2010 Medallion Program
#316
FlyerTalk Evangelist




Join Date: Dec 2004
Location: MSP
Programs: Fallen Plats, ex-WN CP, DYKWIW; still PAL Premier Elite & Hilton Diamond
Posts: 25,429
The continual reference to what is best for "most customers" seems to lack grounding in the basic business tenets that in many industries, "most customers" are mostly "fill" which to some extent helps provide more diverse service to the more profitable segment of customers....
#317
Join Date: Oct 2008
Location: RDU
Programs: AA GM, DL DM, DSC
Posts: 1,540
#318
Original Member

Join Date: May 1998
Location: Highland PArk,IL,USA -- AA Lifetime Platinum, IHG Plat, UA Silver, Hilton Gold, Radisson Gold, Marriott Lifetime Titanium
Posts: 2,367
????
As top tier on all three major alliances, I would say you are waaaay off base.
Each FF program has it's plusses and minuses. There are trade-offs to be made WRT what FF benefits to grant to what level of FFers. DL's benefits are not worse than the other majors (or minors). They are not necessarily better either. They are just different. Better or worse will depend on exactly the value the individual places on each benefit.
If the benefits DL is providing for FFers do not bring value to you as a flyer, then I would suggest that you find a carrier that better fits your needs.
I'm generally pleased with the changes, and I spend money out of my own pocket for upgradable M fares. Maybe DL's objective is to get more customers like me, and let some others customers that are unpleasable and less profitable go to the competition.
As top tier on all three major alliances, I would say you are waaaay off base.
Each FF program has it's plusses and minuses. There are trade-offs to be made WRT what FF benefits to grant to what level of FFers. DL's benefits are not worse than the other majors (or minors). They are not necessarily better either. They are just different. Better or worse will depend on exactly the value the individual places on each benefit.
If the benefits DL is providing for FFers do not bring value to you as a flyer, then I would suggest that you find a carrier that better fits your needs.
I'm generally pleased with the changes, and I spend money out of my own pocket for upgradable M fares. Maybe DL's objective is to get more customers like me, and let some others customers that are unpleasable and less profitable go to the competition.
Also, if you are willing to pay for "M" with DL why not buy discounted business class with AA, maybe the same price or a tad higher, and use SWU to bump yourself to FC?
#319
Original Member

Join Date: May 1998
Location: Highland PArk,IL,USA -- AA Lifetime Platinum, IHG Plat, UA Silver, Hilton Gold, Radisson Gold, Marriott Lifetime Titanium
Posts: 2,367
With ANY airline I would not assume they would do anything until I see it in writing; even then I'd still not believe it until I see it.
ALL airlines will be dishonest with any of us; just DL does the best job at that.
#321
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Under an ORD approach path
Programs: DL PM, MM. Coffee isn't a drug, it's a vitamin.
Posts: 12,935
#322
Join Date: Sep 2003
Location: VPS
Programs: DL DM/2MM, Etihad Gold, HHonors Diamond, SPG Gold
Posts: 4,787
I'd respond to you the same way if I was on the AA board.
With ANY airline I would not assume they would do anything until I see it in writing; even then I'd still not believe it until I see it.
ALL airlines will be dishonest with any of us; just DL does the best job at that.
With ANY airline I would not assume they would do anything until I see it in writing; even then I'd still not believe it until I see it.
ALL airlines will be dishonest with any of us; just DL does the best job at that.
Originally Posted by RealDLInsider
The new systemwide upgrades will still require the purchase of a YBM fare, however will become usable on the day of departure and will also become fully automated (no more paper).
As was pointed out earlier, DoD upgrades can still happen today; but, only if/when Z inventory is still available (which is really quite rare). If this remains the case, then essentially the program is unchanged; and thus, not worth touting as RealDLInsider did in his OP.
#323




