I Bet Delta's Website Crashes Today 1/5/05
Jan 5, 2005, 2:16 pm
#47
Join Date: Aug 2003
Location: columbus oh usa
Programs: Delta Plat, HHonors Diamond, PC Platinum, Hertz PC
Posts: 146
Originally Posted by vinnmann
Has anyone's success getting to DL.com varied depending on whether they are using IE, firefox, or netscape? Maybe it is just dumb luck, but when I use firefox, I seem to have a higher success rate than with IE.
hmm...you're right...it works
okay..take that back...it really didn't.
Jan 5, 2005, 2:29 pm
#48
Join Date: Sep 2004
Location: Raleigh, NC
Programs: DL FO, AA Ex. Plat, UA 1K
Posts: 144
I've gotta defend Delta's IT staff here. They can only work with what their budget allows. How many of the IT budgets for YOUR companies were increased this year? If YOUR company had such a major announcement that drove people to your web sites, would YOUR servers be able to handle it? If so, you have a right to complain. If not, back off.
DL has the best IT the industry & their web site is considerably more flexible than anyone's out there. Sure it has it kinks, but at least it can pull up all of my itineraries based on my SM #. Try the same thing on AA or just about anyone else and you'll need a passenger record locator number + the date of travel. WHAT A HASSLE!
There are other things of course, but give these guys a break. Things will most likely be back to normal tomorrow. Don't forget, the public quickly forgets.
DL has the best IT the industry & their web site is considerably more flexible than anyone's out there. Sure it has it kinks, but at least it can pull up all of my itineraries based on my SM #. Try the same thing on AA or just about anyone else and you'll need a passenger record locator number + the date of travel. WHAT A HASSLE!
There are other things of course, but give these guys a break. Things will most likely be back to normal tomorrow. Don't forget, the public quickly forgets.
Jan 5, 2005, 2:53 pm
#49
Join Date: Jun 2004
Programs: No More Loyalty
Posts: 608
Originally Posted by pentop
DL has the best IT the industry & their web site is considerably more flexible than anyone's out there.
While DL's web site is pretty good at what it does, it's not as flexible as other sites that allow you to do date-flexible searches or pull up a matrix of fares that you can select. And last I checked it still had that annoying 4-hour window limitation in finding flights. It might have the been best site at one time, but I think it's beginning to feel dated.
Last edited by Sirecca; Jan 5, 2005 at 2:57 pm
Jan 5, 2005, 3:24 pm
#50
Moderator: Hilton Honors forums
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 25,015
Originally Posted by pentop
Don't forget, the public quickly forgets.
Perhaps one should forget about forgetting that the public quickly forgets, unless the public forgets to forget for getting forgetful thoughts long forgotten.
On second thought, forget about this milepost...
Jan 5, 2005, 4:29 pm
#51
Join Date: May 2003
Programs: UA 1K, Hyatt Diamond
Posts: 934
No Luck
Have tried delta.com since early this morning and no success. Low fares won't work if you can't get them : )
Jan 5, 2005, 5:09 pm
#52
Join Date: Aug 2002
Location: MCI
Programs: AA LT Gold; BA Silver; Hilton Diamond
Posts: 3,082
Great. I'm an innocent bystander trying to get my son checked in for his flight to my parents' place tomorrow and the #%$#@!! site won't work. I also called DL because I wanted to add his OnePass # to the record. Busy.
I hope we can track his flights tomorrow. This really sucks for people who are trying to actually use tickets they've purchased.
I hope we can track his flights tomorrow. This really sucks for people who are trying to actually use tickets they've purchased.
Jan 5, 2005, 5:25 pm
#53
Join Date: Sep 2002
Location: Bainbridge Island, WA
Posts: 8,995
For what it is worth.... I just got on and priced fares very quickly.... seems the novelty is wearing off...........
Jan 5, 2005, 5:33 pm
#54
Moderator: Hilton Honors forums
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 25,015
Given the following factors:
- The failure of the normal operation of the Internet web site
- The fees implemented for doing business in person or via telephone
- The wait time on hold in hopes of speaking to a Delta employee
- ...and who knows what other factors I have not included here, so insert them here for me...
Jan 5, 2005, 6:24 pm
#55
Join Date: Mar 2002
Location: Norton, MA, US
Programs: MAR Plat
Posts: 322
www.flysong.com
I wasn't able to get onto delta.com, but flysong comes right up. It won't help for making reservations, but you should be able to use it to check in.
Jan 5, 2005, 6:33 pm
#56
Join Date: Sep 2002
Location: Bainbridge Island, WA
Posts: 8,995
Originally Posted by djlandkpl
I wasn't able to get onto delta.com, but flysong comes right up. It won't help for making reservations, but you should be able to use it to check in.
Jan 5, 2005, 7:19 pm
#57
Join Date: Jun 2002
Location: NY Metro
Programs: DL DM
Posts: 2,888
Finally got on after several tries at 9pm and was able to purchase the same ticket I had priced online this morning. Interestingly the fare was exactly $5 less than it was on delta.com this AM. Coincidence?
Jan 5, 2005, 7:27 pm
#58
Moderator: Delta SkyMiles, Luxury Hotels, TravelBuzz! and Italy
Join Date: Oct 2001
Location: Los Angeles
Posts: 26,578
Originally Posted by djlandkpl
I wasn't able to get onto delta.com, but flysong comes right up. It won't help for making reservations, but you should be able to use it to check in.
Jan 5, 2005, 7:36 pm
#59
Join Date: Aug 2002
Location: MCI
Programs: AA LT Gold; BA Silver; Hilton Diamond
Posts: 3,082
Just got on with minimal delay, printed boarding passes and even added his OnePass number to the record. Guess the traffic to the site is slowing down.
But thanks for the info on flysong.com- it was good to know I had an alternative. You guys are great!
But thanks for the info on flysong.com- it was good to know I had an alternative. You guys are great!
Jan 5, 2005, 7:39 pm
#60
FlyerTalk Evangelist
Join Date: Sep 2002
Location: IND
Programs: DL PM & 2MM™, Lifetime HHonors Diamond
Posts: 20,893
Originally Posted by Athena53
even added his OnePass number to the record.