Originally Posted by wiki

If a flight is cancelled, passengers are automatically entitled to their choice of (a.) re-routing to the same destination at the earliest opportunity (under comparable conditions); (b.) later rerouting, at the passenger's convenience, to the same destination under comparable conditions (subject to seat availability); or (c.) a refund of the ticket as well as a return flight to the point of first departure, when relevant. Any ticket refund is the price paid for the flight(s) not used, plus the cost of flights already flown in cases where the cancellation has made those flights of no purpose. Where applicable, passengers are also entitled to refreshments, communication and accommodation as described below. Where re-routing is to another airport serving the same destination, the airline must pay for onward transport to the original airport or to a close-by destination agreed with the passenger. These choices, and the entitlement to refreshments, etc., apply to all cancellations, regardless of whether the circumstances are extraordinary or not.

The airline is also required to pay cash compensation as described below, unless one of the following conditions applies:
the airline notifies the passengers at least two weeks prior to departure
the airline notifies the passengers between one and two weeks prior to departure, and re-routes passengers so that they can: depart no more than two hours earlier than scheduled, and
arrive no more than four hours later than scheduled

the airline notifies the passengers less than one week prior to departure, and re-routes passengers so that they can: depart no more than one hour earlier than scheduled, and
arrive no more than two hours later than scheduled

the cancellation was caused by extraordinary circumstances that could not have been avoided by any reasonable measure.

Originally Posted by sadiqhassan

I am asking so that I can be informed when I call back.

Basic facts:

O class ticket LHR-DXB EK030 for Feb 5th. Flight cancelled.

Called to rebook, was told earliest date is Feb 7th. Took the seat.

I checked on KVS and I saw 1 O class seat for EK 030 on Feb 6th and 1 J/C/I (O=0) class seat for EK 008.

I asked to be rebooked on EK 008 and was told to pound sand because I was in O class and no O seats were available.

I then accepted EK 030 and tried to book the limo (to change it from tomorrow's EK030 for which I had it confirmed) and was told to, again, pound sand because it is within 48 hours.

Questions: Is EK obliged to put me on EK008 (Showing J1 C1 I1 O0) or no?
Have I lost the limo or is it worth calling back and pleading my case?

I tried to keep emotions out of this post and out of my phone conversation with EK as I didn't really have time to argue.

I'm not sure if EU regulations apply for weather(?)

Thanks!

Originally Posted by Often1

I'm confused. As I read this, your EK 030 in O on 2/5 was cancelled due to WX. You were originally rebooked on 2/7, but found O space on the same flight on 2/6. Basically, you wind up flying in the same class, but one day late due to WX. Not sure that's a bad thing.

As to the limo, can't say much. It's an ancillary ground service, so it's all contractual & local rules.

Originally Posted by sadiqhassan

Thanks for the replies.

When I was told about the cancellation the options given were the new flight on 7th Feb or a refund. I wasn't by a computer so I was unable to check availability.




IMHO when an airline has 5 x daily flights (+3 from LGW) and only 2 of 5 are cancelled on a single day, being delayed 24 hours (for a very short trip) is a pretty bad thing. Especially when business class seats are available on flights before the one I was rebooked on.

Originally Posted by Budley

So why not grit your teeth and fly to LGW or even BHX? Surely EK would accommodate you.

Originally Posted by Budley

Or, perhaps you might be regarded as a "freeloader" by certain members of our community?