Fare problems on emirates.com
Apr 12, 2010 | 12:23 am
#1
Original Poster
Join Date: Apr 2010
Location: Sri Lanka
Posts: 1
Fare problems on emirates.com
Hello, i am new here in this forum and i need some help, because I not know, if there is a software problem on emirates.com. l like to book one flight from CMB to DUS (up on the 19th May and back on the 26th May). The fare is 122,000 Rupees (about 1070 US Dollars), which is not very cheap. When I look into the fare conditions the system tells me Skywards Flex. But when I look on the miles I earn, the system shows me for both legs Saver. Can you please advice me what is correct, the fare rules ore the miles shown? Maybe they have a software problem? In January I went also to DUS for the same price and it was a flex tarif.
Thanks a lot for your help
Thanks a lot for your help
Apr 12, 2010 | 1:21 am
#3
Join Date: May 2008
Location: Denmark/Sri Lanka
Programs: QR PC Silver, FlySmiles, Skywards
Posts: 576
I don't trust the mileage calculator on emirates.com. It always show Saver. One of the reasons I have moved my business to SriLankan. Another is the price difference. SriLankan will fly you to Frankfurt and back on your dates for LKR 94,545.
Apr 12, 2010 | 12:49 pm
#4
Join Date: Apr 2003
Programs: B6 Mosaic 3, Bonvoy LT Titanium (x SPG LT), UA Silver
Posts: 6,172
I submitted another complaint about this to Skywards and have not gotten any answer. You go through the whole process and the endorsement box reads flex fare. Then when you go to manage your booking, it calculates out as a saver fare. You call reservations and they tell you to call Skywards. You call Skywards and they don't know either. It has been 4 months now since the changeover to the new program rules. Can't anybody there figure out how to get the website working and the staff trained on the new system yet? It makes it very difficult to know what you are getting sometimes.