overcharged for GPS
Nov 15, 2013, 1:25 am
#1
Original Poster
Join Date: Jan 2011
Location: BG
Programs: BAEC Silver, TK Elite, Hilton Diamond
Posts: 827
overcharged for GPS
I rented a car 1 way from Naples to Catania a few months back and was told the GPS was included but id have to pay a 1 way charge on 25 euro by the dollar representative in Naples. In catania, used the quick checkout as there were (no lie) about 20 people queuing as 2 flights had just landed from the UK. Once I got home, I saw 89 pounds deducted from my card and on challenging them on this, they said it was 11+ euro a day for the GPS. As I have no document to prove or disprove what was said to me in Catania, is there anything I can do about this? Maybe asking for a refund via my credit card company?
Nov 15, 2013, 1:42 am
#2
Join Date: Apr 2013
Programs: LH 1*SEN
Posts: 450
Dont you have a rental agreement where this is specified? If no, you can be happy they charged you only with 89 pounds...
Nov 15, 2013, 11:24 am
#3
Original Poster
Join Date: Jan 2011
Location: BG
Programs: BAEC Silver, TK Elite, Hilton Diamond
Posts: 827
Well, as I booked through a 3rd party, it doesnt say that its included, but the point was that their representative said it was at the desk and they advertise on their Italian website that all GPS devices are included in the rental. I only took it as it was supposed to be free and even had my own GPS with me, but as the maps were a few years old, thought why not.
My advice is please be aware if you rent from Dollar and they say that the GPS is included and make sure you have this documented.
Next time will just pay a little more and use an honest company
My advice is please be aware if you rent from Dollar and they say that the GPS is included and make sure you have this documented.
Next time will just pay a little more and use an honest company
Nov 15, 2013, 11:32 am
#4
Join Date: Apr 2013
Programs: LH 1*SEN
Posts: 450
Well, as I booked through a 3rd party, it doesnt say that its included, but the point was that their representative said it was at the desk and they advertise on their Italian website that all GPS devices are included in the rental. I only took it as it was supposed to be free and even had my own GPS with me, but as the maps were a few years old, thought why not.
My advice is please be aware if you rent from Dollar and they say that the GPS is included and make sure you have this documented.
Next time will just pay a little more and use an honest company
My advice is please be aware if you rent from Dollar and they say that the GPS is included and make sure you have this documented.
Next time will just pay a little more and use an honest company
Nov 25, 2013, 6:17 am
#5
Join Date: Dec 2009
Location: Perth WA/ UK
Programs: BA Gold, Priority Club Gold, Accor Silver, Virgin Australia Gold
Posts: 1,750
I don't think flylocal comments are particularly useful and frankly France is no better.
You should enquire with the local office as to what is or is not included. Even check the web site to see if it mentions what you say you were told at the desk.
Write a letter of complaint to Dollar and politely ask them to investigate and respond to you.
You should enquire with the local office as to what is or is not included. Even check the web site to see if it mentions what you say you were told at the desk.
Write a letter of complaint to Dollar and politely ask them to investigate and respond to you.
Nov 25, 2013, 7:43 am
#6
Join Date: Apr 2013
Programs: LH 1*SEN
Posts: 450
Probably my comments have not been particularly useful for the OP. But I have to object in one point: France is definitely better when it comes to the rules of law. There is much more legal security and stability of the law in France than in Italy (IMO).