Tell the manager or walk away
Oct 9, 2009 | 12:33 pm
#31
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Formerly HPN, but then DCA and IAD for a while, and now back to HPN!
Programs: Honestly, I've been out of the travel game so long that I'm not even sure. Maybe Marriott Gold?
Posts: 10,677
Today I took 3 of my kids for ice cream cones at a local coffee/desert place.
After I placed my order and paid, the waitress sneezed violently into her hand. She then headed over to the ice cream container and prepared to scoop out the ice cream.
I asked her to wash her hands before touching our food. She gave me a baffled look so I repeated myself. She washed her hands then served our ice cream.
I don't plan on going there again.
Should I call the manager or forget about it? I don't want an apology, a free meal or anything like that. I figure if it revolted me there are 25 other customers who got a similar impression of the place and someone needs to tell the manager. On the other hand it is not my job to do his quality control for him.
Would you tell the manager and then never go back, or just never go back?
After I placed my order and paid, the waitress sneezed violently into her hand. She then headed over to the ice cream container and prepared to scoop out the ice cream.
I asked her to wash her hands before touching our food. She gave me a baffled look so I repeated myself. She washed her hands then served our ice cream.
I don't plan on going there again.
Should I call the manager or forget about it? I don't want an apology, a free meal or anything like that. I figure if it revolted me there are 25 other customers who got a similar impression of the place and someone needs to tell the manager. On the other hand it is not my job to do his quality control for him.
Would you tell the manager and then never go back, or just never go back?
