Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Delta Air Lines | SkyMiles
Reload this Page >

Delta.com Bug Reporting: The Official Master Thread

Community
Wiki Posts
Search

Delta.com Bug Reporting: The Official Master Thread

Thread Tools
 
Search this Thread
 
Old May 19, 2016 | 4:34 pm
  #1981  
pvn
Suspended
 
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
Originally Posted by jrl767
DOT's Bureau of Transportation Statistics has flight and tail number info back thru at least 1995, and you can google search the tail number for the equipment type (note that the most recent BTS data is about 30 days old)

I'm not sure that there's any way to help recover your seating info, though
That helps a lot, thanks. Some of the regional airlines don't seem to be covered in this database, though, do you know of another way to find this info?

Also, international flights don't seem to be in here, either, just 100% domestic flights, is there a way to get that info?
pvn is offline  
Old Jun 2, 2016 | 5:07 pm
  #1982  
 
Join Date: Sep 2012
Location: MA
Programs: DL DM, AA GE, CP ED
Posts: 256
Delta One upgrades not notifying

I've noticed a pattern since C+ was launched wherein I will receive an email when my C+ "upgrade" clears however I do not receive an email notification when I later hit the window and clear the Delta One upgrade.

I've encountered this 4/4 times since C+ in mid-May.
jsbh is offline  
Old Jun 2, 2016 | 5:47 pm
  #1983  
 
Join Date: Apr 2003
Location: PHX & PPT
Programs: DL PM, IHG Plat, Hilton Gold, AmExPlat
Posts: 833
Originally Posted by jsbh
I've noticed a pattern since C+ was launched wherein I will receive an email when my C+ "upgrade" clears however I do not receive an email notification when I later hit the window and clear the Delta One upgrade.

I've encountered this 4/4 times since C+ in mid-May.
I have experienced this same thing 4 times in the last 3 weeks, including on reservations that were made directly into C+ inventory before the new changes, for flights after May 16th.
BarbiJKM is offline  
Old Jun 6, 2016 | 7:01 am
  #1984  
All eyes on you!
10 Years on Site
 
Join Date: Jun 2013
Programs: AA Plat Pro, ex DL Plat, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 1,448
Right now all the seating charts for my flights home later this week show up as "view only" on the website. Anyone else seeing this issue? I noticed it last night and checked again this morning and am still getting the error. Since it is for two different flights, one on a little RJ, I'm assuming it isn't just an issue with them doing an equipment swap or something.'

Edit: I checked and I can move my seat using the app. So it appears to only be a problem on delta.com and not an issue with the flights being locked or something.

Last edited by Zeeb; Jun 6, 2016 at 7:42 am
Zeeb is offline  
Old Jun 6, 2016 | 11:10 pm
  #1985  
5M
100 Nights
100 Countries Visited
10 Years on Site
 
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 4,049
Does anyone know if the mobile app updates your MQM totals on a delay? Right now my app is showing my MQM total different than my online profile at Delta.com. Anyone experienced this before? Which one is right?
keitherson is offline  
Old Jun 7, 2016 | 5:58 am
  #1986  
 
Join Date: Jan 2015
Programs: delta dm
Posts: 1,677
Originally Posted by keitherson
Does anyone know if the mobile app updates your MQM totals on a delay? Right now my app is showing my MQM total different than my online profile at Delta.com. Anyone experienced this before? Which one is right?
The one with the higher mqm is always right.
dzflyer is offline  
Old Jun 7, 2016 | 4:12 pm
  #1987  
pvn
Suspended
 
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
I usually book directly through delta.dumb, but I just booked a trip through my company's travel portal (concur) and my "passenger information" is different than usual.

It usually looks like

JOHNQ SMITH

but for this trip it says

JOHNQMR SMITH

is this going to screw up precheck etc? Can I call delta and have them "fix" this or will that just cause more problems?
pvn is offline  
Old Jun 8, 2016 | 12:59 pm
  #1988  
FlyerTalk Evangelist
20 Countries Visited
2M
Community Builder
15 Years on Site
 
Join Date: Nov 2009
Location: SEA the REAL Washington; occasionally in the other Washington (DCA area)
Programs: AS MVPG 100K (Atmos Titanium) / 0.5MM; DL fallen PM (1.58MM = Complimentary Annual GM); AA Gold
Posts: 24,510
I'm looking for SEA-WAS on Sat 18 June: start out with Advanced Search, select First/Business, search returns 1-20 of 47 results sorted by "Best Match" (which makes no sense anyway unless that's the order in which DL thinks they want to try to fill up the flights; there's no obvious rhyme or reason -- duration, airport, price, departure/arrival times ... for the sequence)

I click "Show All" to get all 47 on one screen, then click "Sort by Departure" and poof! 1-20 of 47 results

ok, that's a PITA, but toward the bottom of the 20 there's an option into DCA for about $50 over the redeye into BWI ... not bad, but I'm not really thrilled about departing at 0645, so I click "Sort by Price" to see if that or a similar fare might be available on a later flight ... no joy, but no surprise since I know that long layovers don't always display in WAS searches ... I put SEA-DCA in the Modify Search box ... poof! search returns 1-20 of 50 flights in **all** cabins

c'mon, DL IT ... how difficult is it to preserve search criteria for a session?
jrl767 is offline  
Old Jun 8, 2016 | 1:08 pm
  #1989  
 
