Danny_DeltaeCommerce

We found the issue causing Google Chrome to give the "Aw Snap" page and have fixed this.

Danny, eCommerce / delta.com | Delta Social Ambassador
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gte157q

recently it seems the paid booking engine has taken a step back... sometimes when i search by price i get only 1-stop options... because there is a whole page of them that are cheaper than the cheapest nonstop. why can't there be a "prefer nonstop" option? i want to know what the cheapest nonstop is, seems like a common enough request, no?

example, ATL-SLC Feb 22 returning Feb 27. last week i could do this and see a list... yes 1-stops were cheaper but i had checkboxes where i could uncheck 1-stop and end up with a list of the cheapest nonstops. now i can't seem to do that! i don't want to search by schedule, because then i have to pick an individual flight just to see the price!

the graphics sure are prettier, but CMON DELTA IT!!! i sure am glad there are checkboxes for flexible airports or refundable tickets... kidding of course, never once have i used those but give me my nonstop option back!

gte157q

also i've seen this multiple times in the last few months, when i go to book a flight and i'm logged in it gives me trouble when trying to enter my 4-digit amex security code. i end up having to click through the "review and purchase" screen instead of just the quick purchase now method. on the review and purchase screen it'll take 4 digits, but not on the first one, only 3. this is for my saved AMEX card... i'm sure the folks at Amex would be thrilled about this.

EDIT: more info, this only happens when i SWITCH between saved credit cards. i have 2 amexes saved, if i just try to pay with the default one it's fine, if i pick the other from the dropdown it will then only let me enter 3 digits for the security code.

USAF_Pride

When booking an award ticket as a PM, the upgrade is listed as "Not Elegible" when in fact PM's are eligible for upgrades on award tickets.

gte157q

stupid question, but are you sure that flight isn't a CRJ with no first class? i think those come up as not eligible, because there is no F cabin...

trek87

This is working just fine. You may have forgotten to have the 'I am travelling' box checked after logging in to do the award ticket search, or as posted above, the segment isn't eligible because there is no F cabin or because complimentary medallion upgrades aren't offered on the segments you've chosen.

Update: This wasn't an issue when I originally replied to the OP, but definitely seems to be a consistent problem now.

trek87

When accessing the itinerary page of the mobile site on my Blackberry, the links for the PNRs haven't been working.

edit to add: This is also an issue on the ipod touch Safari browser.

Uncle Lars

The website is not coming up for me for a while...is it just me?

trek87

The additions to the itinerary pages are quite an improvement ^. However, the flight status listed below the segments of my itineraries hasn't been correct for any of my flights today (and also different from the results returned when clicking on the the flight number link on the same page).

Also, for my DL 1968 LAX-MSP this afternoon, delta.com incorrectly listed the departure status as 'Terminal 5 Gate 61' when Gate 61 at LAX is actually in Terminal 6.

trek87

Yes.

reed2x

I had 3 IT bugs cause me and the reservations agent a lot of grief on an award ticketing I made yesterday.

1. agent clicked ticket, miles deducted, no ticket issued, repeated this 9 times, 10th try was the charm (deducting 40k*10=400k skymiles from my account) I noticed the missing miles today, and had to call in to have them reinstated.

2. Each click, it updated my billing address on my delta credit card profile in the following way
555 reed2x ST--->555 reed2x STST
Even after updating the address info on my delta.com profile, the error kept occuring.

This erroneous billing address didn't fix the problem, and she worked on it on her own, without keeping me on hold.

3. After successful attempt I verified on delta.com that it showed up ticketed and confirmed. Everything is ok until today. delta.com states the status changed from confirmed to CONTACT DELTA. Did so, and agent assured me the ticket is confirmed and that the CONTACT DELTA message is caused by an IT problem that a lot of customers are experiencing.

billfer

I just submitted a lengthy message via the contact form about a recent IRROPs experience detailing the good and bad of the experience. When I got the confirmation email it had all the fields, but under "Message" it was blank. My boss experienced the same issue a week ago and had to resubmit.

USAF_Pride

Plane had FC.

That is what I thought, but then I went back to make sure I was logged in and that "I was traveling". Unless they have removed FC from the MD88 or the CRJ900 (not). I just did it again and it still shows "Not Eligible" on a domestic only flight.

Try GRR - ATL

trek87

edit: Sorry that I wasn't reading your post more carefully, but I now realize that you were referring to award tickets, and not revenue tickets. I was just able to reproduce your issue today, but I didn't notice this bug when I did a few award searches yesterday.

N522US

The 'Not Eligible' upgrade flaw when booking an award ticket is off and on. I've noticed it several times, most recently tonight. Yesterday, when I booked an award ticket, it was working - listed my flights as available for upgrade. It's been sporadic like this for a month or so now.