I have complained about this numerous times and the Skywards people do not even see what the problem is. The last ticket I booked for an employee through the website had Flex in the endorsement box on the e-ticket but when you go to manage the booking, it calculates as a saver fare on the return. So even when it says flex, you can not be sure that it is. The only way to be sure is to use a travel agent and have them check each fare basis used to ensure that every segment is a flex fare. They have really created a system which is far too complicated for anybody at Skywards to understand and not having the ability to choose a flex or saver fare easily through the website means that you have to gamble and book on the EK site or have a travel agent figure it out.

I think at this point they are just hoping that people will not notice they are only earning half the status miles and not reaching Silver/Gold as they would have every other year. I have gotten e-mail after e-mail from Skywards asking why I would want to purchase a flex fare for our employees. Even the business rewards site--a site specifically encouraging small businesses to book through EK--does not give you any information about whether the fare is flex or saver. In order to participate you have to use their booking engine. Then as I said, when the ticket is issued and it clearly says FLEX, the fare is actually Saver according to the Skywards people.

It is really such a pain to work through. Even the low cost carriers can offer different fare types on their website. EK has really got to get this sorted out--especially from the US as nearly every fare offered on the site is a saver fare.