Join Date: Jul 2004
Programs: DL; AA; UA; LHLX; AFKL; SK; BA; SQ; CX
Posts: 7,788
Deleted.
Because if I want to travel from JFK to ATH or NCE or IST or AGP or AMM or CAI or TLV or PSA or KBP or PRG or BUD or SVO or VLC or TXL or DUB or MAN or SNN or AMS or DKR or ACC, I can't do so on AA without a change of planes usually in LHR, and then have to fly in steerage after that. I have been an AA EXP for years already and there are certainly great things about that - but there aren't half as many destinations in either Europe or Asia that I can use those EVIPs on all the way through to my destination.
As for upgrade availability, outside of JFK-LHR, AA has been getting stingier with releasing of "C" upgrade inventory on other TATL flights (particularly the 767s, and now the 75L flights will be even worse given there are only 15 seats available).
Deeply discounted Business on AA ("I" inventory) is not 'bump-able' to First using either eVIPs or miles/co-pay, I believe. The next level up of AA Business fares are usually more than a "tad higher" than the DL M fare.
Originally Posted by thepla
Just out of curiosity, and not trying be argumentative, if you are EXP why would you pay for an "M" fare with DL? I think there is a chance, not as much so now, that you will not clear and from my research "M" on DL is WAY higher than upgradeable fare with EXP SWU..
As for upgrade availability, outside of JFK-LHR, AA has been getting stingier with releasing of "C" upgrade inventory on other TATL flights (particularly the 767s, and now the 75L flights will be even worse given there are only 15 seats available).
Originally Posted by thepla
Also, if you are willing to pay for "M" with DL why not buy discounted business class with AA, maybe the same price or a tad higher, and use SWU to bump yourself to FC? .
Last edited by ClipperDelta; Jul 30, 2009 at 9:57 am
#324
Join Date: Jun 2005
Location: Gone to Carolina in my mind
Programs: AA ExpMM, DL 2MM, IHG Spire/RA
Posts: 1,986
Just out of curiosity, and not trying be argumentative, if you are EXP why would you pay for an "M" fare with DL? I think there is a chance, not as much so now, that you will not clear and from my research "M" on DL is WAY higher than upgradeable fare with EXP SWU.
Also, if you are willing to pay for "M" with DL why not buy discounted business class with AA, maybe the same price or a tad higher, and use SWU to bump yourself to FC?
Also, if you are willing to pay for "M" with DL why not buy discounted business class with AA, maybe the same price or a tad higher, and use SWU to bump yourself to FC?
I'm flying to GRU next week on AA in F using miles, as the lowest upgradable economy fare on AA was over $2K, and there were no discounted business class seats.
Each program has plusses and minuses. The grass is really not any greener on the other side of the fence (except over the septic tank).
#325
Company Representative - Delta Air Lines
Join Date: Jul 2009
Location: Atlanta, GA
Programs: SkyMiles
Posts: 351
Thanks so much for your feedback on our 2010 Medallion program. We continue to read your responses and while we cant respond to each individual question or comment, we do want to address your major concerns and clear up any confusion about the issues generating the most feedback. SkyMilesInsider will periodically address some of your most frequent postings and provide additional clarity on an as needed basis giving you quicker, informative responses to major topics. So here goes:
New Day-of-departure SWU: Platinum and Diamond members will be able to choose from a variety of Choice Benefits. Included in these options are new Systemwide Upgrade Certificates (SWU). Basically, the new SWU is the same as our current PMU except you can now use the SWU at the gate if a seat is available on the day of your departure. Platinums who select the SWU benefit will receive four certificates, and Diamonds will receive six. Some of you have asked why Platinums will receive fewer certificates in 2010 than in 2009. While you wont receive as many certificates as before, we think they should be more usable and rewarding because weve added the ability to use SWUs on the day of departure.
Delta Sky Club & Diamond Medallion: Okay, heres the deal with Delta Sky Club membership. As you know, Diamond Medallion members will receive a complimentary membership. If youre a Diamond Medallion and youre already a Delta Sky Club member, we wont refund your membership fee, but we will add any remaining months of your membership to the end of your complimentary membership, which will last as long as youre a Diamond Medallion. And if youre already a lifetime Delta Sky Club member, your membership status will remain the same.
Choice Benefits: You guys are wondering how many choice benefits youll get to select if you hit Platinum and Diamond in the same year. The answer? Three. Youll choose one benefit when you reach Platinum and two when you hit Diamond. If youre already a Diamond and you re-qualify for Diamond status, youll choose two benefits when you hit 125,000 miles.
Well continue to monitor this forum and address any major questions that come up. Again, thanks for your interest in our new Medallion program benefits.
New Day-of-departure SWU: Platinum and Diamond members will be able to choose from a variety of Choice Benefits. Included in these options are new Systemwide Upgrade Certificates (SWU). Basically, the new SWU is the same as our current PMU except you can now use the SWU at the gate if a seat is available on the day of your departure. Platinums who select the SWU benefit will receive four certificates, and Diamonds will receive six. Some of you have asked why Platinums will receive fewer certificates in 2010 than in 2009. While you wont receive as many certificates as before, we think they should be more usable and rewarding because weve added the ability to use SWUs on the day of departure.
Delta Sky Club & Diamond Medallion: Okay, heres the deal with Delta Sky Club membership. As you know, Diamond Medallion members will receive a complimentary membership. If youre a Diamond Medallion and youre already a Delta Sky Club member, we wont refund your membership fee, but we will add any remaining months of your membership to the end of your complimentary membership, which will last as long as youre a Diamond Medallion. And if youre already a lifetime Delta Sky Club member, your membership status will remain the same.
Choice Benefits: You guys are wondering how many choice benefits youll get to select if you hit Platinum and Diamond in the same year. The answer? Three. Youll choose one benefit when you reach Platinum and two when you hit Diamond. If youre already a Diamond and you re-qualify for Diamond status, youll choose two benefits when you hit 125,000 miles.
Well continue to monitor this forum and address any major questions that come up. Again, thanks for your interest in our new Medallion program benefits.
#327
Original Member

