Delta.com Bug Reporting: The Official Master Thread
Jun 20, 2022, 9:19 am
#2806
Join Date: Jul 2019
Programs: DL DM; Marriott Titanium; *A Gold
Posts: 47
Jun 20, 2022, 9:21 am
#2807
Join Date: Feb 2006
Location: rural Indiana - IND
Programs: DL reject, Hilton Diamond, IHG Plat, Jelly of the Month, formerly NWA Plat (RIP)
Posts: 947
Hmmm, website and app not working. Have they also turned off the phones? With all their recent issues maybe they are hiding.
(from despair.com)
(from despair.com)
Jul 6, 2022, 12:34 pm
#2809
Join Date: Sep 2003
Location: MSP
Programs: DL PlatMM, BA and Alaska Emerald, HHonors DIA, Accor, Marriott Titanium, IHG Plat Amb, UA Silver, AA
Posts: 4,516
Tried to book a DL codeshre (DL flight number, AF flights) to India.
Got errors. When we called, she said " Yes Air France often doesn't update inventory online so the price is wrong and will error out. There's nothing we can do"
Got errors. When we called, she said " Yes Air France often doesn't update inventory online so the price is wrong and will error out. There's nothing we can do"
Jul 20, 2022, 4:11 pm
#2810
Join Date: Jul 2011
Posts: 17
Unable to book a flight (AF code share plus DL domestic) from Tahiti to Ohio because DL website is sending local Tahiti currency (XPF) to credit card companies as dollars. Instead it's sending the number of XPFs as dollars -- $269,778.58 !!!!!!!!!!! Credit declined
I reported this through the website as a booking error. Now in chat having them book the flight and hoping that it will correctly bill after conversion to USD.
I reported this through the website as a booking error. Now in chat having them book the flight and hoping that it will correctly bill after conversion to USD.
Last edited by CincySaint; Jul 20, 2022 at 4:34 pm
Jul 20, 2022, 6:37 pm
#2811
Join Date: Jul 2011
Posts: 17
This may be not a bug in DL.com/app itself (and maybe this is common?), but I am missing one leg (NTE-CDG) of an upcoming trip showing.
Trip is as follows
1: STL-ATL-CDG-NTE
2: NTE-CDG-AMS
3: AMS-ATL-STL
All is booked on the same record locator, 1 and 3 are 006 stock (and DL operated except CDG-NTE). 2 is on 057 stock with NTE-CDG on AF, and CDG-AMS on KL.
When I first noticed the NTE-CDG segment missing I about had a heart attack - the odd thing is that the CDG-AMS segment on KL DOES show up. Also, the complete itin shows up no problem on KL and AF websites just not Delta.com, which leads me to believe the error is with DL systems. The segment is missing both on the website and the app.
Trip is as follows
1: STL-ATL-CDG-NTE
2: NTE-CDG-AMS
3: AMS-ATL-STL
All is booked on the same record locator, 1 and 3 are 006 stock (and DL operated except CDG-NTE). 2 is on 057 stock with NTE-CDG on AF, and CDG-AMS on KL.
When I first noticed the NTE-CDG segment missing I about had a heart attack - the odd thing is that the CDG-AMS segment on KL DOES show up. Also, the complete itin shows up no problem on KL and AF websites just not Delta.com, which leads me to believe the error is with DL systems. The segment is missing both on the website and the app.
SUN 11 SEP 2022
DETAILS
CMH to PPT
DEPARTS IN 53 DAYS
THU 22 SEP 2022
PPT to LAX
DEPARTS IN 64 DAYS
So the header on the Sept 22 flight shows PPT to LAX but in the detail of the itinerary it correctly shows three flights which make up PPT to CMH. Scared me, too.
Jul 22, 2022, 7:00 pm
#2812
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,856
Anyone else’s app acting strange tonight?
I only have one current reservation and am currently in the middle of that trip. Went to look at seats on my return flights to gauge how UG odds are going to be and noticed the reservation missing tonight! Tried to enter the PNR, but kept getting an error message saying no reservation existed!
While trying not to have a heart attack, I checked the full DL.com website and all was still there. I finally was able to get the app to pull up the reservation, but still rather alarming to have seen it disappear when I saw it earlier today.
I only have one current reservation and am currently in the middle of that trip. Went to look at seats on my return flights to gauge how UG odds are going to be and noticed the reservation missing tonight! Tried to enter the PNR, but kept getting an error message saying no reservation existed!
While trying not to have a heart attack, I checked the full DL.com website and all was still there. I finally was able to get the app to pull up the reservation, but still rather alarming to have seen it disappear when I saw it earlier today.
