I submitted another complaint about this to Skywards and have not gotten any answer. You go through the whole process and the endorsement box reads flex fare. Then when you go to manage your booking, it calculates out as a saver fare. You call reservations and they tell you to call Skywards. You call Skywards and they don't know either. It has been 4 months now since the changeover to the new program rules. Can't anybody there figure out how to get the website working and the staff trained on the new system yet? It makes it very difficult to know what you are getting sometimes.