Service problems
Nov 10, 2012 | 11:16 am
#1
Original Poster
Join Date: Nov 2012
Posts: 1
Service problems
The phone menu for Matmid members is very unfriendly
I finally was "serviced" by someone names Ortal who needs to upgrade her manners. She mainly barked at me, and when we finally were able to book my flight she irresponsibly made no effort to get my new email address correctly spelled. As a result, no tickets.
The Matmid site does not recognize the password that was valid on the phone two days ago, so I can't get in to fix it. "Forgot your password?" tab is sending the notice to the misspelled address.
Now I have payed for tickets I cannot retrieve.
Anyone out there offer any help in this totally unnecessary hassle?
Needless to say, this is not "Frequent Flyer" service acceptable anywhere in the world.
Alan Flashman MD
I finally was "serviced" by someone names Ortal who needs to upgrade her manners. She mainly barked at me, and when we finally were able to book my flight she irresponsibly made no effort to get my new email address correctly spelled. As a result, no tickets.
The Matmid site does not recognize the password that was valid on the phone two days ago, so I can't get in to fix it. "Forgot your password?" tab is sending the notice to the misspelled address.
Now I have payed for tickets I cannot retrieve.
Anyone out there offer any help in this totally unnecessary hassle?
Needless to say, this is not "Frequent Flyer" service acceptable anywhere in the world.
Alan Flashman MD
Nov 10, 2012 | 4:27 pm
#3
Join Date: Jan 2011
Location: YYZ
Posts: 765
Hi Alan,
Welcome to FT!
Try sending a message to EL AL Rep.
Where are you based?
Is there a local el al office you can call?
Welcome to FT!
Try sending a message to EL AL Rep.
Where are you based?
Is there a local el al office you can call?
Nov 10, 2012 | 10:53 pm
#4
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 13,004
The website password and the phone password are two separate things.
Annoying, plus they force you to change it every 6 months which is ridiculous (although that is not unique to LY when it comes to Israeli companies).
Nov 15, 2012 | 9:02 am
#6
Company Representative - El Al Airlines
Join Date: Mar 2008
Posts: 162
The phone menu for Matmid members is very unfriendly
I finally was "serviced" by someone names Ortal who needs to upgrade her manners. She mainly barked at me, and when we finally were able to book my flight she irresponsibly made no effort to get my new email address correctly spelled. As a result, no tickets.
The Matmid site does not recognize the password that was valid on the phone two days ago, so I can't get in to fix it. "Forgot your password?" tab is sending the notice to the misspelled address.
Now I have payed for tickets I cannot retrieve.
Anyone out there offer any help in this totally unnecessary hassle?
Needless to say, this is not "Frequent Flyer" service acceptable anywhere in the world.
Alan Flashman MD
I finally was "serviced" by someone names Ortal who needs to upgrade her manners. She mainly barked at me, and when we finally were able to book my flight she irresponsibly made no effort to get my new email address correctly spelled. As a result, no tickets.
The Matmid site does not recognize the password that was valid on the phone two days ago, so I can't get in to fix it. "Forgot your password?" tab is sending the notice to the misspelled address.
Now I have payed for tickets I cannot retrieve.
Anyone out there offer any help in this totally unnecessary hassle?
Needless to say, this is not "Frequent Flyer" service acceptable anywhere in the world.
Alan Flashman MD
Please send your contact details to our email address [email protected] and we will contact you shortly to try and assist you.
Best,
EL AL rep.