Jul 24, 2022, 11:13 am
#2813
Join Date: Apr 2012
Location: New York City
Programs: UA: 1K, Hyatt: Explorist and Marriott: LF Titanium Elite
Posts: 1,268
Not sure if this is a bug but:
- I've booked my original flight (Mile Redemption) for August 13 (EWR - ICN - DTW) on DL 352 - DL 159 on Comfort + / Premium Select for 140K + $5.60
Today I've seen the fare go to 115K on both the app and the website (screenshot) and called Delta numerous times and they stated they couldn't see it on there end and basically made me think that I was either lying/faked all my screenshot. I've given them specific screenshot which contains the URL address but they kept saying I have to go to Delta.com.
So not sure if this is a glitch in the website of Delta showing incorrect fares or the agent doesn't care... but
- I've booked my original flight (Mile Redemption) for August 13 (EWR - ICN - DTW) on DL 352 - DL 159 on Comfort + / Premium Select for 140K + $5.60
Today I've seen the fare go to 115K on both the app and the website (screenshot) and called Delta numerous times and they stated they couldn't see it on there end and basically made me think that I was either lying/faked all my screenshot. I've given them specific screenshot which contains the URL address but they kept saying I have to go to Delta.com.
So not sure if this is a glitch in the website of Delta showing incorrect fares or the agent doesn't care... but
Jul 25, 2022, 10:51 am
#2814
Join Date: May 2004
Location: formerly Gold now Diamond, formerly MSY, now LAX, formerly NW, now DL
Programs: Hyatt Plat, Hilton Gold, SPG Gold, Delta Diamond/1MM
Posts: 4,635
Pre-select meals for me is coming up on the app but when I go to save it, it won't save, for the past week. Haven't gotten an email yet either
Jul 26, 2022, 8:48 am
#2815
Join Date: May 2016
Location: Brooklyn, NY
Programs: DL Platinum, UA Silver, Marriott Titanium, Hilton Diamond
Posts: 139
Not a .com problem per se, but my flight was canceled yesterday and I was rebooked for this morning. Received absolutely no notification, not by text, email, or app push notification, despite all three giving me notifications on the outbound trip on the same reservation (and getting an email reminder and push notification to check in on Sunday).
Found out my flight was canceled when I went to check its status on Flightradar24. By that point, it was too late to get to the airport for the earlier direct flight that still had open seats. Just a baffling breakdown that absolutely ruined my day.
Found out my flight was canceled when I went to check its status on Flightradar24. By that point, it was too late to get to the airport for the earlier direct flight that still had open seats. Just a baffling breakdown that absolutely ruined my day.
Jul 26, 2022, 4:44 pm
#2816
Join Date: Mar 2004
Location: San Francisco, CA
Programs: DL PM/MM, Hilton Silver, SPG+, Hertz PC
Posts: 7,899
Trying to add a car rental (Hertz) to my itinerary. I go through the various screens and get an offer slightly cheaper than what I can find on the Hertz website, but as soon as I select "reserve now" I get an error message "cannot proceed with the reservation" or something along those lines. Tried both the desktop and the cellphone versions.
Is this a known bug ?
Is this a known bug ?
Jul 30, 2022, 10:53 pm
#2817
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,371
why oh why can’t DL figure out how to make the “There is a change affecting your flight” banner disappear once you view the change and acknowledge that you don’t actually need to take any action about it?
my connecting flight now departs 10 min later and arrives 8 min later than what I’d originally booked … this *doesn’t materially impact the trip* but there’s no way to tell the system “thanks, got it; I don’t need to see this notification again”
my connecting flight now departs 10 min later and arrives 8 min later than what I’d originally booked … this *doesn’t materially impact the trip* but there’s no way to tell the system “thanks, got it; I don’t need to see this notification again”
Jul 31, 2022, 10:37 am
#2818
Join Date: Feb 2007
Location: JAX
Programs: DL Silver Medallion
Posts: 2,671
Unable to login to account.
I have been unable to login to my account (app or website) since early yesterday AM. Whenever I try I get the “Sorry, we are unable to process your request. Please try again later” error. Was traveling with a group and others were having the same issue, but some were finally able to get in.
Just wondering if this is quasi-widespread, or if I need to do something on my end.
Just wondering if this is quasi-widespread, or if I need to do something on my end.
Jul 31, 2022, 12:08 pm
#2819
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,931
I have been unable to login to my account (app or website) since early yesterday AM. Whenever I try I get the “Sorry, we are unable to process your request. Please try again later” error. Was traveling with a group and others were having the same issue, but some were finally able to get in.
Just wondering if this is quasi-widespread, or if I need to do something on my end.
Just wondering if this is quasi-widespread, or if I need to do something on my end.
For me this eventually fixed itself without my doing anything, and although there was a second spike later in the day reported via the downdetector link in that thread, it doesn't seem like there is a similar spike of reports today. Which, I realize, doesn't help you much if you are still personally affected...
Jul 31, 2022, 1:12 pm
#2820
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
I've been able to log in, but within a short period of time I'm automatically logged out with an error message and having to log in again. They really need to fix this -- the latest version has been so buggy