Amenity kits
Jun 19, 2009 | 3:32 pm
#1
Original Poster
Join Date: Apr 2008
Programs: LY GL, LH SEN
Posts: 15
Amenity kits
Hi
I can't figure out the amenity kit policy, are there any rules or is it random?
It seems that sometimes they are given, sometimes they have the contents
distributed by the FAs in baskets and in some flights they are not available
at all. I couldn't get a tooth paste today (had to throw it away before flight,
depended on LY for that..)
HS
I can't figure out the amenity kit policy, are there any rules or is it random?
It seems that sometimes they are given, sometimes they have the contents
distributed by the FAs in baskets and in some flights they are not available
at all. I couldn't get a tooth paste today (had to throw it away before flight,
depended on LY for that..)
HS
Jun 19, 2009 | 6:09 pm
#2
Join Date: Dec 2007
Location: Israel
Programs: AA EP, DL DM, FB PL, LY PL, BA Bronze, HH Diamond, PC Royal Ambassador, BW Platinum
Posts: 983
I already posted on this before..., This is really random,
I had two flight to same place this month, on both one we got kits,
On the other the basket was going from one to another...
I would like to believe this is due to shortage and not due to the fact
EL-AL try to save money....
I had two flight to same place this month, on both one we got kits,
On the other the basket was going from one to another...
I would like to believe this is due to shortage and not due to the fact
EL-AL try to save money....
Jun 23, 2009 | 4:08 pm
#6
Original Poster
Join Date: Apr 2008
Programs: LY GL, LH SEN
Posts: 15
I've tried the new "Contact Us"/"My Applications" mechanics.
I did get a relatively prompt response. The response is received only
by mail, in the "My Applications" tab you only see that the issue is
closed, impossible to retrieve the question and answer.
Subject Request Number Date Status
Other 20091710791 20/06/2009 Closed
The subject column says "Other" instead of the real subject.
What's of interest to this discussion though is the actual answer:
Did any of you request that the contents of the kit will be distributed
unpackaged because you don't need the entire kit?
Cheers,
HS
I did get a relatively prompt response. The response is received only
by mail, in the "My Applications" tab you only see that the issue is
closed, impossible to retrieve the question and answer.
Subject Request Number Date Status
Other 20091710791 20/06/2009 Closed
The subject column says "Other" instead of the real subject.
What's of interest to this discussion though is the actual answer:
Thank you for contacting El Al Frequent Flyer club.
Following an investigation, I discovered that in the past, business class kits were not distributed to European destinations for financial reasons.
After speaking to our prestige customers who fly in business class they requested that we distribute the contents of the kit unpackaged since our customers do not require the entire kit but individual items. Therefore, it was decided to distribute the individual items from the kit to our passengers on board.
Always at your service,
Frequent Flyer Club.
ELAL Israel Airlines Ltd.
Following an investigation, I discovered that in the past, business class kits were not distributed to European destinations for financial reasons.
After speaking to our prestige customers who fly in business class they requested that we distribute the contents of the kit unpackaged since our customers do not require the entire kit but individual items. Therefore, it was decided to distribute the individual items from the kit to our passengers on board.
Always at your service,
Frequent Flyer Club.
ELAL Israel Airlines Ltd.
Did any of you request that the contents of the kit will be distributed
unpackaged because you don't need the entire kit?
Cheers,
HS
Jun 24, 2009 | 2:29 am
#7
Join Date: Oct 2006
Location: Israel
Programs: BA Gold, LY PL, PC Platinum, RCCL Diamond
Posts: 261
I've tried the new "Contact Us"/"My Applications" mechanics.
I did get a relatively prompt response. The response is received only
by mail, in the "My Applications" tab you only see that the issue is
closed, impossible to retrieve the question and answer.
Subject Request Number Date Status
Other 20091710791 20/06/2009 Closed
The subject column says "Other" instead of the real subject.
What's of interest to this discussion though is the actual answer:
Did any of you request that the contents of the kit will be distributed
unpackaged because you don't need the entire kit?
Cheers,
HS
I did get a relatively prompt response. The response is received only
by mail, in the "My Applications" tab you only see that the issue is
closed, impossible to retrieve the question and answer.
Subject Request Number Date Status
Other 20091710791 20/06/2009 Closed
The subject column says "Other" instead of the real subject.
What's of interest to this discussion though is the actual answer:
Did any of you request that the contents of the kit will be distributed
unpackaged because you don't need the entire kit?
Cheers,
HS
I did not ask for this distribution but it does not bother me at all. As 99.99% of the time I only need 1 item or 2 at most.
best
ysmisc
Jun 24, 2009 | 3:13 am
#8
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 13,004
Come on, LY777's question is very clear.
You posted a thread about Amenity kits, and he asked which class of travel you were talking about, what did you not understand about his question?
You posted a thread about Amenity kits, and he asked which class of travel you were talking about, what did you not understand about his question?
Jun 24, 2009 | 12:57 pm
#9
Original Poster
Join Date: Apr 2008
Programs: LY GL, LH SEN
Posts: 15
on not finding the box and clarified.
I took the trouble to search your previous posts and found this:
chill out! The OP is talking about an LY flight but even if he wasn't, there are ways of pointing people in the right direction instead of beeing rude