Crown Room at MCO
Jan 9, 2003, 7:49 pm
#1
Original Poster
Join Date: Dec 2002
Location: Orlando, FL, USA
Programs: Hilton Diamond, Delta FO
Posts: 661
Complaint cards in MCO Crown Room
When I checked in at MCO CRC tonight, I saw what appeared to be comment cards right next to the brochures regarding medallion changes. So I asked the woman behind the desk if it was in fact comment cards and she said very excitedly YES. I responded "great, I have a few comments I would like to make regarding the medallion changes' and she responded, 'that is what the cards are here for, please fill one out'
Obviously, someone knows there is a problem or they would not have had a huge stack of comment cards there which I have NEVER seen before.
Obviously, someone knows there is a problem or they would not have had a huge stack of comment cards there which I have NEVER seen before.
Jan 9, 2003, 7:56 pm
#2
Original Member
Join Date: May 1998
Location: San Antonio, Texas
Programs: AA- Lifetime Platinum; Marriott - Lifetime Platinum: Starwood - Gold; IHG - Platinum
Posts: 2,201
I had the same experience in the SLC CRC on Jan. 3. The agent was very willing to point out the cards. I printed out a thread or two from FT and asked her if she was interested in our comments. She was very eager and greatful for the intro to FT. She asked if it was okay to share with her manager. Well, of course, I encouraged that!
Jan 9, 2003, 8:57 pm
#3
Join Date: Jul 2000
Posts: 65
Comment cards have been available in the Sky Magazines onboard for several years now.
Jan 9, 2003, 9:01 pm
#4
Original Member
Join Date: May 1998
Location: San Antonio, Texas
Programs: AA- Lifetime Platinum; Marriott - Lifetime Platinum: Starwood - Gold; IHG - Platinum
Posts: 2,201
You are right, JJM36. I forgot to mention that they are the exact same comment cards.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JJM36:
Comment cards have been available in the Sky Magazines onboard for several years now. </font>
Comment cards have been available in the Sky Magazines onboard for several years now. </font>
Jan 9, 2003, 9:13 pm
#5
Original Poster
Join Date: Dec 2002
Location: Orlando, FL, USA
Programs: Hilton Diamond, Delta FO
Posts: 661
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JJM36:
Comment cards have been available in the Sky Magazines onboard for several years now. </font>
Comment cards have been available in the Sky Magazines onboard for several years now. </font>
[This message has been edited by Donna D (edited 01-09-2003).]
Jan 10, 2003, 12:19 am
#6
Moderator: Delta SkyMiles, Luxury Hotels, TravelBuzz! and Italy
Join Date: Oct 2001
Location: Los Angeles
Posts: 26,567
Are these comment cards as "valuable" as most hotel comment cards? I remember staying at the Hotel Bel Air for an anniversary . The stay was a disaster. I wrote a comment complaining about maids knocking on the door at 8:00 AM, etc. Received a lovely form letter from Hotel Bel Air thanking me for my comments and noting that that they were so pleased that we enjoyed our visit. Quite a contrast from the Ritz Calrton, SF were the general mgr. was very interested in our input. Jeez, I hate those boilerplate letters and just love the little bit of personal attention. It really does make a difference.
Jan 10, 2003, 8:44 am
#7
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 57,957
Big stack of them in the CVG CRC this week.
Jan 10, 2003, 6:18 pm
#8
Join Date: Sep 2002
Location: Louisville, KY, DL PM-MM, AA PLT, HH DIA, Marriott PLT, Avis CHM, Yada, Yada, Yada
Posts: 455
Also in T concourse CRC in ATL.
Jan 11, 2003, 3:47 am
#9
Join Date: Jun 2001
Location: Mesa, AZ., USA, DL Gold,CRC,WN whatever,AA nobody,HHonors Diamond,Starwood Gold, could careless about Rental Car Co's.
Posts: 1,007
Everytime I complete one of those comment cards I get a very nice personalized letter, whether I had a complaint or a compliment. I appreciate either way.
Nov 4, 2003, 6:05 pm
#10
Join Date: Aug 1999
Location: Washington State
Posts: 1,777
MCO Crown Room
I know Delta flies ou of terminal 4 (at least I think they do). What I cannot find (even on Delta's website) is the exact location of the crown room club.
Is it before or after the monorail link? I hope it is in the center of the gate area rather than in the main hall where the Hotel is.
I rarely go to MCO, so please pardon my ignorance.
Is it before or after the monorail link? I hope it is in the center of the gate area rather than in the main hall where the Hotel is.
I rarely go to MCO, so please pardon my ignorance.
Nov 4, 2003, 6:10 pm
#11
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 57,957
After you get off the monorail, it's off to your left. It's not in any of the three (four if you count the DL connection gates) gate areas; it's in the center area, right across from the Disney Store. The entrance is on the second floor, accessible by stairs or elevator. There will be a sign on the first floor to let you know you've found it.
Enjoy the MCO CRC; it's one of the nicest in the system.
Enjoy the MCO CRC; it's one of the nicest in the system.
Nov 4, 2003, 6:16 pm
#12
Join Date: Aug 1999
Location: Washington State
Posts: 1,777
Hi Spiff,
Thanks a lot for the information. I'm glad it is after the monorail. And I'm also glad it is a nice club.
Thanks!
Thanks a lot for the information. I'm glad it is after the monorail. And I'm also glad it is a nice club.
Thanks!
Nov 5, 2003, 1:54 pm
#13
Join Date: Nov 2001
Location: MCO
Programs: DL Plat, AA Plat, Marriot Plat, Hertz PC, Avis PS
Posts: 41
Like he said, when you get off the monorail, walk straight ahead to the main concourse. Stand on the marble dedication plaque (with the interesting date), facing into the main concourse. Turn 90 degrees to the left. Walk straight ahead, passing the escalator on the left (gates 60-69) and the whitewashed plywood area under construction. There is a small alcove with elevators down to gates 60-69 and up to the CRC. If you walked out onto the concourse going to gates 70-79, you walked too far.
Can ya tell I spend a lot of time in that concourse? ;-)
Can ya tell I spend a lot of time in that concourse? ;-)
Nov 5, 2003, 2:24 pm
#14
Join Date: Dec 2002
Location: MCO
Programs: DL GM/2.7MM, Marriott Lifetime PL, SPG Lifetime PL,Hilton Gold, Natl Lifetime Exec Elite
Posts: 841
This Crown Room is also home to some of the nicest and most knowledgable Reps in the Delta system! By the way don't look for the Disney store as it was dismantled a while back (just open space now)
You will enjoy your visit!
------------------
former EASTERN ET,AA Gold,US Gold. Current DL PM-MM,Marriott PL, SPG PLT, Hilton Gold
You will enjoy your visit!
------------------
former EASTERN ET,AA Gold,US Gold. Current DL PM-MM,Marriott PL, SPG PLT, Hilton Gold
Nov 5, 2003, 2:24 pm
#15
Join Date: Aug 1999
Location: Washington State
Posts: 1,777
You really know that place, eh? Is that "a lot" of time, or "too much" time?
Thanks!!
Thanks!!