Join Date: Jan 2015
Programs: delta dm
Posts: 1,677
Originally Posted by jrl767
I'm looking for SEA-WAS on Sat 18 June: start out with Advanced Search, select First/Business, search returns 1-20 of 47 results sorted by "Best Match" (which makes no sense anyway unless that's the order in which DL thinks they want to try to fill up the flights; there's no obvious rhyme or reason -- duration, airport, price, departure/arrival times ... for the sequence)
I click "Show All" to get all 47 on one screen, then click "Sort by Departure" and poof! 1-20 of 47 results

ok, that's a PITA, but toward the bottom of the 20 there's an option into DCA for about $50 over the redeye into BWI ... not bad, but I'm not really thrilled about departing at 0645, so I click "Sort by Price" to see if that or a similar fare might be available on a later flight ... no joy, but no surprise since I know that long layovers don't always display in WAS searches ... I put SEA-DCA in the Modify Search box ... poof! search returns 1-20 of 50 flights in **all** cabins

c'mon, DL IT ... how difficult is it to preserve search criteria for a session?
Intentional Enhancement.
dzflyer is offline  
Old Jun 8, 2016 | 1:48 pm
  #1990  
FlyerTalk Evangelist
20 Countries Visited
2M
Community Builder
15 Years on Site
 
Join Date: Nov 2009
Location: SEA the REAL Washington; occasionally in the other Washington (DCA area)
Programs: AS MVPG 100K (Atmos Titanium) / 0.5MM; DL fallen PM (1.58MM = Complimentary Annual GM); AA Gold
Posts: 24,510
you're probably not too far off base ... I have been pinging on DL about this "feature" for about three years
jrl767 is offline  
Old Jun 8, 2016 | 1:59 pm
  #1991  
 
Join Date: Jan 2015
Programs: delta dm
Posts: 1,677
Originally Posted by jrl767
you're probably not too far off base ... I have been pinging on DL about this "feature" for about three years
If you follow the enhancement trail it probably leads right back to the people who took away the award charts. Just a hunch.
dzflyer is offline  
Old Jun 8, 2016 | 2:10 pm
  #1992  
FlyerTalk Evangelist
20 Countries Visited
2M
Community Builder
15 Years on Site
 
Join Date: Nov 2009
Location: SEA the REAL Washington; occasionally in the other Washington (DCA area)
Programs: AS MVPG 100K (Atmos Titanium) / 0.5MM; DL fallen PM (1.58MM = Complimentary Annual GM); AA Gold
Posts: 24,510
at least I know the workaround for this ... and every time I fill out the ForeSee popup survey I rate usability and convenience around a "2"
jrl767 is offline  
Old Jun 9, 2016 | 2:18 pm
  #1993  
Moderator: Hyatt, American Express; FlyerTalk Evangelist
Community Builder
Active Streak: 30 Days
All eyes on you!
10 Years on Site
 
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,695
Just received an app notification of change to departure time to, roughly, now.

It still has the wrong gate assignment (initially said A12, got to airport and it was actually A6).

More interestingly, we've been in the air for 15 minutes
Zorak is offline  
Old Jun 10, 2016 | 5:56 pm
  #1994  
Moderator: Hyatt, American Express; FlyerTalk Evangelist
Community Builder
Active Streak: 30 Days
All eyes on you!
10 Years on Site
 
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,695
F search says Multiple Cabins and Upgrade Avail./Eligible even though F seats open

Planning an SDC and doing a test F booking to get a ballpark idea. LAS-JFK on Sunday 6/12 with one stop.

There are a few results through LAX that say "Multiple Cabins" which I figured was because of First vs. Business but on a closer look the LAS-LAX flight says Main Cabin and "Upgrade Eligible" and even in some cases "Upgrade Available"

e.g. DL2808/DL40 (this is an F search so the left column is Delta One/First and the right column is -Flex):

Name:  Screen Shot 2016-06-10 at 16.43.13-r.png
Views: 610
Size:  47.3 KB

Name:  Screen Shot 2016-06-10 at 16.43.29-r.png
Views: 582
Size:  13.6 KB

DL761/DL1162, DL761 shows (B) and Upgrade Eligible with 5 F seats unassigned on the map

not just thru LAX either, LAS-SLC-JFK DL2140/DL1264, DL2140 shows (B) and Upgrade Eligible with 2 seats unassigned on the map (the other oddity on this one is that popup on the flight number or expanded Details show DL1264 as a 738 but View Seats pulls up the map as a 36J 763)

IT glitch? One of the samples is full Y/J so I wouldn't think it's a fare rules quirk.
Zorak is offline  
Old Jun 13, 2016 | 10:51 pm
  #1995  
FlyerTalk Evangelist
20 Countries Visited
2M
Community Builder
15 Years on Site
 
Join Date: Nov 2009
Location: SEA the REAL Washington; occasionally in the other Washington (DCA area)
Programs: AS MVPG 100K (Atmos Titanium) / 0.5MM; DL fallen PM (1.58MM = Complimentary Annual GM); AA Gold
Posts: 24,510
iPhone app, booking award travel: no "view seat map" link

when looking to book with $$, "view more" on the selected flight(s) includes a "view seat map" link; when booking award space, that link is missing ...
jrl767 is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.