Originally Posted by alanflashman

The phone menu for Matmid members is very unfriendly
I finally was "serviced" by someone names Ortal who needs to upgrade her manners. She mainly barked at me, and when we finally were able to book my flight she irresponsibly made no effort to get my new email address correctly spelled. As a result, no tickets.
The Matmid site does not recognize the password that was valid on the phone two days ago, so I can't get in to fix it. "Forgot your password?" tab is sending the notice to the misspelled address.
Now I have payed for tickets I cannot retrieve.
Anyone out there offer any help in this totally unnecessary hassle?
Needless to say, this is not "Frequent Flyer" service acceptable anywhere in the world.
Alan Flashman MD