Check In Problem
Jun 16, 2006 | 7:17 am
#1
Original Poster
Join Date: Jan 2003
Location: SEA or EYW
Posts: 467
Check In Problem
I'm trying to check in for a DL flite for tomorrow morning. I click on "check in now" and get the error "We could not find an itinerary that is currently available for check in"
Any tips on this one?
Any tips on this one?
Jun 16, 2006 | 7:36 am
#2
Join Date: Apr 2003
Location: Right here
Posts: 2,940
Originally Posted by frankc98376
I'm trying to check in for a DL flite for tomorrow morning. I click on "check in now" and get the error "We could not find an itinerary that is currently available for check in"
Any tips on this one?
Any tips on this one?
Jun 16, 2006 | 8:25 am
#3
Original Poster
Join Date: Jan 2003
Location: SEA or EYW
Posts: 467
We're both on the same itin- did get transferred to someone in online help. He said that there wasn't anything that should prevent me from checkin. He speculated that because our flight left at 6am Seattle time and the computers were in Atlanta there might be a time zone issue. He asked if Seattle and Atlanta were in different time zones. HUH????
Jun 16, 2006 | 9:10 am
#4
FlyerTalk Evangelist
Join Date: Jan 2004
Location: About 45 miles NW of MCO
Programs: Acapulco - Gold, Panama - Red, Timothy Leary 8 Mile High Club
Posts: 31,349
Originally Posted by frankc98376
He asked if Seattle and Atlanta were in different time zones. HUH????
This morning, at 7:00 am, I was asked if I had had a good day.
I was also asked if I was watching football and did I like football? Does this come out of some manual under the heading of How to stall the customer while you look something up? I told him I didn't care about the World Cup if that's what he was asking.
I almost asked the guy, "Hot enough for you?"
On the positive side, he explained how to get my 1,000 mile bonus which wouldn't post automagically (held award itinerary wouldn't book on Delta.com) without my asking.
Jun 16, 2006 | 9:27 am
#5
Original Poster
Join Date: Jan 2003
Location: SEA or EYW
Posts: 467
Well, just called the delta.com support number I was given and this time I was told that because this was an award ticket booked by NW I couldn't check in on line. Funny, I've done it before with no problems...
Jun 16, 2006 | 1:23 pm
#6
Join Date: Aug 2004
Posts: 306
I had the same thing happen to me recently. I used some Northwest WorldPerks miles to get a ticket with Delta and even though I entered my confirmation number, etc. on the OLCI page it would not work. It would not even work at the kiosk either. The agent who issued the boarding pass said it had to be an e-ticket on DL "ticket stock" for it to work.
(Incidentally, this same agent "found" my itinerary, then realized I was travelling on an award ticket on an overbooked flight and then "had trouble" finding the itinerary, then "found" it again when he realized I was a SkyTeam elite plus member and would not take his shenanigans without a fuss.)
(Incidentally, this same agent "found" my itinerary, then realized I was travelling on an award ticket on an overbooked flight and then "had trouble" finding the itinerary, then "found" it again when he realized I was a SkyTeam elite plus member and would not take his shenanigans without a fuss.)