Dave and Busters behavior
#1
Original Poster




Join Date: Mar 2006
Location: Miami, FL, USA
Posts: 4,103
Dave and Busters behavior
Ate at D&B for lunch in Milpitas yesterday, and went to leave to make an appointment, and there were employees stationed at the door who wouldn't let anyone leave. "We're sorry, we are not letting anyone leave because we have a missing child."
I have my own kids, so I could relate, so I hung around for a bit. After 20 minutes (other people had been waiting an additional 10 minutes), we were all itching to get out of there. After all, how could keeping people from leaving help locate the child? Also, it had been 1/2 hour and they had not called the police. I suggested to the employee that they call the police, as D&B could not keep the crowd from leaving, but perhaps the police could.
The employee insisted that he could keep us there himself. I let him know about "false imprisonment" and other potential issues, and he called the GM. The GM tried to tell us all we couldn't leave, and someone else mentioned false imprisonment and he eventually let us leave.
If I thought it would have helped for us to stay, I would have stayed, but I really don't get the point.
I hope the kid got found...
Great chocolate fondue, though!
I have my own kids, so I could relate, so I hung around for a bit. After 20 minutes (other people had been waiting an additional 10 minutes), we were all itching to get out of there. After all, how could keeping people from leaving help locate the child? Also, it had been 1/2 hour and they had not called the police. I suggested to the employee that they call the police, as D&B could not keep the crowd from leaving, but perhaps the police could.
The employee insisted that he could keep us there himself. I let him know about "false imprisonment" and other potential issues, and he called the GM. The GM tried to tell us all we couldn't leave, and someone else mentioned false imprisonment and he eventually let us leave.
If I thought it would have helped for us to stay, I would have stayed, but I really don't get the point.
I hope the kid got found...
Great chocolate fondue, though!
#2
Join Date: Mar 2008
Location: Half way between SAN and TIJ
Programs: Welfare
Posts: 1,506
Actually with the potential for it to be a crime scene it isn't a bad idea if you want to lok at it that way. Of course it doesn't help if they haven't called the police. But if the child was missing 20 mins chances are they would have been gone already.
#3
Join Date: Aug 2006
Location: SFO
Programs: UA MileagePlus, AA AAdvantage
Posts: 244
Maybe I'm just a callous person (without kids), but I would not have waited even 5 minutes if they pulled this on me, and would have called the police to report false imprisonment if they insisted. What good is keeping me there? Am I going to walk out of there with a kid in my pocket?
The GM should contact his corporate lawyer if he thinks that's a valid policy. Even suspects in a questioning room have to be either arrested or released at some point.
The GM should contact his corporate lawyer if he thinks that's a valid policy. Even suspects in a questioning room have to be either arrested or released at some point.
#7
Join Date: Nov 2000
Location: New York USA
Posts: 2,933
Dave and Busters probably has a Code Adam policy in place:
http://en.wikipedia.org/wiki/Code_Adam
Keeping the patrons inside may have overstepped the Code Adam rules a bit and they definitely need to retrain their employees.
Having said that, I'm wondering why the parent or another patron didn't just call 911 if there seemed to be a frantic search for a missing child?
http://en.wikipedia.org/wiki/Code_Adam
Keeping the patrons inside may have overstepped the Code Adam rules a bit and they definitely need to retrain their employees.
Having said that, I'm wondering why the parent or another patron didn't just call 911 if there seemed to be a frantic search for a missing child?
#8
Original Poster




Join Date: Mar 2006
Location: Miami, FL, USA
Posts: 4,103
I would have, if they had not relented. But I didn't want to seem uncaring, and I wouldn't have been in danger of missing my appointment until then. I also would have liked to know that the kid was okay, so I waited until I really had to leave. I did say, "You can search me for the kid if you want," but that was not received well.
#9
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Maybe I'm just a callous person (without kids), but I would not have waited even 5 minutes if they pulled this on me, and would have called the police to report false imprisonment if they insisted. What good is keeping me there? Am I going to walk out of there with a kid in my pocket?
The GM should contact his corporate lawyer if he thinks that's a valid policy. Even suspects in a questioning room have to be either arrested or released at some point.
The GM should contact his corporate lawyer if he thinks that's a valid policy. Even suspects in a questioning room have to be either arrested or released at some point.
#10
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Join Date: Jan 2002
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I would have called 911 for them - either its an emergency or its not. If it's an emergency and the kid is "gone", then the cops should be called but it shouldn't take them 30 minutes to figure it out one way or the other.
#11
Join Date: Jun 2008
Location: ewr,swf,fll
Posts: 835
i see the term false imprisonment thrown all over these forums. it is not false imprisonment to keep people for a reasonable period of time to investigate a potential problem. a half hour is hardly a substantial period of "imprisonment". i agree the police should have been called as soon as possible to deal with the idea a child might be missing but to call the police to claim false imprisonment is just silly. i myself would have calmly walked out the door telling management they would be free to take my plate number if they thought it necessary.
#12


Join Date: Dec 2003
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i see the term false imprisonment thrown all over these forums. it is not false imprisonment to keep people for a reasonable period of time to investigate a potential problem. a half hour is hardly a substantial period of "imprisonment". i agree the police should have been called as soon as possible to deal with the idea a child might be missing but to call the police to claim false imprisonment is just silly. i myself would have calmly walked out the door telling management they would be free to take my plate number if they thought it necessary.
This very much meets the exact definition of false imprisonment.
#13
Join Date: Jun 2008
Location: ewr,swf,fll
Posts: 835
A private party can't hold you without placing you under citizens arrest (which would place the business lined up for potential lawsuit) - except in the state of NC where a private person can detain you if they suspect you of a felony.
This very much meets the exact definition of false imprisonment.
This very much meets the exact definition of false imprisonment.
#14
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Join Date: Jun 2008
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A private party can't hold you without placing you under citizens arrest (which would place the business lined up for potential lawsuit) - except in the state of NC where a private person can detain you if they suspect you of a felony.
This very much meets the exact definition of false imprisonment.
This very much meets the exact definition of false imprisonment.
That said, I would have used the Blackberry to look up the non-emergency number for the police and let them know of both situations (child missing with slow response by staff and restraining customers).
On the Twix example above - questioning an individual would only be allowed if there was a reason to suspect shoplifting; eating lunch at a restaurant doesn't make one a "suspect" who can be detained in a missing child instance where ideally no crime has been committed. One cannot question all current customers because someone previously stole a Twix bar from the store . . .
Last edited by icurhere2; Jul 8, 2008 at 2:22 pm
#15
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absolutely not true...if i am a shop keeper and i suspect you pocketed a twix bar i have every legal right to take you in the back and question you before calling authorities. i do not, however, have the right to hold you for a substantial period of time without cause. only the worst ambulance chasing attorney would side with the people in the dave and buster situation. a half hour of questioning to possibly find a missing child would most definitely fall under reasonable detainment. a citizens arrest is only permitted if a felony has taken place. you cannot arrest someone for jaywalking. false imprisonment is a misdemeanor so citizens arrest does not apply.
Back on the topic of DiningBuzz - I really don't care for D&B's food, but don't mind a bit of time every now and again with the games.

