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Old Apr 21, 2010 | 1:43 am
  #1  
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Flex/Saver question

I've just come across flights from GLA to BKK with Flex fare but if I change the outgoing flights (even to others on the same dates) the return flight status changes from Flex to Saver.
Should a flight always have the same Flex/Saver status or does it depend on the flights you book it in conjunction with?

Is there a quick way to check a range of dates for Flex tickets or is it a case of trawling through every permutation of outbound/return dates?
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Old Apr 21, 2010 | 2:53 am
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I believe you just have to trawl through the options often up to 5 pages for your required dates.

You can sort the flights out by price or by milage earned.

Also remember that as well as flex and saver sometimes it can offer you a combination of both fares on the same leg of the journey ie outbound or return.
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Old Apr 21, 2010 | 4:51 am
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I've found that flights for different sectors sometimes come up with different Flex/Saver options. Also, I've had o/b leg say as a Saver and the i/b leg as a Flex. I've not found any quick or easy way to choose between the two.
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Old Apr 21, 2010 | 8:05 am
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I have complained about this numerous times and the Skywards people do not even see what the problem is. The last ticket I booked for an employee through the website had Flex in the endorsement box on the e-ticket but when you go to manage the booking, it calculates as a saver fare on the return. So even when it says flex, you can not be sure that it is. The only way to be sure is to use a travel agent and have them check each fare basis used to ensure that every segment is a flex fare. They have really created a system which is far too complicated for anybody at Skywards to understand and not having the ability to choose a flex or saver fare easily through the website means that you have to gamble and book on the EK site or have a travel agent figure it out.

I think at this point they are just hoping that people will not notice they are only earning half the status miles and not reaching Silver/Gold as they would have every other year. I have gotten e-mail after e-mail from Skywards asking why I would want to purchase a flex fare for our employees. Even the business rewards site--a site specifically encouraging small businesses to book through EK--does not give you any information about whether the fare is flex or saver. In order to participate you have to use their booking engine. Then as I said, when the ticket is issued and it clearly says FLEX, the fare is actually Saver according to the Skywards people.

It is really such a pain to work through. Even the low cost carriers can offer different fare types on their website. EK has really got to get this sorted out--especially from the US as nearly every fare offered on the site is a saver fare.
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Old Apr 21, 2010 | 8:29 am
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Originally Posted by ft101
Is there a quick way to check a range of dates for Flex tickets or is it a case of trawling through every permutation of outbound/return dates?
Hmm, good question - But I do not think any airlines booking engine will have that level of sophistication especially when running it thru a GDS.
Even if you have access to Emirates new FLX based GDS platform, this kind of search is very difficult to perform. So the only option is to key in and search for every date for Flex fares :-)
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Old Apr 21, 2010 | 9:03 am
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You are right. Emirates is indeed 'aware' of this but they cannot devise a mechanism that easily to make this transparent to the general user public in the short term. That is the message I get from reliable sources. The problem is, with diverse advertised fares and code shares hanging around with multiple GDS, and once they are released they carry a commission per sale to everyone, not per flex/or saver type- so this 'localised' information is not carried thru while ticketing is done. Or in other words, it makes it difficult for the travel agent to give you a confirmation of whether you are holding a flex or saver fare ticket in combined legs before the ticketing is done, mainly becuase a) either they do not know how to look for it or b) their systems are not designed for holding this information.

But good thing is that, once an Emirates reservation is completed and ticket is issued, no matter via which system - it straight away tells you (yeah whether rightly or wrongly! as in your case) about miles entitlement directly by using the emirates locator code ‘manage my booking’ section of the website. So this gives you a chance to review, also take a print out of it and keep it for future reference, if required to claim.
EDIT: Miles info displayed is not always guaranteed correct from the numerous threads, we can hope Emirates will soon get it fixed in the near future

Originally Posted by sfozrhfco
I have complained about this numerous times and the Skywards people do not even see what the problem is. The last ticket I booked for an employee through the website had Flex in the endorsement box on the e-ticket but when you go to manage the booking, it calculates as a saver fare on the return. So even when it says flex, you can not be sure that it is. The only way to be sure is to use a travel agent and have them check each fare basis used to ensure that every segment is a flex fare. They have really created a system which is far too complicated for anybody at Skywards to understand and not having the ability to choose a flex or saver fare easily through the website means that you have to gamble and book on the EK site or have a travel agent figure it out.

I think at this point they are just hoping that people will not notice they are only earning half the status miles and not reaching Silver/Gold as they would have every other year. I have gotten e-mail after e-mail from Skywards asking why I would want to purchase a flex fare for our employees. Even the business rewards site--a site specifically encouraging small businesses to book through EK--does not give you any information about whether the fare is flex or saver. In order to participate you have to use their booking engine. Then as I said, when the ticket is issued and it clearly says FLEX, the fare is actually Saver according to the Skywards people.

It is really such a pain to work through. Even the low cost carriers can offer different fare types on their website. EK has really got to get this sorted out--especially from the US as nearly every fare offered on the site is a saver fare.

Last edited by flyby747; Apr 21, 2010 at 9:36 am Reason: spell
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Old Apr 21, 2010 | 9:17 am
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Originally Posted by flyby747

But good thing is that, once an Emirates reservation is completed, no matter via which system the ticket is issued - it straight away tells you (yeah whether rightly or wrongly!) about miles entitlement directly via the manage my booking website. So this gives you a chance to review, also take a print out of it and keep it for future reference, if required to claim.
I don't know how true that is. My mum had a booking which the e-ticket said was flex on both legs, and the online booking said this as well. However, when I went to MMB, it said both legs were Saver, but had a 2500 bonus (not miles accelerator) which I think was first flight bonus (but should only be applied on the outbound leg, not both legs). Very confusing.
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Old Apr 21, 2010 | 9:30 am
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Originally Posted by ung1
I don't know how true that is. My mum had a booking which the e-ticket said was flex on both legs, and the online booking said this as well. However, when I went to MMB, it said both legs were Saver, but had a 2500 bonus (not miles accelerator) which I think was first flight bonus (but should only be applied on the outbound leg, not both legs). Very confusing.
Yes, of course , That is why I said rightly or wrongly, the information is displayed :-) -
In my view, seeing some info is better than seeing "no information", even if it is wrong ^
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Old Apr 22, 2010 | 12:05 pm
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Again, EK has created a system even their employees can not figure out. I used to work for an airline and can look up fare rules but the online site doesn't tell you the fare basis code before booking so you can't be sure until it is ticketed. If you find it is a saver fare after ticketing they will not let you change it to the correct fare class without charging change fees. Even if you wanted to do it, I have not found anybody at EK or Skywards that has actually been able to figure out how to do it. It is really crazy. Either don't implement the new system until your IT system and your employees are capable of understanding it or come up with another system entirely.

Now if I want to book on EK, I have to look up the fare rules first, then call the travel agent and make sure that they book it in a particular class. Sometimes W is used for both flex and saver on the same routing, so then you have to have the travel agent price it and see which one it is giving you. Really the easiest way around this would be for a group of fare buckets to be saver throughout the system....say every fare basis starting with W is saver and everything else is flex. This would make it a lot easier for the IT people to be able to offer the fare types on the website. Most airlines are able to do that.
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