywards and persist with it. Or next time you are passing thru DXB, see if the Skywards desk in one of the lounges will resolve it.
I did get 2 emails from them :
Thank you for your email with regards to your missing bonus miles.
Kindly be advised that as per the Terms & Condition for the respective promotion of Global Double miles, all ticket issued between 28 May and 10 July 2012, qualify to earn bonus miles.
As your ticket was issued on the 24Jul2012, hence the reason why the miles for the said promotion did not get auto tracked into your account.
Thank you for your support of Emirates and we look forward to welcoming you and your family back on board.
Thank you for your email with regards to your missing bonus miles.
Kindly be advised as per the terms and conditions of Double Bonus Miles promotion, Flex tickets must be issued between 28 May to 10 July 2012. However, upon checking your booking details we have found that the flight were originally booked on 17th June 2012 and was exchanged to a new ticket number: 176XXXXXXXXX which was issued on 24 July 2012. Hence, the bonus miles are not applicable as the ticket was not reissued between the promotional period.
To view the terms and conditions of the promotion offer, you may visit our website online at
www.skywards.com
Thank you for your support of Emirates and we look forward to welcoming you back on board.