Join Date: May 1998
Location: Highland PArk,IL,USA -- AA Lifetime Platinum, IHG Plat, UA Silver, Hilton Gold, Radisson Gold, Marriott Lifetime Titanium
Posts: 2,367
IMHO...and maybe its just a parsing of words...but, my read of the above quote is this: "still require" implies no change to current program; "will become" implies a forthcoming change to the current program.
As was pointed out earlier, DoD upgrades can still happen today; but, only if/when Z inventory is still available (which is really quite rare). If this remains the case, then essentially the program is unchanged; and thus, not worth touting as RealDLInsider did in his OP.
As was pointed out earlier, DoD upgrades can still happen today; but, only if/when Z inventory is still available (which is really quite rare). If this remains the case, then essentially the program is unchanged; and thus, not worth touting as RealDLInsider did in his OP.
This also begs one of my questions, who in the right mind would buy an upgradable fare and not know their PMU would work, for those people in my opinion should be going to a rubber room.
With AA and their co-pay, you pay if the upgrade goes through, period.
I wold hate to see 10 seats in BE available the day before a flight, feel confident I will see my extra money go to use and than find out the flight before mine was canceled and I do not get the upgrade.
#328
Join Date: Jun 2006
Location: STX
Programs: Used to have a bunch of shiny metallic cards. That was one life ago.
Posts: 1,807
That is wonderful news, very welcome, and somewhat overdue. Two big ^^ to SkyMilesInsider.
#329
FlyerTalk Evangelist


Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,943


You first state that both are profitable (some moreso, some less), then your conclusion is "overall losses." Doesn't add up. More profits + less profits does not = overall losses.
The airlines have customers who allow them to lose a lot or to lose a little. So maybe the "more profitable" really are those who help the airline lose the least? Doesn't sound like profits to me. Only the airlines and the government could run such operations!!
Last edited by fti; Jul 30, 2009 at 9:53 am
#330
FlyerTalk Evangelist


Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,943
Thanks SkyMilesInsider. Two questions that haven't really been addressed:
-do you still need Z inventory to use the day of departure SWU's?
-why does DL feel that DM's won't "abuse" the "unlimited free changes" on award tickets that they claimed PM's did? Granted, there will be fewer DM's than PM's but the same people who were PM's will gain DM status, thus the same problems.
I tend to disagree with you that more PM's will use the SWU's now that they include day of departure. Most PM's would not even buy an M fare unless they were guaranteed the upgrade (i.e. there was space available for the upgrade at the time of ticketing).
-do you still need Z inventory to use the day of departure SWU's?
-why does DL feel that DM's won't "abuse" the "unlimited free changes" on award tickets that they claimed PM's did? Granted, there will be fewer DM's than PM's but the same people who were PM's will gain DM status, thus the same problems.
I tend to disagree with you that more PM's will use the SWU's now that they include day of departure. Most PM's would not even buy an M fare unless they were guaranteed the upgrade (i.e. there was space available for the upgrade at the time of ticketing).

